Most GE Washers the agitator on the newer model is
snapped down onto a plastic dome, this requires
getting underneath it and jerking it upwards very
hard, and it will come loose, No special tool
required, the belt Idea is a good one,

As far as the dirt ring is se using city water or well
water, type of detergent, is she using frabric
softener?

If she uses the fabric softener which is dispensed
from the top of the agitator Key #298 in attached
image, this will come out during the first spin cycle
and if she uses a small load will cause softener to
splash against spin basket and leave a ring, try to
clean spin basket, ask here to refrain from using
softener for some period of time and see if the
problem is resolved, if it is please let us know and I
will come up with a solution, I think fabric saoftener
is sticking to spin basket then there isn't enough
water during wash cycles to fill back up during rinse
to help clean off the basket, then dirt will build up
on top of this softener residue,

Attached image of outer tub and components for the GE
washer,
http://img.photobucket.com/albums/v317/riz11/Album%201/gewashertub1.jpg

Some of you guys are saying tub instead of spin
basket, the tub is the outer portion of the washer and
holds the water the basket is the portion which hold
the clothes with all the holes, Just a Note please
dont take any offense, I assume we are talking about
spin basket residue.


Richard I Zilka
Major Appliance Instructor
Miami Lakes Educational Center/"Maytag ATC"
5780 NW 158 St* Miami Lakes, FL 33014
Phone (305) 557-1100 Ext 2331*Cell (954) 558-5440*Fax (305) 557-7391

__________________________________________________
Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around
http://mail.yahoo.com