Hi Deepak,



Getting in touch with Nodal Appellate did help but I am having to pay
something extra as per the full and final settlement.

Thanks for the tip.

Sandeep



From: Consumer_Voice_India@yahoogroups.com
[mailto:Consumer_Voice_India@yahoogroups.com] On Behalf Of deepak.vasudevan
Sent: 27 November 2008 15:33
To: Consumer_Voice_India@yahoogroups.com
Cc: SANDEEP@...
Subject: Re: [Consumer Voice India] FW: FW: Ref. No.: August,
08/12915095/GRN-S1/Airtel/AP/2008-09



HI Sandeep,
Were you able to reach the nodal officer? I believe, you are in Hyderabad. I
could pull the following information for you from Airtel website
(http://www.airtel.in/wps/wcm/connect/airtel.in/Airtel.In/Home/ForYou/Broadb
and+Internet/Reach+Airtel#
<http://www.airtel.in/wps/wcm/connect/airtel.in/Airtel.In/Home/ForYou/Broadb
and+Internet/Reach+Airtel> ):

1) Email: care.ap@... <mailto:care.ap%40airteltelephone.com>

2) Telephone: 040-44444121
3) Nodal Officers:
(http://www.airtel.in/applications/xm/pg_frm_bi_CS_NodalOfficer.jsp):
Andhra Pradesh - Hyderabad
R Kumaran
Nodal.southabts@... <mailto:Nodal.southabts%40airtel.in>
040-40000294
040-40000888
Bharti Airtel Ltd., 6-3-1192/1,8th Floor,Block 3 White House, Kundan Bagh,
Begumpet, Hyderabadh -500 016

4) Appellate Officers:
(http://www.airtel.in/applications/xm/pg_frm_bi_CS_AppellateAuth.jsp)
Andhra Pradesh - Hyderabad
Ram R Shankar
appellate.southabts@... <mailto:appellate.southabts%40airtel.in>
040-40000222
040-40033222
Bharti Airtel Ltd.,
6-3-1192/1,8th Floor,Block 3 White House,
Kundan Bagh, Begumpet,
Hyderabad -500 016
----
Deepak Vasudevan
http://viewsreviews.wordpress.com/

---- On Wed, 26 Nov 2008 Sandeep K Srivastava <SANDEEP@...
<mailto:SANDEEP%40HOTMAIL.COM> > wrote ----

> Any ideas on what I should do in such a case
>
> Here is the mail which talks about the background of this case:
>
> <<
>
> From: Sandeep Srivastava
> Sent: 05 September 2008 15:12
> To: '121@... <mailto:%27121%40airtelindia.com> '
> Subject: Ref. No.: August, 08/12915095/GRN-S1/Airtel/AP/2008-09
>
> Hi,
>
> This is in response to your attached correspondence received by me on
> September 2nd 2009. I want to bring to your notice that I had paid the
full
> and final due towards the broadband a/c no. 12915095 to Mr. Gyaneshwar
from
> KFK Agencies (reachable on cell: 09989333834) in the month of November via
> the cheque no. 705671 / ICICI Bank Limited for the total amount of 3115
INR.
>
> Upon repeated calls from your executives during the last 5-6 months I've
> constantly intimated them that I have already made the payment via
> Gyaneshwar and have given a written request for cancelling the account
> through him. Upon receipt of the attached letter I performed a check on
the
> status of the cheque only to I realize that the said cheque has not yet
hit
> my account and I suspect that even my cancellation letter has been gobbled
> down by this named executive only because I did not honour his request to
> tip (bribe) him with 200 INR when he was supposed to be performing his
duty.
>
> Attached is the screenshot of my bank account with the status of the
cheque
> which I had used to settle the outstanding amount. Today I visited your
> Madhapur Airtel office and upon recommendation of Mr. Ramesh, I went ahead
> and made a payment of 3115 INR once again via the cheque no. 255005 /
ICICI
> Bank Ltd. In favour of "Bharti Airtel Ltd. A/c no. 12915095" and I also
> cancelled the earlier cheque to avoid any kind of misuse.
>
> I request you to close this account and make sure that you've cancelled
this
> subscription forever. This confusion has been caused by foul play of your
> executive and I request you take a stern action against him to avoid such
> discomfort to your corporate customers in future.
>
> Thanks and regards,
>
> Sandeep
>
> >>
>
> From: Sandeep Srivastava
> Sent: 27 November 2008 12:35
> To: 'Care AP'
> Cc: 'trai_mn@... <mailto:%27trai_mn%40gmail.com> ';
'121@... <mailto:%27121%40airtelindia.com> ';
'nodalofficer.ap@... <mailto:%27nodalofficer.ap%40airtel.in> ';
> 'Consumer_Voice_India@yahoogroups.com
<mailto:%27Consumer_Voice_India%40yahoogroups.com> '
> Subject: FW: FW: Ref. No.: August, 08/12915095/GRN-S1/Airtel/AP/2008-09
> Importance: High
>
> I am also Ccing a copy of this mail to TRAI and consumer voice india.
>
> The Chairman,
> The Telecom Regulatory Authority of India
> Mahanagar Doorsanchar Bhawan,
> (Next to Zakir Hussain College)
> Jawaharlal Nehru Marg, (Old Minto Road)
> NEW DELHI - 110 002
>
> From: Sandeep Srivastava
> Sent: 27 November 2008 12:27
> To: 'Care AP'
> Subject: RE: FW: Ref. No.: August, 08/12915095/GRN-S1/Airtel/AP/2008-09
> Importance: High
>
> I got the attached legal notice today and I've tried reaching Officer J
> Lokesh on the number 040-40000595 without any response. Please make sure
> that you forward the attached email to him and ask him to withdraw the
case,
> else I am going to drag Airtel to the consumer forum and make sure that I
> take the case to its logical end.
>
> As per the attached email It's clearly the fault of your collection /
> accounting practices and you should fix that instead of inflicting pain
upon
> your customers.
>
> You and your collection agencies are cheating upon the customer by not
> reporting the payments and then harassing them into making more payments.
>
> I will make sure that I make all my colleagues in the corporate circle
aware
> of your malpractices and ask them to be beware of your fraud / maligned
> practices. All these courier and letters from your are causing me mental
and
> physical agony and I will make sure that Airtel pays a suitable
compensation
> for inflicting such torture on me.
>
> FYI: Gyaneshwar collected the instruments from my apartment when I
submitted
> the application for cancellation of the connection.
>
> Thanks,
>
> Sandeep K Srivastava
>
> Program Manager | Office Live Small Business | +91-90007-76664 |
> sandes@... <mailto:sandes%40microsoft.com> |
sandeep@... <mailto:sandeep%40hotmail.com>
>
> -----Original Message-----
> From: Agarwal.Mukesh@... <mailto:Agarwal.Mukesh%40airtel.in>
[mailto:Agarwal.Mukesh@... <mailto:Agarwal.Mukesh%40airtel.in> ] On
Behalf
> Of Care AP
> Sent: 17 September 2008 19:07
> To: Sandeep Srivastava
> Subject: Re: FW: Ref. No.: August, 08/12915095/GRN-S1/Airtel/AP/2008-09
>
> Dear Mr.Sandeep,
>
> Thank you for writing to Airtel Telemedia Services.
>
> We acknowledge the receipt of your email dated 14/09/08.
>
> Further to your complaint for billing.
>
> We would like to keep you inform that we have forwarded your mail to
>
> concerned department and shall revert to you shortly.
>
> For further assistance, please
>
> . Call us at 040-44444121
>
> . Fax us at 040-40012233.
>
> "Assuring you of our best of services at all times".
>
> Regards,
>
> Yours Sincerely,
>
> Mukesh,
>
> Customer Relations,
>
> Airtel Telemedia Services.
>
> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>
> Mail Received fromSandeep Srivastava <Sandeep.Srivastava@...
<mailto:Sandeep.Srivastava%40microsoft.com> >
>
> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>
> This e-mail and any files transmitted with it are for the sole use of the
> intended recipient(s) and may contain confidential and privileged
> information. If you are not the intended recipient, please contact the
> sender by reply e-mail and destroy all copies and the original message.
Any
> unauthorized review, use, disclosure,dissemination, forwarding, printing
or
> copying of this email or any action taken in reliance on this e-mail is
> strictly prohibited and may be unlawful.
>
> The recipient acknowledges that Bharti Airtel Limited or its subsidiaries
> and associated companies(collectively "Bharti Airtel Limited"),are unable
to
> exercise control or ensure or guarantee the integrity of/overthe contents
of
> the information contained in e-mail transmissions and further acknowledges
> that any views expressed in this message are those of the individual
sender
> and no binding nature of the message shall be implied or assumed unless
the
> sender does so expressly with due authority of Bharti Airtel Limited.
Before
> opening any attachments please check them for viruses and defects.
>
> [Non-text portions of this message have been removed]
>
>
>
>

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