ACE Insider

September 13, 2007

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Passenger Appreciation Days - Continued!
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On August 21 and September 12, numerous members of the San Joaquin
Regional Rail Commission Staff, along with members of VTA staff, held
ACE Passenger Appreciation events at the San Jose, Great America, and
Fremont stations. Riders were provided a gift of appreciation,
chilled water, and a snack. A raffle was held among those passengers
who stopped by, the prize being October Monthly Tickets.

We will be holding a three-station Tri-Valley Passenger Appreciation
event at Pleasanton, Livermore, and Vasco Road on September 19th,
2007.

We look forward to seeing you then!




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ACE to Solicit Feedback on Passenger Survey
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We are grateful for your continued support of the Altamont Commuter
Express! As we strive to make your commute experience a positive
alternative to driving, please take this opportunity to share with us
your interests for the future of the ACE service. The time and effort
you spend offering your comments now will be critical for our work in
enhancing the service within the years to come.

Survey administrators will be onboard distributing and collecting the
surveys on the following dates and trains:

Tuesday, September 25: Surveys onboard ACE 02 & 06

Wednesday, September 26: Surveys onboard ACE 01, 05, 04, & 08

Thursday, September 27: Surveys onboard ACE 03 & 07


Thank you for your time spent on these surveys, we grately appreaciate
your thoughtful and sincere input!



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Designated Parking at Stockton's Cabral Station
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As the need for additional and more convenient parking has
intensified, ACE administration will be making a conserted effort over
the next few months to locate and create more spaces for the riders.
At this time, there is an immediate need for parking for the midday
train and elderly passengers. As such, ACE personnel will be blocking
off specific spaces along the south entrance to the Cabral Station to
accomodate for these needs. In consideration for your fellow patrons,
please do not park in these designated spaces before 8 am.

Thank you for your support.



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http://cts.vresp.com/c/?AltamontCommuterExpr/4be77fc930/760c7ef1b0/e307ab1dce/ca\
t=34

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ACE 01 Delays on Monday & Tuesday, September 10 & 11
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On Monday morning, September 10, ACE Train 01 was blocked from
entering the Stockton Station by a Union Pacific freight train which
experienced mechanical difficulties while passing through downtown
Stockton. The Union Pacific freight train came to a sudden stop,
blocking all major downtown street crossings and the BNSF mainline
which runs between Richmond and Bakersfield. Once the freight train
was able to move and clear our route, ACE 01 boarded passengers and
departed Stockton 48 minutes late.

Tuesday morning September 11, 2007, ACE Train 01 was again delayed en
route to San Jose. The Union Pacific Railroad experienced a signal
failure between Tracy and Midway, delaying the train by 20 minutes.
The train was then further delayed between Newark and Great America
waiting for the northbound Amtrak “Capitol Corridor” train #524.

We wish to thank everyone affected for their patience during these
delays.


Click here to be directed to ACE's train status page
http://cts.vresp.com/c/?AltamontCommuterExpr/4be77fc930/760c7ef1b0/7ee00abf59

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FREE Monthly Pass!
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Attention Monthly pass holders. Want to get a free October 2007
monthly pass? Here’s how!

1) Submit each original monthly ticket from November 2006 to
August 2007.
2) Submit a copy of your current September 2007 pass (both front
and back).
3) Fill out a Loyalty Reward Application form and submit with
your tickets. The LRP application form is available from our website.
For your convenience, the link to the application form is provided
below.
4) Send in your entry by Sept 15, 2007. For automatic renewal
passengers, application must be received prior to the 15th to avoid
being charged.

Mail to:

Loyalty Reward Program (LRP)- October 2007
949 E. Channel Street
Stockton, CA 95202

For further details on the Loyalty Reward Program please visit our
website at www.acerail.com

Have any questions or concerns? Call 1-800-411-7245 and ask for the
Ticketing department.


Link to Loyalty Reward Application form:
http://cts.vresp.com/c/?AltamontCommuterExpr/4be77fc930/760c7ef1b0/e7a38f07da

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