Listening To The Customer (MIT) <http://ocw.mit.edu/OcwWeb/Sloan-School-of-Management/15-821Listening-to\ -the-CustomerFall2002/CourseHome/index.htm> THOUGHT
http://www.businessweek.com/careers/content/jun2001/ca20010620_278.ht m It's Survival of the Politically Fittest No matter how good you are at your job,