ACE Insider



February 22, 2007



**********************************************************************

ACE Offers Bus Service to Santa Clara Station

**********************************************************************

Though ACE train service to the Santa Clara station has been suspended

during the Union Pacific track work, ACE can still get you there!

Through a valuable partnership with Serendipity, ACE provides a

shuttle from the Great America ACE station to the Santa Clara ACE

station.



The shuttle is located first in line at the Great America ACE station

and transports passengers directly to the Santa Clara ACE station for

the three morning commute trains only. The shuttle is free to ACE

passengers.



Please call ACE Customer Service at 1-800-411-RAIL for more

information, or click on the link below for a flyer.



Click here for flyer in WORD format

http://r.vresp.com/?AltamontCommuterExpr/0512988571/862621/760c7ef1b0/202e46d



**********************************************************************

Calling All Red Hatters!

**********************************************************************

The Altamont Commuter Express has designed a trip onboard the train

just for Red Hat Ladies - and YOU'RE invited!  So far, over 50 members

of the Red Hat Society have signed up for this unique experience.

Space is limited, so invite all of your Red Hat friends to spend a day

of fun aboard the ACE train!



Special Event Date: May 3, 2007



Special Event Prices: Call for discounted rates for groups and

seniors!



Most of the groups already registered will be traveling the entire

route, from Stockton to San Jose - but you are welcome to join your

Red Hat friends at ANY station along the ACE route!  All departures

are between 9:30 AM and 11:30 AM, and all trips get you back home

before 2:30 PM.  Call for specific stations and times.



Join ACE for a memorable day of RAFFLES, REFRESHMENTS, and

RAILROADING!  Organize your group today before it's too late!



Call or email Laura Farley at (209) 944-6234, (800) 411-RAIL, or

laura@....



Click here for more information and a printable flyer!

http://r.vresp.com/?AltamontCommuterExpr/8bce6b560d/862621/760c7ef1b0/202e46d



**********************************************************************

ACE Welcomes Stagg High School Onboard

**********************************************************************

Please extend a warm welcome to a school group who will be traveling

on ACE from Stockton to San Jose on March 2.



The group will be onboard ACE #05 in the middle of the train on the

upper level.  On the return trip, the group will be onboard ACE #06

also in the middle of the train on the upper level.



Thank you very much.







**********************************************************************

ACE Launchs New Feature On Website!

**********************************************************************

Did you know that you could go from Stockton to Monterey without ever

stepping foot in your car?  You may already know that ACE can take you

directly to downtown San Jose, but did you know about the beautiful

hotel nearby that you can stay overnight at for a discounted rate

exclusively for ACE passengers?



Take advantage of ACE's new "ACE Getaways" feature of the website!

You can find discounts and recommendations for many lodging, activity,

and dining options at your favorite destinations.



Take ACE and connect to Monterey, Gilroy, Santa Cruz, Pleasanton,

Livermore, San Francisco, and many other destinations - find out how

at www.acerail.com.



The NEW ACE Getaways section of the ACE website - try it today!  We

would love to hear your feedback on this new feature, email us at

aceinsider@... to provide your comments and suggestions!



Click here to be delivered to ACE Getaways

http://r.vresp.com/?AltamontCommuterExpr/590de952d0/862621/760c7ef1b0/202e46d



**********************************************************************

Special Message for San Jose Passengers

**********************************************************************

Monthly pass holders who wish to park at the San Jose station may now

request their parking vouchers from ACE Headquarters!



Here are three ways to get your parking voucher:



1.  Passengers who are on automatic monthly renewal may send an email

request for parking vouchers to be sent with their monthly ticket

order.



2. Passengers who purchase their monthly pass online may put in the

request in the "additional information" field when purchasing their

ticket.



3. All other passengers must fax a copy of their monthly pass with

their request. Please include your name, phone number, and the

address you want your parking voucher mailed to. Let us know also if

you wish to pick up your voucher at a station.



A limited amount of parking vouchers will still be available at the

Stockton station customer service desk.



Please send an email request to trisha@....  Send requests by

fax to (209) 944-6230









**********************************************************************

ACE Night at the Stockton Thunder - FREE Tickets Still Available (see

below)

**********************************************************************

Come support your two favorite teams: the Stockton Thunder and the

Altamont Commuter Express!



Time and Place: Join ACE at the Stockton Arena on March 3 at 7:30 pm



Special Event Prices: First 25 people to order a pair of tickets BY

EMAIL to Brian get theirs for FREE! All other can purchase tickets

through ACE - the ACE group rate for this special event is just $7!

Ticket orders MUST be received at the ACE office by February 27.



For tickets:



1. Click below to purchase online, or



2. Print the order form below and mail/deliver it to ACE headquarters

at 949 East Channel Street, Stockton, CA, 95202, or



3. Purchase tickets in-person at the Stockton ACE station



You can also email Brian Gaffud - briang@... - for questions.







Click here for tickets, flyer, and order form (pdf)

http://r.vresp.com/?AltamontCommuterExpr/485fb7879c/862621/760c7ef1b0/202e46d



**********************************************************************

You are receiving this ACE Insider Bulletin because you have entered

an e-mail address with ACE to subscribe.  If this e-mail was forwarded

to you and you wish to subscribe to the ACE Insider Bulletin, please

subscribe here or visit http://www.acerail.com/main/newsletters.htm.

If you wish to view the ACE privacy policy, please view here or visit

http://www.acerail.com/main/privacy_statement.htm.





______________________________________________________________________

If you no longer wish to receive these emails, please reply to this

message with "Unsubscribe" in the subject line or simply click on the

following link:

http://unsub.vresp.com/u.html?8aa998984e/760c7ef1b0/202e46d



______________________________________________________________________

Click below to forward this email to a friend:

http://oi.verticalresponse.com/f2af/v4/send_to_friend.html?ch=8aa998984e&lid=256\

631&ldh=760c7ef1b0



______________________________________________________________________

This message was sent by Altamont Commuter Express using

VerticalResponse



Altamont Commuter Express

949 East Channel Street

Stockton, California  95202



Read the VerticalResponse marketing policy:

http://www.verticalresponse.com/content/pm_policy.html



[Non-text portions of this message have been removed]

ACE Insider



March 1, 2007



**********************************************************************

ACE Welcomes Stagg High School Onboard

**********************************************************************

Please extend a warm welcome to a school group who will be traveling

on ACE from Stockton to San Jose on March 2.



The group will be onboard ACE #05 in the middle of the train on the

upper level.  On the return trip, the group will be onboard ACE #06

also in the middle of the train on the upper level.



Thank you very much.







**********************************************************************

Special Message for San Jose Passengers

**********************************************************************

Monthly pass holders who wish to park at the San Jose station may now

request their parking vouchers from ACE Headquarters!



Here are three ways to get your parking voucher:



1.  Passengers who are on automatic monthly renewal may send an email

request for parking vouchers to be sent with their monthly ticket

order.



2. Passengers who purchase their monthly pass online may put in the

request in the "additional information" field when purchasing their

ticket.



3. All other passengers must fax a copy of their monthly pass with

their request. Please include your name, phone number, and the

address you want your parking voucher mailed to. Let us know also if

you wish to pick up your voucher at a station.



A limited amount of parking vouchers will still be available at the

Stockton station customer service desk.



Please send an email request to trisha@....  Send requests by

fax to (209) 944-6230









**********************************************************************

Get Kids Excited About the ACE Train!

**********************************************************************

The Altamont Commuter Express website now features a page especially

designed for kids!  Check out the website for activities, printable

coloring pages, and information on Operation Lifesaver.  This new page

is an excellent resource for teaching kids about safety in and around

trains - and with all of the fun activities, your whole family is sure

to get involved with ACE!





Click here for the ACE for Kids webpage!

http://r.vresp.com/?AltamontCommuterExpr/17e2a70264/869808/760c7ef1b0/202e46d



**********************************************************************

ACE Offers Bus Service to Santa Clara Station

**********************************************************************

Though ACE train service to the Santa Clara station has been suspended

during the Union Pacific track work, ACE can still get you there!

Through a valuable partnership with Serendipity, ACE provides a

shuttle from the Great America ACE station to the Santa Clara ACE

station.



The shuttle is located first in line at the Great America ACE station

and transports passengers directly to the Santa Clara ACE station for

the three morning commute trains only. The shuttle is free to ACE

passengers.



Please call ACE Customer Service at 1-800-411-RAIL for more

information, or click on the link below for a flyer.



Click here for flyer in WORD format

http://r.vresp.com/?AltamontCommuterExpr/f6b3ed4df6/869808/760c7ef1b0/202e46d



**********************************************************************

ACE Launchs New Feature On Website!

**********************************************************************

Did you know that you could go from Stockton to Monterey without ever

stepping foot in your car?  You may already know that ACE can take you

directly to downtown San Jose, but did you know about the beautiful

hotel nearby that you can stay overnight at for a discounted rate

exclusively for ACE passengers?



Take advantage of ACE's new "ACE Getaways" feature of the website!

You can find discounts and recommendations for many lodging, activity,

and dining options at your favorite destinations.



Take ACE and connect to Monterey, Gilroy, Santa Cruz, Pleasanton,

Livermore, San Francisco, and many other destinations - find out how

at www.acerail.com.



The NEW ACE Getaways section of the ACE website - try it today!  We

would love to hear your feedback on this new feature, email us at

aceinsider@... to provide your comments and suggestions!



Click here to be delivered to ACE Getaways

http://r.vresp.com/?AltamontCommuterExpr/6c2d6fe9c4/869808/760c7ef1b0/202e46d



**********************************************************************

Calling All Red Hatters!

**********************************************************************

The Altamont Commuter Express has designed a trip onboard the train

just for Red Hat Ladies - and YOU'RE invited!  So far, over 50 members

of the Red Hat Society have signed up for this unique experience.

Space is limited, so invite all of your Red Hat friends to spend a day

of fun aboard the ACE train!



Special Event Date: May 3, 2007



Special Event Prices: Call for discounted rates for groups and

seniors!



Most of the groups already registered will be traveling the entire

route, from Stockton to San Jose - but you are welcome to join your

Red Hat friends at ANY station along the ACE route!  All departures

are between 9:30 AM and 11:30 AM, and all trips get you back home

before 2:30 PM.  Call for specific stations and times.



Join ACE for a memorable day of RAFFLES, REFRESHMENTS, and

RAILROADING!  Organize your group today before it's too late!



Call or email Laura Farley at (209) 944-6234, (800) 411-RAIL, or

laura@....



Click here for more information and a printable flyer!

http://r.vresp.com/?AltamontCommuterExpr/b536719b7d/869808/760c7ef1b0/202e46d



**********************************************************************

You are receiving this ACE Insider Bulletin because you have entered

an e-mail address with ACE to subscribe.  If this e-mail was forwarded

to you and you wish to subscribe to the ACE Insider Bulletin, please

subscribe here or visit http://www.acerail.com/main/newsletters.htm.

If you wish to view the ACE privacy policy, please view here or visit

http://www.acerail.com/main/privacy_statement.htm.





______________________________________________________________________

If you no longer wish to receive these emails, please reply to this

message with "Unsubscribe" in the subject line or simply click on the

following link:

http://unsub.vresp.com/u.html?036f1543b7/760c7ef1b0/202e46d



______________________________________________________________________

Click below to forward this email to a friend:

http://oi.verticalresponse.com/f2af/v4/send_to_friend.html?ch=036f1543b7&lid=256\

631&ldh=760c7ef1b0



______________________________________________________________________

This message was sent by Altamont Commuter Express using

VerticalResponse



Altamont Commuter Express

949 East Channel Street

Stockton, California  95202



Read the VerticalResponse marketing policy:

http://www.verticalresponse.com/content/pm_policy.html



[Non-text portions of this message have been removed]

ACE Insider



March 15, 2007



**********************************************************************

ACE Now Offers Personalized Trip Planning

**********************************************************************

If you need a little extra assistance getting to where you need to go,

ACE can help.  In addition to our knowledgable Customer Service staff,

who can answer questions about connecting transit agencies, schedules,

fares, etc., ACE now offers a Personal Trip Consultant to more

specifically meet the needs of its passengers.



Perhaps you have browsed through ACE's new ACE Getaways section of the

website and have additional questions on how, for example, to get to

Monterey.  The new Personal Trip Consultant can research your specific

questions and communicate directly with you to find solutions.



Get in touch with your Personal Trip Consultant today - ACE is ready

to help with your travel needs.  Upon sending an email from our

webpage, you will receive a personalized response within 48 hours.

Click below...



Click here to be directed to the Personal Trip Consultant page

http://r.vresp.com/?AltamontCommuterExpr/23b090b027/887492/760c7ef1b0/202e46d



**********************************************************************

Are You Signed Up For The Loyalty Rewards Program?

**********************************************************************

Attention Monthly Pass holders! Want to get a FREE April 2007 monthly

pass?  Here’s how:



1) Submit each original monthly ticket from May 2006 to February

2007.



2) Submit a copy of your current March 2007 pass (both front and

back).



3) Send in your entry by March 15, 2007.





Mail to:

Loyalty Rewards Program (LRP)-April 2007

Attn: Trisha M.

949 E. Channel Street

Stockton, CA 95202



For further details on the Loyalty Rewards Program please visit our

website below.



Have any questions or concerns? Call 1-800-411-7245 and ask for the

Ticketing department.





Click here for information on the Loyalty Rewards Program

http://r.vresp.com/?AltamontCommuterExpr/e830f3237f/887492/760c7ef1b0/202e46d



**********************************************************************

Get Kids Excited About the ACE Train!

**********************************************************************

The Altamont Commuter Express website now features a page especially

designed for kids!  Check out the website for activities, printable

coloring pages, and information on Operation Lifesaver.  This new page

is an excellent resource for teaching kids about safety in and around

trains - and with all of the fun activities, your whole family is sure

to get involved with ACE!





Click here for the ACE for Kids webpage!

http://r.vresp.com/?AltamontCommuterExpr/c636cb4078/887492/760c7ef1b0/202e46d



**********************************************************************

Parking Passes for the San Jose Station

**********************************************************************

Monthly pass holders who wish to park at the San Jose station may now

request their parking vouchers from ACE Headquarters!



Here are three ways to get your parking voucher:



1.  Passengers who are on automatic monthly renewal may send an email

request for parking vouchers to be sent with their monthly ticket

order.



2. Passengers who purchase their monthly pass online may put in the

request in the additional information field when purchasing their

ticket.



3. Fax a copy of your current monthly pass with your parking voucher

request.  Please include your name, phone number, and the address you

want your parking voucher mailed to.  You may also request to pick up

your parking voucher at a specific station.



A limited amount of parking vouchers will still be available at the

Stockton station customer service desk.



Please send email requests to trisha@... or send requests by

fax to (209) 944-6230.









**********************************************************************

Calling All Red Hatters!

**********************************************************************

The Altamont Commuter Express has designed a trip onboard the train

just for Red Hat Ladies - and YOU'RE invited!  So far, over 50 members

of the Red Hat Society have signed up for this unique experience.

Space is limited, so invite all of your Red Hat friends to spend a day

of fun aboard the ACE train!



Special Event Date: May 3, 2007



Special Event Prices: Call for discounted rates for groups and

seniors!



Most of the groups already registered will be traveling the entire

route, from Stockton to San Jose - but you are welcome to join your

Red Hat friends at ANY station along the ACE route!  All departures

are between 9:30 AM and 11:30 AM, and all trips get you back home

before 2:30 PM.  Call for specific stations and times.



Join ACE for a memorable day of RAFFLES, REFRESHMENTS, and

RAILROADING!  Organize your group today before it's too late!



Call or email Laura Farley at (209) 944-6234, (800) 411-RAIL, or

laura@....



Click here for more information and a printable flyer!

http://r.vresp.com/?AltamontCommuterExpr/13f68b7f4a/887492/760c7ef1b0/202e46d



**********************************************************************

You are receiving this ACE Insider Bulletin because you have entered

an e-mail address with ACE to subscribe.  If this e-mail was forwarded

to you and you wish to subscribe to the ACE Insider Bulletin, please

subscribe here or visit http://www.acerail.com/main/newsletters.htm.

If you wish to view the ACE privacy policy, please view here or visit

http://www.acerail.com/main/privacy_statement.htm.





______________________________________________________________________

If you no longer wish to receive these emails, please reply to this

message with "Unsubscribe" in the subject line or simply click on the

following link:

http://unsub.vresp.com/u.html?c2b851ece2/760c7ef1b0/202e46d



______________________________________________________________________

Click below to forward this email to a friend:

http://oi.verticalresponse.com/f2af/v4/send_to_friend.html?ch=c2b851ece2&lid=256\

631&ldh=760c7ef1b0



______________________________________________________________________

This message was sent by Altamont Commuter Express using

VerticalResponse



Altamont Commuter Express

949 East Channel Street

Stockton, California  95202



Read the VerticalResponse marketing policy:

http://www.verticalresponse.com/content/pm_policy.html



[Non-text portions of this message have been removed]

ACE Insider



March 22, 2007



**********************************************************************

For Many, ACE Only Part of Commute

**********************************************************************

Passengers who catch the ACE train in Stockton or Lathrop/Manteca

often add additional commute time before they even reach the ACE

stations.  Many riders drive to the stations from Valley Springs,

Modesto, Sonora, and other origination points throughout the valley.

Are you one of those riders?



Why not share the journey to your station with others? Recently,

there has been a growing interest amongst passengers in carpooling to

the ACE stations and we would like to help!  Please log onto the ACE

website and check out the Bulletin Board where you can read messages

and post new issues concerning ride-sharing.  Many times a group of

passengers will ride together to the station and share the cost -

saving everyone in the group money and stress.



Please utilize ACE's Carpool Bulletin Board for all your ride-sharing

needs.



Click here for the ACE Carpool Bulletin Board

http://r.vresp.com/?AltamontCommuterExpr/0812946070/894263/760c7ef1b0/202e46d



**********************************************************************

Important Onboard Regulation

**********************************************************************

Effective immediately, hair styling utensils that generate heat or

steam may not be used while on an ACE Train.  This includes curling

irons, hot combs, blow dryers, etc.  This applies to both passenger

compartments and restrooms.



This new policy is for health and safety reasons, and will reduce - or

eliminate - the chance of fire, rider injuries, or annoyance of other

riders.



Thank you for your cooperation.









http://r.vresp.com/?AltamontCommuterExpr/45cdf9b682/894263/760c7ef1b0/202e46d



**********************************************************************

Get Your FREE Monthly Pass for May!

**********************************************************************

Attention Monthly Pass holders! Want to get a FREE May 2007 monthly

pass?  Here’s how:



1) Submit each original monthly ticket from June 2006 to March

2007.



2) Submit a copy of your current April 2007 pass (both front and

back).



3) Send in your entry by April 15, 2007.





Mail to:

Loyalty Rewards Program (LRP)-May 2007

Attn: Trisha M.

949 E. Channel Street

Stockton, CA 95202



For further details on the Loyalty Rewards Program please visit our

website below.



Have any questions or concerns? Call 1-800-411-7245 and ask for the

Ticketing department.





Click here for information on the Loyalty Rewards Program

http://r.vresp.com/?AltamontCommuterExpr/8b8bd60a9c/894263/760c7ef1b0/202e46d



**********************************************************************

Parking Passes for the San Jose Station

**********************************************************************

Monthly pass holders who wish to park at the San Jose station may now

request their parking vouchers from ACE Headquarters!



Here are three ways to get your parking voucher:



1.  Passengers who are on automatic monthly renewal may send an email

request for parking vouchers to be sent with their monthly ticket

order.



2. Passengers who purchase their monthly pass online may put in the

request in the additional information field when purchasing their

ticket.



3. Fax a copy of your current monthly pass with your parking voucher

request.  Please include your name, phone number, and the address you

want your parking voucher mailed to.  You may also request to pick up

your parking voucher at a specific station.



A limited amount of parking vouchers will still be available at the

Stockton station customer service desk.



Please send email requests to trisha@... or send requests by

fax to (209) 944-6230.









**********************************************************************

Calling All Red Hatters!

**********************************************************************

The Altamont Commuter Express has designed a trip onboard the train

just for Red Hat Ladies - and YOU'RE invited!  So far, over 50 members

of the Red Hat Society have signed up for this unique experience.

Space is limited, so invite all of your Red Hat friends to spend a day

of fun aboard the ACE train!



Special Event Date: May 3, 2007



Special Event Prices: Call for discounted rates for groups and

seniors!



Most of the groups already registered will be traveling the entire

route, from Stockton to San Jose - but you are welcome to join your

Red Hat friends at ANY station along the ACE route!  All departures

are between 9:30 AM and 11:30 AM, and all trips get you back home

before 2:30 PM.  Call for specific stations and times.



Join ACE for a memorable day of RAFFLES, REFRESHMENTS, and

RAILROADING!  Organize your group today before it's too late!



Call or email Laura Farley at (209) 944-6234, (800) 411-RAIL, or

laura@....



Click here for more information and a printable flyer!

http://r.vresp.com/?AltamontCommuterExpr/0a89ab8e63/894263/760c7ef1b0/202e46d



**********************************************************************

You are receiving this ACE Insider Bulletin because you have entered

an e-mail address with ACE to subscribe.  If this e-mail was forwarded

to you and you wish to subscribe to the ACE Insider Bulletin, please

subscribe here or visit http://www.acerail.com/main/newsletters.htm.

If you wish to view the ACE privacy policy, please view here or visit

http://www.acerail.com/main/privacy_statement.htm.





______________________________________________________________________

If you no longer wish to receive these emails, please reply to this

message with "Unsubscribe" in the subject line or simply click on the

following link:

http://unsub.vresp.com/u.html?b1b5b4c8e5/760c7ef1b0/202e46d



______________________________________________________________________

Click below to forward this email to a friend:

http://oi.verticalresponse.com/f2af/v4/send_to_friend.html?ch=b1b5b4c8e5&lid=256\

631&ldh=760c7ef1b0



______________________________________________________________________

This message was sent by Altamont Commuter Express using

VerticalResponse



Altamont Commuter Express

949 East Channel Street

Stockton, California  95202



Read the VerticalResponse marketing policy:

http://www.verticalresponse.com/content/pm_policy.html



[Non-text portions of this message have been removed]

ACE Insider



March 29, 2007



**********************************************************************

A Special Message to New Riders

**********************************************************************

Welcome new ACE Riders!



If you are a new rider with the Altamont Commuter Express - welcome!

We are glad you have chosen to travel with us. We look forward to

making your trip stress-free.



If you have any questions about our service, please ask a member of

our on-train staff.  They will be happy to help you locate a vacant

seat, give you information about connecting ACE shuttles, or provide

other important information.  Please remember to keep your ticket

visible at all times for inspection by our Passenger Service

Representatives while you're onboard the train.



Please be sure to visit our website www.acerail.com to learn about our

many services. Or call our Customer Service Center at 1-800-411-RAIL.







Click here for the ACE website!

http://r.vresp.com/?AltamontCommuterExpr/398261b723/901569/760c7ef1b0/202e46d



**********************************************************************

ACE's On-Time Performance Update

**********************************************************************

Last week - March 19th through the 23rd - ACE ran a total of 40

trains.  Of the 40 trains ACE ran, 33 were on time, for an on-time

performance of 82.5%.  7 trains for the week were late, accounting for

17.5%.



ACE has been diligent in discussing on time percentages with

representatives of the Union Pacific Railroad. UPRR took time to

visit with ACE and discuss issues involving the on-time percentage of

trains.  The San Joaquin Regional Rail Commission will continue to

strive to improve the service levels expected by our customers.



Thank you for your support.









**********************************************************************

Emergency Call Boxes at ACE Stations

**********************************************************************

In order to fully meet the security needs of its passengers, ACE

recently upgraded two emergency call boxes - one at the

Lathrop/Manteca station and the other at the Tracy station.  At the

Lathrop/Manteca station, the call box is located at the southern end

of the platform.  For the Tracy station, the call box is located in

the middle of the platform.



If presented with an emergency situation, simply press the call button

on the unit and you will be instantly connected to ACE's Operations

Center.  You will have an opportunity to speak to one of ACE's

Operations personnel about your emergency and, if necessary, the

personnel will dispatch emergency services responders.







**********************************************************************

Upcoming School Groups Onboard ACE

**********************************************************************

On Wednesday, April 4th, ACE welcomes Tom Hawkins School from the

Tracy station en route to the San Jose Tech Museum.  They are boarding

ACE #05 and coming home from San Jose on ACE #04.



On April 20, a group of Turlock students are arriving via Amtrak in

Stockton and boarding ACE to Great America.  They are riding on the

mid-day ACE #07 and coming home on ACE #06.



Please extend a warm welcome to these students when you see them

onboard.







**********************************************************************

For Many, ACE Only Part of Commute

**********************************************************************

Passengers who catch the ACE train in Stockton or Lathrop/Manteca

often add additional commute time before they even reach the ACE

stations.  Many riders drive to the stations from Valley Springs,

Modesto, Sonora, and other origination points throughout the valley.

Are you one of those riders?



Why not share the journey to your station with others? Recently,

there has been a growing interest amongst passengers in carpooling to

the ACE stations and we would like to help!  Please log onto the ACE

website and check out the Bulletin Board where you can read messages

and post new issues concerning ride-sharing.  Many times a group of

passengers will ride together to the station and share the cost -

saving everyone in the group money and stress.



Please utilize ACE's Carpool Bulletin Board for all your ride-sharing

needs.



Click here for the ACE Carpool Bulletin Board

http://r.vresp.com/?AltamontCommuterExpr/3a5695e55b/901569/760c7ef1b0/202e46d



**********************************************************************

Important Onboard Regulation

**********************************************************************

Effective immediately, hair styling utensils that generate heat or

steam may not be used while on an ACE Train.  This includes curling

irons, hot combs, blow dryers, etc.  This applies to both passenger

compartments and restrooms.



This new policy is for health and safety reasons, and will reduce - or

eliminate - the chance of fire, rider injuries, or annoyance of other

riders.



Thank you for your cooperation.









http://r.vresp.com/?AltamontCommuterExpr/7960c4a810/901569/760c7ef1b0/202e46d



**********************************************************************

Parking Passes for the San Jose Station

**********************************************************************

Monthly pass holders who wish to park at the San Jose station may now

request their parking vouchers from ACE Headquarters!



Here are three ways to get your parking voucher:



1.  Passengers who are on automatic monthly renewal may send an email

request for parking vouchers to be sent with their monthly ticket

order.



2. Passengers who purchase their monthly pass online may put in the

request in the additional information field when purchasing their

ticket.



3. Fax a copy of your current monthly pass with your parking voucher

request.  Please include your name, phone number, and the address you

want your parking voucher mailed to.  You may also request to pick up

your parking voucher at a specific station.



A limited amount of parking vouchers will still be available at the

Stockton station customer service desk.



Please send email requests to trisha@... or send requests by

fax to (209) 944-6230.









**********************************************************************

Get Your FREE Monthly Pass for May!

**********************************************************************

Attention Monthly Pass holders! Want to get a FREE May 2007 monthly

pass?  Here’s how:



1) Submit each original monthly ticket from June 2006 to March

2007.



2) Submit a copy of your current April 2007 pass (both front and

back).



3) Send in your entry by April 15, 2007.





Mail to:

Loyalty Rewards Program (LRP)-May 2007

Attn: Trisha M.

949 E. Channel Street

Stockton, CA 95202



For further details on the Loyalty Rewards Program please visit our

website below.



Have any questions or concerns? Call 1-800-411-7245 and ask for the

Ticketing department.





Click here for information on the Loyalty Rewards Program

http://r.vresp.com/?AltamontCommuterExpr/ddbf517ab5/901569/760c7ef1b0/202e46d



**********************************************************************

http://r.vresp.com/?AltamontCommuterExpr/92d3efcf0a/901569/760c7ef1b0/202e46d



**********************************************************************

You are receiving this ACE Insider Bulletin because you have entered

an e-mail address with ACE to subscribe.  If this e-mail was forwarded

to you and you wish to subscribe to the ACE Insider Bulletin, please

subscribe here or visit http://www.acerail.com/main/newsletters.htm.

If you wish to view the ACE privacy policy, please view here or visit

http://www.acerail.com/main/privacy_statement.htm.





______________________________________________________________________

If you no longer wish to receive these emails, please reply to this

message with "Unsubscribe" in the subject line or simply click on the

following link:

http://unsub.vresp.com/u.html?69aa944ee1/760c7ef1b0/202e46d



______________________________________________________________________

Click below to forward this email to a friend:

http://oi.verticalresponse.com/f2af/v4/send_to_friend.html?ch=69aa944ee1&lid=256\

631&ldh=760c7ef1b0



______________________________________________________________________

This message was sent by Altamont Commuter Express using

VerticalResponse



Altamont Commuter Express

949 East Channel Street

Stockton, California  95202



Read the VerticalResponse marketing policy:

http://www.verticalresponse.com/content/pm_policy.html



[Non-text portions of this message have been removed]

ACE Insider



April 5, 2007



**********************************************************************

Wi-Fi Update

**********************************************************************

Testing continues...



The new wifi service is still undergoing testing and patience is key

during this time period.



Currently the internet vendor is in the process of implementing an

assessment procedure to determine ACE's bandwidth needs.



Based on the assessment of our usage needs, a service contract will be

implemented with service being unveiled shortly thereafter.



Again, thanks for your patience.





http://r.vresp.com/?AltamontCommuterExpr/e5ed08e68a/912317/760c7ef1b0/202e46d



**********************************************************************

Afternoon On-Time Performance Slips

**********************************************************************

The week of April 2, 2007 has seen a drop in on-time performance (OTP)

for ACE trains operating eastbound.  Month-to-date, the OTP is

approximately 67% with evening trains being affected by freight train

interference.  This week 16 Trains operated on time, with another 8

trains operating late into their destination.



As has been done in the past, top ranking Union Pacific Railroad

Officials are being briefed on dispatching decisions that adversely

affect ACE's on-time performance.   We anticipate corrective action on

the part of the Union Pacific Railroad to improve ACE train

performance.



Thank you for your continued support.





Click here for up-to-the-minute train status information

http://r.vresp.com/?AltamontCommuterExpr/b417bc2d35/912317/760c7ef1b0/202e46d



**********************************************************************

Upcoming School Groups Onboard ACE

**********************************************************************

On April 20, a group of Turlock students are arriving via Amtrak in

Stockton and boarding ACE to Great America.  They are riding on the

mid-day ACE #07 and coming home on ACE #06.



Please extend a warm welcome to these students when you see them

onboard.







**********************************************************************

Emergency Call Boxes at ACE Stations

**********************************************************************

In order to fully meet the security needs of its passengers, ACE

recently upgraded two emergency call boxes - one at the

Lathrop/Manteca station and the other at the Tracy station.  At the

Lathrop/Manteca station, the call box is located at the southern end

of the platform.  For the Tracy station, the call box is located in

the middle of the platform.



If presented with an emergency situation, simply press the call button

on the unit and you will be instantly connected to ACE's Operations

Center.  You will have an opportunity to speak to one of ACE's

Operations personnel about your emergency and, if necessary, the

personnel will dispatch emergency services responders.







**********************************************************************

Parking Passes for the San Jose Station

**********************************************************************

Monthly pass holders who wish to park at the San Jose station may now

request their parking vouchers from ACE Headquarters!



Here are three ways to get your parking voucher:



1.  Passengers who are on automatic monthly renewal may send an email

request for parking vouchers to be sent with their monthly ticket

order.



2. Passengers who purchase their monthly pass online may put in the

request in the additional information field when purchasing their

ticket.



3. Fax a copy of your current monthly pass with your parking voucher

request.  Please include your name, phone number, and the address you

want your parking voucher mailed to.  You may also request to pick up

your parking voucher at a specific station.



A limited amount of parking vouchers will still be available at the

Stockton station customer service desk.



Please send email requests to trisha@... or send requests by

fax to (209) 944-6230.









**********************************************************************

Get Your FREE Monthly Pass for May!

**********************************************************************

Attention Monthly Pass holders! Want to get a FREE May 2007 monthly

pass?  Here’s how:



1) Submit each original monthly ticket from June 2006 to March

2007.



2) Submit a copy of your current April 2007 pass (both front and

back).



3) Send in your entry by April 15, 2007.





Mail to:

Loyalty Rewards Program (LRP)-May 2007

Attn: Trisha M.

949 E. Channel Street

Stockton, CA 95202



For further details on the Loyalty Rewards Program please visit our

website below.



Have any questions or concerns? Call 1-800-411-7245 and ask for the

Ticketing department.





Click here for information on the Loyalty Rewards Program

http://r.vresp.com/?AltamontCommuterExpr/874d7191d8/912317/760c7ef1b0/202e46d



**********************************************************************

http://r.vresp.com/?AltamontCommuterExpr/b13d7bc147/912317/760c7ef1b0/202e46d



**********************************************************************

You are receiving this ACE Insider Bulletin because you have entered

an e-mail address with ACE to subscribe.  If this e-mail was forwarded

to you and you wish to subscribe to the ACE Insider Bulletin, please

subscribe here or visit http://www.acerail.com/main/newsletters.htm.

If you wish to view the ACE privacy policy, please view here or visit

http://www.acerail.com/main/privacy_statement.htm.





______________________________________________________________________

If you no longer wish to receive these emails, please reply to this

message with "Unsubscribe" in the subject line or simply click on the

following link:

http://unsub.vresp.com/u.html?516dd3952b/760c7ef1b0/202e46d



______________________________________________________________________

Click below to forward this email to a friend:

http://oi.verticalresponse.com/f2af/v4/send_to_friend.html?ch=516dd3952b&lid=256\

631&ldh=760c7ef1b0



______________________________________________________________________

This message was sent by Altamont Commuter Express using

VerticalResponse



Altamont Commuter Express

949 East Channel Street

Stockton, California  95202



Read the VerticalResponse marketing policy:

http://www.verticalresponse.com/content/pm_policy.html



[Non-text portions of this message have been removed]

ACE Insider



April 12, 2007



**********************************************************************

Possible ACE Schedule Change - Feedback Needed

**********************************************************************

The San Joaquin Regional Rail Commission is considering altering the

current schedule for a few ACE trains. Based upon its ongoing

parternship with Caltrans, the SJRRC has proposed a change in schedule

so that more commuters could utilize the train-to-train mode of

transportation.  In addition to the ease of using our train - with

this new schedule - to connect to Caltran, the SJRRC is acting upon

numerous inquiries from potential and existing passengers to add a

later P.M. commute option.  This new schedule would affect the current

midday train schedule and add an evening commute train.  All A.M.

commute-hour trains will remain the same.



The schedule below reflects the proposed schedule change.  Please

review it closely and email us with your feedback.  We REALLY need to

hear from our passengers before the Commission makes a decision on

this change.



The train that currently leaves Stockton at 9:30 A.M. would leave at

11:40 A.M., getting into San Jose at 1:50 P.M.



The train that currently leaves San Jose at 12:05 P.M. would be

elliminated.



The train that currently leaves San Jose at 3:35 P.M. would leave at

3:15 P.M., getting into Stockton at 5:25 P.M.



The train that currently leaves San Jose at 4:35 P.M. would remain the

same, getting into Stockton at 6:45 P.M.



The train that currently leaves San Jose at 5:35 P.M. would remain the

same, getting into Stockton at 7:45 P.M.



An additional train would be added and would leave San Jose at 6:40

P.M., getting into Stockton at 8:50 P.M.



Please email us below for your input.



Click here to send an email

http://r.vresp.com/?AltamontCommuterExpr/b54326840f/920610/760c7ef1b0/202e46d



**********************************************************************

ACE Business Services

**********************************************************************

Why not have your next meeting on ACE!



If you are looking for that unique and productive location for your

next meeting, consider one on the road. That is of course on the

railroad!



ACE has the unique ability to provide you and your staff with a

moving, semi-private space aboard our new mid-day trains ACE #07 or

ACE #02. If your group is large enough, we will let you use an entire

railcar.



Our multi-level coaches provide unique opportunities for large or

small groups to meet for a staff get-together, presentations, team

building, etc. Plus you can take advantage of our economical group

rates when using ACE with 10 riders or more.



Contact Laura in our Group Department for further details.



Don’t just think outside the box, meet outside the box too!





Click here to send an email to Laura

http://r.vresp.com/?AltamontCommuterExpr/8034035232/920610/760c7ef1b0/202e46d



**********************************************************************

Updates from the Operations Desk

**********************************************************************

ACE's on-time performance is as follows: the trains are running at

77.08 percent for the month of April so far.



In addition, testing for the WI/FI and GeoFocus systems are still

ongoing.  Much more information to come soon.









**********************************************************************

Upcoming School Groups Onboard ACE

**********************************************************************

On April 20, a group of Turlock students are arriving via Amtrak in

Stockton and boarding ACE to Great America.  They are riding on the

mid-day ACE #07 and coming home on ACE #06.



Please extend a warm welcome to these students when you see them

onboard.







**********************************************************************

Parking Passes for the San Jose Station

**********************************************************************

Monthly pass holders who wish to park at the San Jose station may now

request their parking vouchers from ACE Headquarters!



Here are three ways to get your parking voucher:



1.  Passengers who are on automatic monthly renewal may send an email

request for parking vouchers to be sent with their monthly ticket

order.



2. Passengers who purchase their monthly pass online may put in the

request in the additional information field when purchasing their

ticket.



3. Fax a copy of your current monthly pass with your parking voucher

request.  Please include your name, phone number, and the address you

want your parking voucher mailed to.  You may also request to pick up

your parking voucher at a specific station.



A limited amount of parking vouchers will still be available at the

Stockton station customer service desk.



Please send email requests to trisha@... or send requests by

fax to (209) 944-6230.









**********************************************************************

Get Your FREE Monthly Pass for May!

**********************************************************************

Attention Monthly Pass holders! Want to get a FREE May 2007 monthly

pass?  Here’s how:



1) Submit each original monthly ticket from June 2006 to March

2007.



2) Submit a copy of your current April 2007 pass (both front and

back).



3) Send in your entry by April 15, 2007.





Mail to:

Loyalty Rewards Program (LRP)-May 2007

Attn: Trisha M.

949 E. Channel Street

Stockton, CA 95202



For further details on the Loyalty Rewards Program please visit our

website below.



Have any questions or concerns? Call 1-800-411-7245 and ask for the

Ticketing department.





Click here for information on the Loyalty Rewards Program

http://r.vresp.com/?AltamontCommuterExpr/5acc841b51/920610/760c7ef1b0/202e46d



**********************************************************************

http://r.vresp.com/?AltamontCommuterExpr/0f7386d3b2/920610/760c7ef1b0/202e46d



**********************************************************************

You are receiving this ACE Insider Bulletin because you have entered

an e-mail address with ACE to subscribe.  If this e-mail was forwarded

to you and you wish to subscribe to the ACE Insider Bulletin, please

subscribe here or visit http://www.acerail.com/main/newsletters.htm.

If you wish to view the ACE privacy policy, please view here or visit

http://www.acerail.com/main/privacy_statement.htm.





______________________________________________________________________

If you no longer wish to receive these emails, please reply to this

message with "Unsubscribe" in the subject line or simply click on the

following link:

http://unsub.vresp.com/u.html?c64708ad0b/760c7ef1b0/202e46d



______________________________________________________________________

Click below to forward this email to a friend:

http://oi.verticalresponse.com/f2af/v4/send_to_friend.html?ch=c64708ad0b&lid=256\

631&ldh=760c7ef1b0



______________________________________________________________________

This message was sent by Altamont Commuter Express using

VerticalResponse



Altamont Commuter Express

949 East Channel Street

Stockton, California  95202



Read the VerticalResponse marketing policy:

http://www.verticalresponse.com/content/pm_policy.html



[Non-text portions of this message have been removed]

ACE Insider



April 19, 2007



**********************************************************************

Upcoming School Groups Onboard ACE

**********************************************************************

On May 4, 2007 ACE has confirmed groups totaling 338 students going to

Great America.



In order to accommodate these groups and minimize the effect on our

regular riders, the following considerations will be made on that day:





ACE Train #05 must operate with a 6 car set, and the last 2 cars (5 &

6) will be identified for the groups.  The students will be getting on

in Stockton, Lathrop/Manteca, Tracy, and Fremont.



ACE Train #06 must operate with a 6 car set.



Please extend a warm welcome to these students when you see them

onboard.







**********************************************************************

ACE Business Services

**********************************************************************

Why not have your next meeting on ACE!



If you are looking for that unique and productive location for your

next meeting, consider one on the road. That is of course on the

railroad!



ACE has the unique ability to provide you and your staff with a

moving, semi-private space aboard our new mid-day trains ACE #07 or

ACE #02. If your group is large enough, we will let you use an entire

railcar.



Our multi-level coaches provide unique opportunities for large or

small groups to meet for a staff get-together, presentations, team

building, etc. Plus you can take advantage of our economical group

rates when using ACE with 10 riders or more.



Contact Laura in our Group Department for further details.



Don’t just think outside the box, meet outside the box too!





Click here to send an email to Laura

http://r.vresp.com/?AltamontCommuterExpr/80d9b5e9f6/928600/760c7ef1b0/202e46d



**********************************************************************

Parking Passes for the San Jose Station

**********************************************************************

Monthly pass holders who wish to park at the San Jose station may now

request their parking vouchers from ACE Headquarters!



Here are three ways to get your parking voucher:



1.  Passengers who are on automatic monthly renewal may send an email

request for parking vouchers to be sent with their monthly ticket

order.



2. Passengers who purchase their monthly pass online may put in the

request in the additional information field when purchasing their

ticket.



3. Fax a copy of your current monthly pass with your parking voucher

request.  Please include your name, phone number, and the address you

want your parking voucher mailed to.  You may also request to pick up

your parking voucher at a specific station.



A limited amount of parking vouchers will still be available at the

Stockton station customer service desk.



Please send email requests to trisha@... or send requests by

fax to (209) 944-6230.









**********************************************************************

Get Your FREE Monthly Pass for May!

**********************************************************************

Attention Monthly Pass holders! Want to get a FREE May 2007 monthly

pass?  Here’s how:



1) Submit each original monthly ticket from June 2006 to March

2007.



2) Submit a copy of your current April 2007 pass (both front and

back).



3) Send in your entry by April 15, 2007.





Mail to:

Loyalty Rewards Program (LRP)-May 2007

Attn: Trisha M.

949 E. Channel Street

Stockton, CA 95202



For further details on the Loyalty Rewards Program please visit our

website below.



Have any questions or concerns? Call 1-800-411-7245 and ask for the

Ticketing department.





Click here for information on the Loyalty Rewards Program

http://r.vresp.com/?AltamontCommuterExpr/38997e9250/928600/760c7ef1b0/202e46d



**********************************************************************

http://r.vresp.com/?AltamontCommuterExpr/534344e304/928600/760c7ef1b0/202e46d



**********************************************************************

You are receiving this ACE Insider Bulletin because you have entered

an e-mail address with ACE to subscribe.  If this e-mail was forwarded

to you and you wish to subscribe to the ACE Insider Bulletin, please

subscribe here or visit http://www.acerail.com/main/newsletters.htm.

If you wish to view the ACE privacy policy, please view here or visit

http://www.acerail.com/main/privacy_statement.htm.





______________________________________________________________________

If you no longer wish to receive these emails, please reply to this

message with "Unsubscribe" in the subject line or simply click on the

following link:

http://unsub.vresp.com/u.html?0000dbd372/760c7ef1b0/202e46d



______________________________________________________________________

Click below to forward this email to a friend:

http://oi.verticalresponse.com/f2af/v4/send_to_friend.html?ch=0000dbd372&lid=256\

631&ldh=760c7ef1b0



______________________________________________________________________

This message was sent by Altamont Commuter Express using

VerticalResponse



Altamont Commuter Express

949 East Channel Street

Stockton, California  95202



Read the VerticalResponse marketing policy:

http://www.verticalresponse.com/content/pm_policy.html



[Non-text portions of this message have been removed]

ACE Insider



April 26, 2007



**********************************************************************

On-Time Performance Update

**********************************************************************

Just a quick update on the performance for the month of April as of

the 24th:



ACE ran a total of 136 trains; 106 trains were on-time, 29 were late,

and one was annulled.  For the month of April, we are running at 78.52

percent on-time.  The detailed breakdown is as

follows:



5 minutes or less late: 107 trains

6-10 minutes late:  14 trains

11-14 minutes late:  3 trains

15-19 minutes late:  1 train

19 minutes or more late: 11 trains



We are striving to improve the on-time performance with the Union

Pacific and appreciate your patience while we work with our partners.

Thank you for your continued support.









**********************************************************************

Upcoming School Groups Onboard ACE

**********************************************************************

On May 4, 2007 ACE has confirmed groups totaling 338 students going to

Great America.



In order to accommodate these groups and minimize the effect on our

regular riders, the following considerations will be made on that day:





ACE Train #05 must operate with a 6 car set, and the last 2 cars (5 &

6) will be identified for the groups.  The students will be getting on

in Stockton, Lathrop/Manteca, Tracy, and Fremont.



ACE Train #06 must operate with a 6 car set.



Please extend a warm welcome to these students when you see them

onboard.







**********************************************************************

ACE Business Services

**********************************************************************

Why not have your next meeting on ACE!



If you are looking for that unique and productive location for your

next meeting, consider one on the road. That is of course on the

railroad!



ACE has the unique ability to provide you and your staff with a

moving, semi-private space aboard our new mid-day trains ACE #07 or

ACE #02. If your group is large enough, we will let you use an entire

railcar.



Our multi-level coaches provide unique opportunities for large or

small groups to meet for a staff get-together, presentations, team

building, etc. Plus you can take advantage of our economical group

rates when using ACE with 10 riders or more.



Contact Laura in our Group Department for further details.



Don’t just think outside the box, meet outside the box too!





Click here to send an email to Laura

http://r.vresp.com/?AltamontCommuterExpr/f20955b06f/937161/760c7ef1b0/202e46d



**********************************************************************

http://r.vresp.com/?AltamontCommuterExpr/05e4b4e801/937161/760c7ef1b0/202e46d



**********************************************************************

You are receiving this ACE Insider Bulletin because you have entered

an e-mail address with ACE to subscribe.  If this e-mail was forwarded

to you and you wish to subscribe to the ACE Insider Bulletin, please

subscribe here or visit http://www.acerail.com/main/newsletters.htm.

If you wish to view the ACE privacy policy, please view here or visit

http://www.acerail.com/main/privacy_statement.htm.





______________________________________________________________________

If you no longer wish to receive these emails, please reply to this

message with "Unsubscribe" in the subject line or simply click on the

following link:

http://unsub.vresp.com/u.html?b4e730225c/760c7ef1b0/202e46d



______________________________________________________________________

Click below to forward this email to a friend:

http://oi.verticalresponse.com/f2af/v4/send_to_friend.html?ch=b4e730225c&lid=256\

631&ldh=760c7ef1b0



______________________________________________________________________

This message was sent by Altamont Commuter Express using

VerticalResponse



Altamont Commuter Express

949 East Channel Street

Stockton, California  95202



Read the VerticalResponse marketing policy:

http://www.verticalresponse.com/content/pm_policy.html



[Non-text portions of this message have been removed]

ACE Insider



May 3, 2007



**********************************************************************

Upcoming School Groups Onboard ACE

**********************************************************************

On May 4, 2007 ACE has confirmed groups totaling 338 students going to

Great America.



In order to accommodate these groups and minimize the effect on our

regular riders, the following considerations will be made on that day:





ACE Train #05 must operate with a 6 car set, and the last 2 cars (5 &

6) will be identified for the groups.  The students will be getting on

in Stockton, Lathrop/Manteca, Tracy, and Fremont.



ACE Train #06 must also operate with a 6 car set.



Please extend a warm welcome to these students when you see them

onboard.





http://r.vresp.com/?AltamontCommuterExpr/654fd80f33/944708/760c7ef1b0/202e46d



**********************************************************************

Important Announcement Regarding Commuter Cards and Company-Issued

Credit Cards

**********************************************************************

If you purchase ACE tickets with a Commuter Card or company-issued

credit card, your transaction may be declined at all ACE stations.

This is a temporary problem and ACE personnel will be working on a

resolution.



To purchase ACE tickets using Commuter Cards or company-issued credit

cards, please place your ticket orders online.



An announcement will be placed in the ACE Insider when this issue is

resolved.



We appreciate your patience and understanding. Please know that ACE

is doing all it can to resolve this issue in a timely manner.



Thank you,



ACE Management and Staff









**********************************************************************

Cabral Station Entryway Update

**********************************************************************

Plans are moving forward for a wonderful new entryway to the historic

Robert J. Cabral Station in Stockton.  As reported last fall, ACE

staff have been working with Opticos Design, Kimley-Horn Associates,

and Odyssey on the design for a new entryway to the station from

Aurora Street, through what is currently the site of Bockman and Woody

Electric.  ACE will be closing escrow soon on this property, with the

electric facility moving to a new location in Stockton.  Demolition of

current buildings on the property will take place in the summer to

make way for the new formal entryway, complete with additional staff

and visitor parking, landscaping, walkways, a central green, a

security kiosk, and a landmark clock tower.  Circulation will also be

improved, providing more convenient access for buses and cars

throughout the station area.



The City of Stockton’s Design Review Committee will review the

entryway plans for approval in mid-May, with construction expected in

the fall. For more information on the project, please contact Thomas

W. Reeves, Special Projects Coordinator, at 209-944-6242.







http://r.vresp.com/?AltamontCommuterExpr/3f8677aa49/944708/760c7ef1b0/202e46d



**********************************************************************

  Contact Sirena, your Personal Trip Consultant, at 1-800-411-RAIL!

**********************************************************************





Click here to be delivered directly to your Personal Trip Consultant

http://r.vresp.com/?AltamontCommuterExpr/4b465a6111/944708/760c7ef1b0/202e46d



**********************************************************************

Monthly Parking Information for San Jose Station

**********************************************************************

Monthly parking rental is available at the San Jose station.  ACE

passengers who wish to purchase a monthly parking pass must first

request for a parking voucher through ACE Headquarters.



Here’s how:



1.  Passengers signed up for automatic monthly renewal may send an

email request for parking vouchers to be sent with their monthly

ticket order.



2. Passengers who purchase their monthly pass online may put the

request in the "Additional Information" field when purchasing their

ticket.



3. Fax a copy of your monthly pass with your parking voucher request.

ACE Monthly pass must correspond to the rental month (ex. To get a

parking voucher for April you must submit a valid April monthly pass).

Please include your name, phone number, and the address you want your

parking voucher mailed to.  You may also request to pick up your

parking voucher at a specific station.



A limited amount of parking vouchers will still be available at the

Stockton station's Customer Service desk.



Please note that only ACE monthly ticket holders are eligible for

parking vouchers.  Parking vouchers are awarded on a first-come,

first-served basis and are limited in number.



Please send email requests to trisha@... or by clicking below.

  Send requests by fax to (209) 944-6230.





Click here to send an email to Trisha

http://r.vresp.com/?AltamontCommuterExpr/dc60794b32/944708/760c7ef1b0/202e46d



**********************************************************************

FREE June 2007 Monthly Pass

**********************************************************************

Attention monthly pass holders. Want to get a free June 2007 monthly

pass?  Here’s how:



1) Submit each original monthly ticket from July 2006 to April

2007.

2) Submit a copy of your current May 2007 pass (both front and

back).

3) Send in your entry by May 15, 2007.  For automatic renewal

passengers, application must be received prior to the 15th to avoid

being charged.



Mail to:



Loyalty Reward Program (LRP)-April 2007

Attn: Trisha M.

949 E. Channel Street

Stockton, CA 95202



For further details on the Loyalty Reward Program please visit our

website at www.acerail.com, or click below.



Have any questions or concerns? Call 1-800-411-7245 and ask for the

ticketing department.





Click here for more information

http://r.vresp.com/?AltamontCommuterExpr/bd15bd5ba0/944708/760c7ef1b0/202e46d



**********************************************************************

Spring Time is Group Time!

**********************************************************************

Now that we are well into spring, schools are making arrangements and

purchasing tickets to take class trips on ACE. Train travel is ideal

for school groups - large and small - to travel together economically

to destinations such as the Great America Theme Park, the Tech Museum,

and other destinations.  Rail travel on ACE is not only fun and safe,

it’s educational too, as virtually all students receive Operation

Lifesaver Training prior to their train trip.



We want to thank our year round regular and loyal riders in advance

for your patience as we accommodate greater numbers of passengers this

time of year.  If you know of a group or student class looking for a

travel alternative, get them in touch with our Group Representative

Laura Farley at Ph 209-944-6234. Better hurry - available space is

filling up fast!





Click here for the ACE website!

http://r.vresp.com/?AltamontCommuterExpr/d2a0c5971d/944708/760c7ef1b0/202e46d



**********************************************************************

You are receiving this ACE Insider Bulletin because you have entered

an e-mail address with ACE to subscribe.  If this e-mail was forwarded

to you and you wish to subscribe to the ACE Insider Bulletin, please

subscribe here or visit http://www.acerail.com/main/newsletters.htm.

If you wish to view the ACE privacy policy, please view here or visit

http://www.acerail.com/main/privacy_statement.htm.





______________________________________________________________________

If you no longer wish to receive these emails, please reply to this

message with "Unsubscribe" in the subject line or simply click on the

following link:

http://unsub.vresp.com/u.html?87c84f4e1f/760c7ef1b0/202e46d



______________________________________________________________________

Click below to forward this email to a friend:

http://oi.verticalresponse.com/f2af/v4/send_to_friend.html?ch=87c84f4e1f&lid=256\

631&ldh=760c7ef1b0



______________________________________________________________________

This message was sent by Altamont Commuter Express using

VerticalResponse



Altamont Commuter Express

949 East Channel Street

Stockton, California  95202



Read the VerticalResponse marketing policy:

http://www.verticalresponse.com/content/pm_policy.html



[Non-text portions of this message have been removed]

ACE Insider



May 10, 2007



**********************************************************************

Upcoming School Groups Onboard ACE

**********************************************************************

On Friday, May 11, 2007 ACE has confirmed groups totaling 202 students

and chaperones going to Great America. Below is a convenient

breakdown of where the students will be:



Morning train #05 from the Stockton Station:

Location:  Cab Car

Number of students:  68



Morning train #05 from the Tracy Station:

Location:  Cab Car & part of mid level of the next car

Number of students:  98



Mid-day train from Stockton:

Location:  Cab car or last car

Number of students:  33



Evening return train #04 from Great America:

Location:  Cab Car

Number of Students 156



Evening return train #06 from Great America:

Location:  Car #3 (Middle)

Number of Students:  33



Evening return train #08 from Great America:

Location:  Car #3 (Middle)

Number of Students:  10



Please extend a warm welcome to these students when you see them

onboard.







**********************************************************************

ACE Security Reminders

**********************************************************************

Please be sure to conceal any valuables in your vehicles at the

parking lots.  Take valuables with you, or secure them in the trunk or

other areas not readily visible.  In the morning rush to get to the

platform, please double-check that your car doors are closed and

locked and alarms set. Lastly, now that the weather is warming up,

please be sure to keep your windows rolled up. Windows that are left

slightly open invite trouble.











**********************************************************************

Special Event: Great America Train

**********************************************************************

The Altamont Commuter Express is pleased to announce the return of the

popular Great America special train event on Saturday, June 16.  For

the package price of $49 per person, you will receive:



- Train Fare from Stockton, Lathrop/Manteca, Tracy, Vasco Road,

Livermore, Pleasanton, or Fremont.

- Full park admission

- All-you-can-eat BBQ chicken buffet with side dishes (11:30 - 12:30)

- Unlimited soda and ice cream (10:30 - 1:00)



Tickets may be purchased:

- Online at www.acerail.com

- In person before the event at the Stockton Station: 949 East Channel

Street, Stockton



For additional information on ticket sales, please contact Brian

Baffud at (209) 944-6239 or briang@....



Click here to go directly to the ACE website

http://r.vresp.com/?AltamontCommuterExpr/6c2b064346/952570/760c7ef1b0/202e46d



**********************************************************************

Detailed Breakdown of ACE's On-Time Performance

**********************************************************************

For the month of April ACE ran 168 trains; 129 were on-time, 38 were

late, and 1 was annulled.  The on-time percentage was 77 percent.



The breakdown for the month was as follows:



Delayed 5 or less Minutes:   130

Delayed 6-10 Minutes: 	    19

Delayed 11-14 Minutes: 	   5

Delayed 15-19 Minutes: 	   1

Delayed 19 or more: 	     13



So far for the month of May as of the 8th, ACE has run 40 trains, not

counting the 8th.  30 Trains were on-time.  As such, ACE is running at

75 percent on-time.



Delayed 5 or less: 	       12

Delayed 6-10 Minutes: 	    7

Delayed 11-14 Minutes: 	   0

Delayed 15-19 Minutes: 	   1

Delayed over 19: 	       1



Again, we apologize for the delays - we are trying to eliminate them

with Union Pacific Representatives.  We are confident that together we

will minimize some of the delays soon.











**********************************************************************

Cabral Station Entryway Update

**********************************************************************

Plans are moving forward for a wonderful new entryway to the historic

Robert J. Cabral Station in Stockton.  As reported last fall, ACE

staff have been working with Opticos Design, Kimley-Horn Associates,

and Odyssey on the design for a new entryway to the station from

Aurora Street, through what is currently the site of Bockman and Woody

Electric.  ACE will be closing escrow soon on this property, with the

electric facility moving to a new location in Stockton.  Demolition of

current buildings on the property will take place in the summer to

make way for the new formal entryway, complete with additional staff

and visitor parking, landscaping, walkways, a central green, a

security kiosk, and a landmark clock tower.  Circulation will also be

improved, providing more convenient access for buses and cars

throughout the station area.



The City of Stockton’s Design Review Committee will review the

entryway plans for approval in mid-May, with construction expected in

the fall. For more information on the project, please contact Thomas

W. Reeves, Special Projects Coordinator, at 209-944-6242.









**********************************************************************

Monthly Parking Information for San Jose Station

**********************************************************************

Monthly parking rental is available at the San Jose station.  ACE

passengers who wish to purchase a monthly parking pass must first

request for a parking voucher through ACE Headquarters.



Here’s how:



1.  Passengers signed up for automatic monthly renewal may send an

email request for parking vouchers to be sent with their monthly

ticket order.



2. Passengers who purchase their monthly pass online may put the

request in the "Additional Information" field when purchasing their

ticket.



3. Fax a copy of your monthly pass with your parking voucher request.

ACE Monthly pass must correspond to the rental month (ex. To get a

parking voucher for April you must submit a valid April monthly pass).

Please include your name, phone number, and the address you want your

parking voucher mailed to.  You may also request to pick up your

parking voucher at a specific station.



A limited amount of parking vouchers will still be available at the

Stockton station's Customer Service desk.



Please note that only ACE monthly ticket holders are eligible for

parking vouchers.  Parking vouchers are awarded on a first-come,

first-served basis and are limited in number.



Please send email requests to trisha@... or by clicking below.

  Send requests by fax to (209) 944-6230.





Click here to send an email to Trisha

http://r.vresp.com/?AltamontCommuterExpr/8c17a111ae/952570/760c7ef1b0/202e46d



**********************************************************************

  Contact Sirena, your Personal Trip Consultant, at 1-800-411-RAIL!

**********************************************************************





Click here to be delivered directly to your Personal Trip Consultant

http://r.vresp.com/?AltamontCommuterExpr/7f412a706f/952570/760c7ef1b0/202e46d



**********************************************************************

FREE June 2007 Monthly Pass

**********************************************************************

Attention monthly pass holders. Want to get a free June 2007 monthly

pass?  Here’s how:



1) Submit each original monthly ticket from July 2006 to April

2007.

2) Submit a copy of your current May 2007 pass (both front and

back).

3) Send in your entry by May 15, 2007.  For automatic renewal

passengers, application must be received prior to the 15th to avoid

being charged.



Mail to:



Loyalty Reward Program (LRP)-April 2007

Attn: Trisha M.

949 E. Channel Street

Stockton, CA 95202



For further details on the Loyalty Reward Program please visit our

website at www.acerail.com, or click below.



Have any questions or concerns? Call 1-800-411-7245 and ask for the

ticketing department.





Click here for more information

http://r.vresp.com/?AltamontCommuterExpr/798a7b1193/952570/760c7ef1b0/202e46d



**********************************************************************

You are receiving this ACE Insider Bulletin because you have entered

an e-mail address with ACE to subscribe.  If this e-mail was forwarded

to you and you wish to subscribe to the ACE Insider Bulletin, please

subscribe here or visit http://www.acerail.com/main/newsletters.htm.

If you wish to view the ACE privacy policy, please view here or visit

http://www.acerail.com/main/privacy_statement.htm.





______________________________________________________________________

If you no longer wish to receive these emails, please reply to this

message with "Unsubscribe" in the subject line or simply click on the

following link:

http://unsub.vresp.com/u.html?4d25693e22/760c7ef1b0/202e46d



______________________________________________________________________

Click below to forward this email to a friend:

http://oi.verticalresponse.com/f2af/v4/send_to_friend.html?ch=4d25693e22&lid=256\

631&ldh=760c7ef1b0



______________________________________________________________________

This message was sent by Altamont Commuter Express using

VerticalResponse



Altamont Commuter Express

949 East Channel Street

Stockton, California  95202



Read the VerticalResponse marketing policy:

http://www.verticalresponse.com/content/pm_policy.html



[Non-text portions of this message have been removed]

ACE Insider



May 17, 2007



**********************************************************************

Upcoming School Groups Onboard ACE

**********************************************************************

Friday, May 18th, ACE will welcome groups totaling 548

students/chaperones.



Morning:

ACE #3: 90 students & chaperones are boarding from the Fremont Station

and are going to Great America.  They are boarding in car #1 & #2.



ACE #5: 6 car set;  Stockton to Great America. Stockton - 179

students & chaperones (Located in car #3 - third car from the

locomotive and overflow into the upper level of car #2 (Bike Car).

Lathrop/Manteca - 59 students & chaperones.  (Located in car #2, Bike

car, upper level)

Pleasanton - 138 students & chaperones.  (Located in Car #1.)



ACE #7 (Mid-day): Stockton - 82 students & chaperones





Evening:

ACE #4: Car #1 & upper level of car #2 from Great America.  228

students boarding @ Great America; 90 getting off in Fremont; and 138

getting off in Pleasanton.



ACE #6:  Car #1 & upper level of car #2 from Great America.  238

students boarding @ Great America; 59 getting off in Lat/Man; and 179

getting off in Stockton.



ACE #8:  Car #1 from Great America.  42 students & chaperones boarding

@ Great America and going to Stockton.





Thank you for your support and patience.







**********************************************************************

Special Event: Great America Train

**********************************************************************

The Altamont Commuter Express is pleased to announce the return of the

popular Great America special train event on Saturday, June 16.  For

the package price of $49 per person, you will receive:



- Train Fare from Stockton, Lathrop/Manteca, Tracy, Vasco Road,

Livermore, Pleasanton, or Fremont.

- Full park admission

- All-you-can-eat BBQ chicken buffet with side dishes (11:30 - 12:30)

- Unlimited soda and ice cream (10:30 - 1:00)



Tickets may be purchased:

- Online at www.acerail.com

- In person before the event at the Stockton Station: 949 East Channel

Street, Stockton



For additional information on ticket sales, please contact Brian

Baffud at (209) 944-6239 or briang@....



Click here to go directly to the ACE website

http://cts.vresp.com/c/?AltamontCommuterExpr/7a5023ce92/760c7ef1b0/2e4405ce83



**********************************************************************

ACE Security Reminders

**********************************************************************

Please be sure to conceal any valuables in your vehicles at the

parking lots.  Take valuables with you, or secure them in the trunk or

other areas not readily visible.  In the morning rush to get to the

platform, please double-check that your car doors are closed and

locked and alarms set. Lastly, now that the weather is warming up,

please be sure to keep your windows rolled up. Windows that are left

slightly open invite trouble.











**********************************************************************

You are receiving this ACE Insider Bulletin because you have entered

an e-mail address with ACE to subscribe.  If this e-mail was forwarded

to you and you wish to subscribe to the ACE Insider Bulletin, please

subscribe here or visit http://www.acerail.com/main/newsletters.htm.

If you wish to view the ACE privacy policy, please view here or visit

http://www.acerail.com/main/privacy_statement.htm.





______________________________________________________________________

If you no longer wish to receive these emails, please reply to this

message with "Unsubscribe" in the subject line or simply click on the

following link:

http://cts.vresp.com/u?7a5023ce92/760c7ef1b0/202e46d



______________________________________________________________________

Click below to forward this email to a friend:

http://oi.verticalresponse.com/f2af/v4/send_to_friend.html?ch=7a5023ce92&lid=256\

631&ldh=760c7ef1b0



______________________________________________________________________

This message was sent by Altamont Commuter Express using

VerticalResponse



Altamont Commuter Express

949 East Channel Street

Stockton, California  95202



Read the VerticalResponse marketing policy:

http://www.verticalresponse.com/content/pm_policy.html



[Non-text portions of this message have been removed]

ACE Insider



May 24, 2007



**********************************************************************

ACE Wireless Internet Update

**********************************************************************

ACE and our vendors continue to test and configure the Wi-Fi system.

Recently we installed and programmed a "Gateway" to the network that

will help distribute the bandwidth.  Currently we are working with the

equipment that represents ACE trains #03 & #06 because these are our

most populated trains.



We welcome all users to attempt to log on to the system on a regular

basis. The Gateway requires a User ID and Password to allow access.





The generic user ID during this testing phase is ACE.

The password during the testing phase is USER.



When asked to logon simply enter the above information in both fields

to access the system.



Please remember the system is still being tested and configured.  We

would appreciate any feedback you might have as we work to get this

system operational.  Please e-mail any comments or suggestions to

comments@....



We will provide updates as the final phases of implementation are

completed.





Click here to send an email about your experience with the WiFi test

http://cts.vresp.com/c/?AltamontCommuterExpr/3cb290d27f/760c7ef1b0/31e14395ad



**********************************************************************

June Board Meeting Change

**********************************************************************

Please note that the time and location of San Joaquin Regional Rail

Commission's Board Meeting has changed.  The date of Friday, June 1,

will remain the same.  However, the meeting will begin at 9:00 am

instead of the usual 8:00 am.



In addition, the meeting will take place at the San Joaquin Council of

Governments headquarters at 555 East Weber Avenue in Stockton, just 5

blocks from ACE headquarters.



Note these are temporary changes for the June board meeting only.  The

public is always invited and encouraged to attend.







**********************************************************************

Special Event: Great America Train

**********************************************************************

The Altamont Commuter Express is pleased to announce the return of the

popular Great America special train event on Saturday, June 16.  For

the package price of $49 per person, you will receive:



- Train Fare from Stockton, Lathrop/Manteca, Tracy, Vasco Road,

Livermore, Pleasanton, or Fremont.

- Full park admission

- All-you-can-eat BBQ chicken buffet with side dishes (11:30 - 12:30)

- Unlimited soda and ice cream (10:30 - 1:00)



Tickets may be purchased:

- Online at www.acerail.com

- In person before the event at the Stockton Station: 949 East Channel

Street, Stockton



SPACE IS LIMITED!



For additional information on ticket sales, please contact Brian

Baffud at (209) 944-6239 or briang@....



Click here to go directly to the ACE website

http://cts.vresp.com/c/?AltamontCommuterExpr/3cb290d27f/760c7ef1b0/e787638a47



**********************************************************************

ACE Security Reminders

**********************************************************************

Please be sure valuables are kept out of sight, alarms set, and

windows and doors secured.  Be sure vehicles aren’t left overnight or

over the weekend in any ACE parking lots.  ACE is currently working

with Lathrop Police on the recent burglaries at the Lathrop-Manteca

Station.  In addition, camera footage is being reviewed and will be

forwarded to Lathrop Police if incidents were captured.  We’re going

to work with Lathrop Police on increased patrols as well as using ACE

Staff to randomly monitor the lot.



We’re also working to secure funding through Homeland Security which

will be used to upgrade system security cameras.  More details to

follow.



ACE values your business and is working internally and with its

partners in the law enforcement community to make its parking lots

more secure!



Please send me your Questions, Comments, Complaints, and Suggestions:





Steve Walker

ACE Systems/Facilities Security Coordinator

steve@...

(209) 944-6256











**********************************************************************

You are receiving this ACE Insider Bulletin because you have entered

an e-mail address with ACE to subscribe.  If this e-mail was forwarded

to you and you wish to subscribe to the ACE Insider Bulletin, please

subscribe here or visit http://www.acerail.com/main/newsletters.htm.

If you wish to view the ACE privacy policy, please view here or visit

http://www.acerail.com/main/privacy_statement.htm.





______________________________________________________________________

If you no longer wish to receive these emails, please reply to this

message with "Unsubscribe" in the subject line or simply click on the

following link:

http://cts.vresp.com/u?3cb290d27f/760c7ef1b0/202e46d



______________________________________________________________________

Click below to forward this email to a friend:

http://oi.verticalresponse.com/f2af/v4/send_to_friend.html?ch=3cb290d27f&lid=256\

631&ldh=760c7ef1b0



______________________________________________________________________

This message was sent by Altamont Commuter Express using

VerticalResponse



Altamont Commuter Express

949 East Channel Street

Stockton, California  95202



Read the VerticalResponse marketing policy:

http://www.verticalresponse.com/content/pm_policy.html



[Non-text portions of this message have been removed]

ACE Insider



May 31, 2007



**********************************************************************

June Board Meeting Change

**********************************************************************

Please note that the time and location of San Joaquin Regional Rail

Commission's Board Meeting has changed.  The date of Friday, June 1,

will remain the same.  However, the meeting will begin at 9:00 am

instead of the usual 8:00 am.



In addition, the meeting will take place at the San Joaquin Council of

Governments headquarters at 555 East Weber Avenue in Stockton, just 5

blocks from ACE headquarters.



Note these are temporary changes for the June board meeting only.  The

public is always invited and encouraged to attend.







**********************************************************************

Special Event: Great America Train - TIME AND SPACE IS RUNNING OUT

**********************************************************************

The Altamont Commuter Express is pleased to announce the return of the

popular Great America special train event on Saturday, June 16.  For

the package price of $49 per person, you will receive:



- Train Fare from Stockton, Lathrop/Manteca, Tracy, Vasco Road,

Livermore, Pleasanton, or Fremont.

- Full park admission

- All-you-can-eat BBQ chicken buffet with side dishes (11:30 - 12:30)

- Unlimited soda and ice cream (10:30 - 1:00)



Tickets may be purchased:

- Online at www.acerail.com

- In person before the event at the Stockton Station: 949 East Channel

Street, Stockton



SPACE IS LIMITED!



For additional information on ticket sales, please contact Brian

Gaffud at (209) 944-6239 or briang@....



Click here to go directly to the ACE website

http://cts.vresp.com/c/?AltamontCommuterExpr/6fbc43d07a/760c7ef1b0/b8663b89f0



**********************************************************************

Changes to Bus #3910 Schedule

**********************************************************************

Effective July 2, 2007 the following changes will be made to the Bus

#3910 schedule.  These changes are being made to accommodate service

to the Fremont Centerville Station.  This bus will no longer serve the

Fremont-Mission San Jose Park and Ride.



NEW SCHEDULE:



SAN JOSE 	 6:30 PM  Note 1



SANTA CLARA 	     6:40 PM      Note 1



GREAT AMERICA 	   6:55 PM    Note 1



FREMONT ACE STATION   7:20 PM       Note 2



PLEASANTON 	     7:50 PM



DUBLIN BART 	      8:05 PM



LIVERMORE 	      8:20 PM



VASCO RD 	       8:25 PM



TRACY 			  8:50 PM



LATHROP / MANTECA 9:10 PM



STOCKTON ACE 	   9:50 PM



(Note 1:  Bus will depart 10 minutes earlier than current schedule)



(Note 2:  Fremont Centerville ACE/Amtrak Station will be new stop in

Fremont)











**********************************************************************

ACE Security Reminders

**********************************************************************

Please be sure valuables are kept out of sight, alarms set, and

windows and doors secured.  Be sure vehicles aren’t left overnight or

over the weekend in any ACE parking lots.



ACE is currently working with Lathrop Police on the recent burglaries

at the Lathrop-Manteca Station.  In addition, camera footage was

reviewed and forwarded to Lathrop Police for follow-up.  We’re working

with them on increased patrols as well as using ACE Staff to randomly

monitor the lot.  Other short-term solutions are being worked out at

this time.  Updates will be made as soon as they’re implemented.



We’re also working to secure funding through Homeland Security which

will be used to upgrade system security cameras.  More details to

follow.



ACE values your business and is working internally and with its

partners in the law enforcement community to make its parking lots

more secure!



Please send me your Questions, Comments, Complaints, and Suggestions:



Steve Walker

ACE Systems/Facilities Security Coordinator

steve@...

(209) 944-6256











**********************************************************************

Free July 2007 Pass!

**********************************************************************

Attention Monthly pass holders.  Want to get a free July 2007 monthly

pass?  Here’s how:



1) Submit each original monthly ticket from August 2006 to May

2007.

2) Submit a copy of your current June 2007 pass (both front and

back).

3) Send in your entry by June 15, 2007.  For automatic renewal

passengers, application must be received prior to the 15th to avoid

being charged.



Mail to:



Loyalty Reward Program (LRP)-July 2007

Attn: Trisha M.

949 E. Channel Street

Stockton, CA 95202



For further details on the Loyalty Reward Program please visit our

website by clicking on the link below.



Have any questions or concerns? Call 1-800-411-7245 and ask for

TICKETING.





Click here for the Loyalty Rewards Program

http://cts.vresp.com/c/?AltamontCommuterExpr/6fbc43d07a/760c7ef1b0/aca1146b7a



**********************************************************************

You are receiving this ACE Insider Bulletin because you have entered

an e-mail address with ACE to subscribe.  If this e-mail was forwarded

to you and you wish to subscribe to the ACE Insider Bulletin, please

subscribe here or visit http://www.acerail.com/main/newsletters.htm.

If you wish to view the ACE privacy policy, please view here or visit

http://www.acerail.com/main/privacy_statement.htm.





______________________________________________________________________

If you no longer wish to receive these emails, please reply to this

message with "Unsubscribe" in the subject line or simply click on the

following link:

http://cts.vresp.com/u?6fbc43d07a/760c7ef1b0/202e46d



______________________________________________________________________

Click below to forward this email to a friend:

http://oi.verticalresponse.com/f2af/v4/send_to_friend.html?ch=6fbc43d07a&lid=256\

631&ldh=760c7ef1b0



______________________________________________________________________

This message was sent by Altamont Commuter Express using

VerticalResponse



Altamont Commuter Express

949 East Channel Street

Stockton, California  95202



Read the VerticalResponse marketing policy:

http://www.verticalresponse.com/content/pm_policy.html



[Non-text portions of this message have been removed]

Click here to view this newsletter in your browser

http://hosted.verticalresponse.com/208469/2a18cbe7df/256631/760c7ef1b0/





ACE Insider



June 7, 2007



**********************************************************************

ACE Photo Contest

**********************************************************************

Enter the Altamont Commuter Express photo contest for a chance at

stardom and valuable prizes!  Your winning photo may be ACE's new

signature image and people all over the world may see it on our

brochures, website, and presentations. Now is your chance to show off

both your photography skills and your love for trains.



ACE will accept photo entries in each of the following five

categories:

-Passengers

-Auto Traffic Congestion

-Night

-Scenery

-Creative



You could win a $300 gift card to Best Buy!  Many more prizes will be

awarded.



Deadline for submission is June 29, 2007.  For more information and to

submit your entry online, click below.





CLICK HERE!

http://cts.vresp.com/c/?AltamontCommuterExpr/2a18cbe7df/760c7ef1b0/ba3a24b6d6



**********************************************************************

WiFi Testers Needed!

**********************************************************************

ACE administrators are calling on riders to help test the wireless

internet onboard the train.  Are you interested in being included in

that team?



As many of you know, ACE recently began asking passengers to attempt

the WiFi service onboard the trains.  ACE personnel have been told by

the contractors that service should be functional at this time, but

that it needs to be tested for performance.  In order to test this new

service, ACE must call upon the riders for assistance, and if you are

interested, please observe the following:



-The testing team must be made up of passengers who normally ride ACE

#03 and ACE #06.



-Members of the team must provide daily email updates to ACE

administration for a specified length of time.



-You must be willing to accept phone calls from ACE administration,

who may occasionally call to review the service with you.



-Finally, all members of the testing team must be patient and

understand that we are still in a testing mode.



This team will be critical for the success of the WiFi service, please

respond ASAP.



Click here to come onboard!

http://cts.vresp.com/c/?AltamontCommuterExpr/2a18cbe7df/760c7ef1b0/051f74b514



**********************************************************************

ACE Security Reminders

**********************************************************************

Please be sure valuables are kept out of sight, alarms set, and

windows and doors secured.  Be sure vehicles aren’t left overnight or

over the weekend in any ACE parking lots.  ACE staff have reported

seeing numerous vehicles with windows slightly opened over the past

two weeks.



In addition to working closely with Lathrop Police, ACE staff member

Steve Walker met with the Manteca Bulletin the other day which is

going to run a short story on the recent break-ins.  A $500.00 reward

is also being offered through South County Crimestoppers for

information leading to the arrest and conviction of those responsible

for the burglaries.  They can be reached at 823-4636.



ACE values your business and is working internally and with its

partners in the law enforcement community to make its parking lots

more secure!



Please send me your Questions, Comments, Complaints, and Suggestions:





Steve Walker

ACE Systems/Facilities Security Coordinator

steve@...

(209) 944-6256











**********************************************************************

Special Event: Great America Train - TIME AND SPACE IS RUNNING OUT

**********************************************************************

The Altamont Commuter Express is pleased to announce the return of the

popular Great America special train event on Saturday, June 16.  For

the package price of $49 per person, you will receive:



- Train Fare from Stockton, Lathrop/Manteca, Tracy, Vasco Road,

Livermore, Pleasanton, or Fremont.

- Full park admission

- All-you-can-eat BBQ chicken buffet with side dishes (11:30 - 12:30)

- Unlimited soda and ice cream (10:30 - 1:00)



Tickets may be purchased:

- Online at www.acerail.com

- In person before the event at the Stockton Station: 949 East Channel

Street, Stockton



SPACE IS LIMITED!



For additional information on ticket sales, please contact Brian

Gaffud at (209) 944-6239 or briang@....



Click here to go directly to the ACE website

http://cts.vresp.com/c/?AltamontCommuterExpr/2a18cbe7df/760c7ef1b0/87d5b26652



**********************************************************************

New Project Updates Webpage Now Online!

**********************************************************************

A new page on the ACE website will feature updates on many of the

projects that you may have heard about lately. ACE administration

will attempt to add updates on a regular basis, so check back often!



Projects listed on the Updates and Projects page:

-On-Time Performance

-ACE Expansion Study

-ACE Corridor Analysis Study

-Cabral Station Neighborhood Revitalization Plan

-COMeT Ticketing System

-New Car Procurements

-Wireless Internet Onboard the ACE Trains



Please feel free to comment on the projects or updates by using the

feedback page on the website.



Click here for the Updates and Projects page

http://cts.vresp.com/c/?AltamontCommuterExpr/2a18cbe7df/760c7ef1b0/185776062a



**********************************************************************

Changes to Bus #3910 Schedule

**********************************************************************

Effective July 2, 2007 the following changes will be made to the Bus

#3910 schedule.  These changes are being made to accommodate service

to the Fremont Centerville Station.  This bus will no longer serve the

Fremont-Mission San Jose Park and Ride.



NEW SCHEDULE:



SAN JOSE 	 6:30 PM  Note 1



SANTA CLARA 	     6:40 PM      Note 1



GREAT AMERICA 	   6:55 PM    Note 1



FREMONT ACE STATION   7:20 PM       Note 2



PLEASANTON 	     7:50 PM



DUBLIN BART 	      8:05 PM



LIVERMORE 	      8:20 PM



VASCO RD 	       8:25 PM



TRACY 			  8:50 PM



LATHROP / MANTECA 9:10 PM



STOCKTON ACE 	   9:50 PM



(Note 1:  Bus will depart 10 minutes earlier than current schedule)



(Note 2:  Fremont Centerville ACE/Amtrak Station will be new stop in

Fremont)











**********************************************************************

Free July 2007 Pass!

**********************************************************************

Attention Monthly pass holders.  Want to get a free July 2007 monthly

pass?  Here’s how:



1) Submit each original monthly ticket from August 2006 to May

2007.

2) Submit a copy of your current June 2007 pass (both front and

back).

3) Send in your entry by June 15, 2007.  For automatic renewal

passengers, application must be received prior to the 15th to avoid

being charged.



Mail to:



Loyalty Reward Program (LRP)-July 2007

Attn: Trisha M.

949 E. Channel Street

Stockton, CA 95202



For further details on the Loyalty Reward Program please visit our

website by clicking on the link below.



Have any questions or concerns? Call 1-800-411-7245 and ask for

TICKETING.





Click here for the Loyalty Rewards Program

http://cts.vresp.com/c/?AltamontCommuterExpr/2a18cbe7df/760c7ef1b0/e82ac215c7



**********************************************************************

You are receiving this ACE Insider Bulletin because you have entered

an e-mail address with ACE to subscribe.  If this e-mail was forwarded

to you and you wish to subscribe to the ACE Insider Bulletin, please

subscribe here or visit http://www.acerail.com/main/newsletters.htm.

If you wish to view the ACE privacy policy, please view here or visit

http://www.acerail.com/main/privacy_statement.htm.





______________________________________________________________________

If you no longer wish to receive these emails, please reply to this

message with "Unsubscribe" in the subject line or simply click on the

following link:

http://cts.vresp.com/u?2a18cbe7df/760c7ef1b0/202e46d



______________________________________________________________________

Click below to forward this email to a friend:

http://oi.verticalresponse.com/f2af/v4/send_to_friend.html?ch=2a18cbe7df&lid=256\

631&ldh=760c7ef1b0



______________________________________________________________________

This message was sent by Altamont Commuter Express using

VerticalResponse



Altamont Commuter Express

949 East Channel Street

Stockton, California  95202



Read the VerticalResponse marketing policy:

http://www.verticalresponse.com/content/pm_policy.html



[Non-text portions of this message have been removed]

Click here to view this newsletter in your browser

http://hosted.verticalresponse.com/208469/87d1e74fbe/256631/760c7ef1b0/





ACE Insider



June 14, 2007



**********************************************************************

ACE Security Reminders

**********************************************************************

Please be sure valuables are kept out of sight, alarms set, and

windows and doors secured. Be sure vehicles aren’t left overnight or

over the weekend in any ACE parking lots. ACE Staff have been checking

the parking lots and have reported numerous vehicles with windows

slightly opened.



In addition to working closely with Lathrop Police, ACE Staff member

Steve Walker met with the Manteca Bulletin a couple of weeks ago.  A

short story was run on Monday June 11th, 2007 on the recent break-ins.

  Please click below to read the story. Mr. Walker also met with

Crimestoppers Tuesday morning to work with them on security and crime

issues.  He’ll be participating with their Board and working group to

create and develop ideas to enhance security at stations.  As a

reminder, a $500.00 reward is also being offered through South County

Crimestoppers for information leading to the arrest and conviction of

those responsible for the burglaries.  They can be reached at

823-4636.



ACE values your business and is working internally and with its

partners in the law enforcement community to make its parking lots

more secure!



Please send me your Questions, Comments, Complaints, and Suggestions:





Steve Walker

ACE Systems/Facilities Security Coordinator

steve@...

(209) 944-6256







Click here for the article

http://cts.vresp.com/c/?AltamontCommuterExpr/87d1e74fbe/760c7ef1b0/40b090538f



**********************************************************************

ACE Photo Contest

**********************************************************************

Enter the Altamont Commuter Express photo contest for a chance at

stardom and valuable prizes!  Your winning photo may be ACE's new

signature image and people all over the world may see it on our

brochures, website, and presentations. Now is your chance to show off

both your photography skills and your love for trains.



ACE will accept photo entries in each of the following five

categories:

-Passengers

-Auto Traffic Congestion

-Night

-Scenery

-Creative



You could win a $300 gift card to Best Buy!  Many more prizes will be

awarded.



Deadline for submission is June 29, 2007.  For more information and to

submit your entry online, click below.





CLICK HERE!

http://cts.vresp.com/c/?AltamontCommuterExpr/87d1e74fbe/760c7ef1b0/a9e344da56



**********************************************************************

LAST CHANCE: Great America Train

**********************************************************************

The Altamont Commuter Express is pleased to announce the return of the

popular Great America special train event on Saturday, June 16.  For

the package price of $49 per person, you will receive:



- Train Fare from Stockton, Lathrop/Manteca, Tracy, Vasco Road,

Livermore, Pleasanton, or Fremont.

- Full park admission

- All-you-can-eat BBQ chicken buffet with side dishes (11:30 - 12:30)

- Unlimited soda and ice cream (10:30 - 1:00)



Tickets may be purchased:

- Online at www.acerail.com

- In person before the event at the Stockton Station: 949 East Channel

Street, Stockton



SPACE IS LIMITED!



For additional information on ticket sales, please contact Brian

Gaffud at (209) 944-6239 or briang@....



Click here to go directly to the ACE website

http://cts.vresp.com/c/?AltamontCommuterExpr/87d1e74fbe/760c7ef1b0/9b110ac33f



**********************************************************************

Free July 2007 Pass!

**********************************************************************

Attention Monthly pass holders.  Want to get a free July 2007 monthly

pass?  Here’s how:



1) Submit each original monthly ticket from August 2006 to May

2007.

2) Submit a copy of your current June 2007 pass (both front and

back).

3) Send in your entry by June 15, 2007.  For automatic renewal

passengers, application must be received prior to the 15th to avoid

being charged.



Mail to:



Loyalty Reward Program (LRP)-July 2007

Attn: Trisha M.

949 E. Channel Street

Stockton, CA 95202



For further details on the Loyalty Reward Program please visit our

website by clicking on the link below.



Have any questions or concerns? Call 1-800-411-7245 and ask for

TICKETING.





Click here for the Loyalty Rewards Program

http://cts.vresp.com/c/?AltamontCommuterExpr/87d1e74fbe/760c7ef1b0/a15bc283c6



**********************************************************************

You are receiving this ACE Insider Bulletin because you have entered

an e-mail address with ACE to subscribe.  If this e-mail was forwarded

to you and you wish to subscribe to the ACE Insider Bulletin, please

subscribe here or visit http://www.acerail.com/main/newsletters.htm.

If you wish to view the ACE privacy policy, please view here or visit

http://www.acerail.com/main/privacy_statement.htm.





______________________________________________________________________

If you no longer wish to receive these emails, please reply to this

message with "Unsubscribe" in the subject line or simply click on the

following link:

http://cts.vresp.com/u?87d1e74fbe/760c7ef1b0/202e46d



______________________________________________________________________

Click below to forward this email to a friend:

http://oi.verticalresponse.com/f2af/v4/send_to_friend.html?ch=87d1e74fbe&lid=256\

631&ldh=760c7ef1b0



______________________________________________________________________

This message was sent by Altamont Commuter Express using

VerticalResponse



Altamont Commuter Express

949 East Channel Street

Stockton, California  95202



Read the VerticalResponse marketing policy:

http://www.verticalresponse.com/content/pm_policy.html



[Non-text portions of this message have been removed]

Click here to view this newsletter in your browser

http://hosted.verticalresponse.com/208469/c64595ec3b/256631/760c7ef1b0/





ACE Insider



June 21, 2007



**********************************************************************

8 Days Left - ACE Photo Contest

**********************************************************************

Enter the Altamont Commuter Express photo contest for a chance at

stardom and valuable prizes!  Your winning photo may be ACE's new

signature image and people all over the world may see it on our

brochures, website, and presentations. Now is your chance to show off

both your photography skills and your love for trains.



ACE will accept photo entries in each of the following five

categories:

-Passengers

-Auto Traffic Congestion

-Night

-Scenery

-Creative



You could win a $300 gift card to Best Buy!  Many more prizes will be

awarded.



Deadline for submission is June 29, 2007.  For more information and to

submit your entry online, click below.





CLICK HERE!

http://cts.vresp.com/c/?AltamontCommuterExpr/c64595ec3b/760c7ef1b0/16f8c7de87



**********************************************************************

School Groups to Great America

**********************************************************************

The Altamont Commuter Express will welcome two school groups onboard

the train on Friday, June 22.  The groups will be headed to Great

America and the breakdown is as follows:



Both groups will board the ACE train at the Lathrop/Manteca station on

ACE #05 at 6:58 AM.  One group will be located in car #1, and the

other group will be in the mid- and upper level of car #2.



On the return journey, one group will board ACE #06 from Great America

at 4:46 PM.  They will be located at car #1.  The other group will

board ACE #08 from Great America at 5:46 PM.  They will be located at

car #1.



Please extend common courtesy to these groups and thank you for your

support.









**********************************************************************

The Alameda County Fair, Parking

**********************************************************************

The Alameda County Fair is upon us and with it, fun and frenzy.  While

we encourage you to participate in the fair in Pleasanton, ACE is

fully aware of the parking challenges that may be presented at the

Pleasanton ACE Station.



The fair will be in full swing starting Friday, June 22, and

continuing on through July 8.  During that time, parking at the

Pleasanton ACE Station may be unusually challenging.  ACE

administration is currently involved in some negotiations which they

hope will alleviate some of the parking woes.  Please be patient as we

work to create some alternatives to the fairground parking lot

challenges.







**********************************************************************

You are receiving this ACE Insider Bulletin because you have entered

an e-mail address with ACE to subscribe.  If this e-mail was forwarded

to you and you wish to subscribe to the ACE Insider Bulletin, please

subscribe here or visit http://www.acerail.com/main/newsletters.htm.

If you wish to view the ACE privacy policy, please view here or visit

http://www.acerail.com/main/privacy_statement.htm.





______________________________________________________________________

If you no longer wish to receive these emails, please reply to this

message with "Unsubscribe" in the subject line or simply click on the

following link:

http://cts.vresp.com/u?c64595ec3b/760c7ef1b0/202e46d



______________________________________________________________________

Click below to forward this email to a friend:

http://oi.verticalresponse.com/f2af/v4/send_to_friend.html?ch=c64595ec3b&lid=256\

631&ldh=760c7ef1b0



______________________________________________________________________

This message was sent by Altamont Commuter Express using

VerticalResponse



Altamont Commuter Express

949 East Channel Street

Stockton, California  95202



Read the VerticalResponse marketing policy:

http://www.verticalresponse.com/content/pm_policy.html



[Non-text portions of this message have been removed]

Click here to view this newsletter in your browser

http://hosted.verticalresponse.com/208469/61c36fef50/256631/760c7ef1b0/





ACE Insider



June 28, 2007



**********************************************************************

Tomorrow is the Deadline - ACE Photo Contest

**********************************************************************

Enter the Altamont Commuter Express photo contest for a chance at

stardom and valuable prizes!  Your winning photo may be ACE's new

signature image and people all over the world may see it on our

brochures, website, and presentations. Now is your chance to show off

both your photography skills and your love for trains.



ACE will accept photo entries in each of the following five

categories:

-Passengers

-Auto Traffic Congestion

-Night

-Scenery

-Creative



You could win a $300 gift card to Best Buy!  Many more prizes will be

awarded.



Deadline for submission is June 29, 2007.  For more information and to

submit your entry online, click below.





CLICK HERE!

http://cts.vresp.com/c/?AltamontCommuterExpr/61c36fef50/760c7ef1b0/250b0362db



**********************************************************************

Overcrowding on June 26, 2007

**********************************************************************

To our valued riders on ACE Train #05 June 26, 2007, we apologize for

the crowded conditions on our ACE Train #05 this morning.  Plans were

in place to operate a 6 car train set to accommodate our school

groups, but mistakenly, a 5 car train set was dispatched.



We are sorry for the inconvenience you may have experienced.









**********************************************************************

ACE Security Reminders/Updates:

**********************************************************************

ACE continually works with the Office of Homeland Security to obtain

funding for security projects and Staff training.  In addition, ACE

Staff Steve Walker recently attended a Passenger Rail Security

Conference hosted by BNSF in Texas.  The goal of the Ft. Worth

conference was to bring as many passenger and freight rail partners

together to discuss safety and security issues and come up with

solutions that would benefit the rail industry as a whole.  Some of

the ideas generated will be implemented at ACE in the near future and

include working with our law enforcement partners to Safety and

Security drills.  Two drills will be held this year in September and

November testing system security and emergency response.  More details

to follow.



I want to thank all of those who contacted me regarding parking

citations that were received at Great America the week of June 11th.

I’ve forwarded all of the citation information to Santa Clara Police.

They’ve informed me that passengers will be notified when the

citations are reversed.  Santa Clara Police has also informed me full

parking enforcement will begin on July 1 at Great America.  Please do

not park in the marked areas between 11:00 PM and 6:00 AM daily.



As a reminder, please do not leave vehicles in ACE parking lots for

more that 48 hours.  If you need to park more than 48 hours, notify

ACE with a description of the vehicle.



I welcome your Questions, Comments, Complaints, and Suggestions!



Steve Walker

ACE Systems/Facilities Security Coordinator

steve@...

(209) 944-6256











**********************************************************************

The Alameda County Fair, Parking - UPDATE

**********************************************************************

The Alameda County Fair is upon us and with it, fun and frenzy.  While

we encourage you to participate in the fair in Pleasanton, ACE is

fully aware of the parking challenges that may be presented at the

Pleasanton ACE Station.



The fair will be in full swing starting Friday, June 22, and

continuing on through July 8.  During that time, parking at the

Pleasanton ACE Station may be unusually challenging.  ACE

administration is currently involved in some negotiations which they

hope will alleviate some of the parking woes.  Please be patient as we

work to create some alternatives to the fairground parking lot

challenges.



UPDATE - June 28, 2007 - ACE will be running a shuttle at the

Pleasanton Fair to help with overflow parking. If you find that

parking is a challenge during the fair, you may consider this as

another option until the end of the fair.  We are using bus #53

everyday.  The parking lot is located on Valley Road at gate #12.  We

will run a bus in the morning to the train at 6:35 and 7:40 AM.  In

the afternoon, the bus returns from the train at 4:40, 5:40, and 6:40

PM.  Any questions, please call customer service at 1-800-411-RAIL.











**********************************************************************

New ACE Timetable To Go Into Effect On July 2, 2007

**********************************************************************

A new timetable has been printed and will be available on July 2,

2007.



One change reflected in the new July 2, 2007 timetable will affect the

ACE/Amtrak Bus #3910.  The #3910 bus will no longer serve the Fremont

bus stop at Mission Boulevard and I-680.  It will instead be routed to

the ACE/Amtrak Fremont Centerville Depot where all ACE trains

currently stop.  The result, ACE will serve only one stop in Fremont

instead of two.



Secondly, to accomplish this change, the bus will be scheduled to

depart San Jose at 6:30 pm, and depart Santa Clara and Great America

stations 10 minutes earlier than the current times.  The bus will

depart the Fremont/Centerville train depot at 7:20 pm. All remaining

down line bus schedule times will remain in effect as before.



Timetables will be available on board trains and through ACE ticket

locations.









**********************************************************************

School Groups to Great America

**********************************************************************

The Altamont Commuter Express will welcome several school groups

onboard the train during the month of July.  The groups will be headed

to Great America and the breakdown is below.  These numbers have not

been finalized yet and are considered tentative.



Tuesday, July 3 = Tracy to Great America = 115 Students on ACE #5

Monday, July 9 = Pleasanton to Great America = 25 Students on ACE #5 &

ACE #8

Monday, July 16 = Pleasanton to Great America = 29 Students on ACE #5

& ACE #8

Tuesday, July 24 = Stockton to Great America = 20 Students on ACE #5

Wednesday, July 25 = Pleasanton to Great America = 18 Students on ACE

#5 & ACE #6



Please extend common courtesy to these groups and thank you for your

support.









**********************************************************************

Can You Hear Me Now?

**********************************************************************

Good news!  Brand new speaker systems will be installed at the

following ACE stations:



Stockton

Lathrop/Manteca

Tracy

Vasco Road

Livermore

Pleasanton



You will see installation during the month of July, and the project

should be complete by the end of July.



Thanks for your continued patience and support.







**********************************************************************

You are receiving this ACE Insider Bulletin because you have entered

an e-mail address with ACE to subscribe.  If this e-mail was forwarded

to you and you wish to subscribe to the ACE Insider Bulletin, please

subscribe here or visit http://www.acerail.com/main/newsletters.htm.

If you wish to view the ACE privacy policy, please view here or visit

http://www.acerail.com/main/privacy_statement.htm.





______________________________________________________________________

If you no longer wish to receive these emails, please reply to this

message with "Unsubscribe" in the subject line or simply click on the

following link:

http://cts.vresp.com/u?61c36fef50/760c7ef1b0/202e46d



______________________________________________________________________

Click below to forward this email to a friend:

http://oi.verticalresponse.com/f2af/v4/send_to_friend.html?ch=61c36fef50&lid=256\

631&ldh=760c7ef1b0



______________________________________________________________________

This message was sent by Altamont Commuter Express using

VerticalResponse



Altamont Commuter Express

949 East Channel Street

Stockton, California  95202



Read the VerticalResponse marketing policy:

http://www.verticalresponse.com/content/pm_policy.html



[Non-text portions of this message have been removed]

Click here to view this newsletter in your browser

http://hosted.verticalresponse.com/208469/14acf2e4f2/256631/760c7ef1b0/





ACE Insider



July 5, 2007



**********************************************************************

Results of ACE Photo Contest

**********************************************************************

Congratulations!  ACE Administration is pleased to announce the

winners of its first-ever photo contest.  Below, you will see the

winners of each prize in each of the five categories; join us in

congratulating these winners for their fantastic photos.



Thanks to everyone who participated in this contest, we are grateful

for your support and effort!  We received some fabulous photos, and it

was certainly difficult to choose the winners. The winners listed

below will be sent their prizes by mail at the address they submitted

their photos with.  Please accept these gifts as tokens of our sincere

gratitude for your participation in ACE’s contest.



GRAND PRIZE:  Paul Carr



Night Category: 1st Prize: Paul Jansson



Auto Congestion Category: 1st Prize: Leonard Powell



Passengers Category: 1st Prize: Robbie Sue Perkins

	     2nd Prize: Kathi Khoo

	     Honorary Mention Prize: Victor Solis



Scenery Category: 1st Prize: Paul Carr

	     2nd Prize: Marco Walther

	     Honorary Mention Prize: Bill Hough



Creative Category: 1st Prize: Genevieve Sadorra

	     2nd Prize: Jeffrey Weeks

	     Honorary Mention Prize: Paul Jansson





Click here for the winning photos!

http://cts.vresp.com/c/?AltamontCommuterExpr/14acf2e4f2/760c7ef1b0/ea186986b2



**********************************************************************

Locomotive Failure on July 3, 2007

**********************************************************************

On Tuesday morning July 3, 2007 the locomotive on ACE Train #01

experienced a mechanical failure in the Altamont Pass area when

amperage to the traction motors dropped.  This was a result of

possible circuit board failure affecting the on-board locomotive

computer system.  This dropped amperage would not provide enough power

for the single locomotive to haul 5 coaches over the grades on the

route ahead.



As a result, ACE trains #01 and #03 were coupled together and operated

as one train on ACE train #03’s schedule. The combined train arrived

in San Jose roughly 30 minutes late.



An additional locomotive was forwarded to San Jose for the return

evening commute enabling all trains (ACE #04, #06, and #08) to operate

as scheduled.



We would like to thank all riders for the patience on Tuesday. We

apologize for the inconvenience this event may have caused you.









**********************************************************************

The Alameda County Fair, Parking - UPDATE

**********************************************************************

The Alameda County Fair is upon us and with it, fun and frenzy.  While

we encourage you to participate in the fair in Pleasanton, ACE is

fully aware of the parking challenges that may be presented at the

Pleasanton ACE Station.



The fair will be in full swing starting Friday, June 22, and

continuing on through July 8.  During that time, parking at the

Pleasanton ACE Station may be unusually challenging.  ACE

administration is currently involved in some negotiations which they

hope will alleviate some of the parking woes.  Please be patient as we

work to create some alternatives to the fairground parking lot

challenges.



UPDATE - June 28, 2007 - ACE will be running a shuttle at the

Pleasanton Fair to help with overflow parking. If you find that

parking is a challenge during the fair, you may consider this as

another option until the end of the fair.  We are using bus #53

everyday.  The parking lot is located on Valley Road at gate #12.  We

will run a bus in the morning to the train at 6:35 and 7:40 AM.  In

the afternoon, the bus returns from the train at 4:40, 5:40, and 6:40

PM.  Any questions, please call customer service at 1-800-411-RAIL.











**********************************************************************

Parking at the Great America Station

**********************************************************************

A 200-space Park & Ride lot is available free-of-charge to patrons

using the Santa Clara/Great America Amtrak Station.  Located at the

south end of Stars and Stripes Drive, this Park & Ride lot allows

passengers to park overnight and on weekends for up to 72 hours.

On-street parking is still available along Stars and Stripes Drive

east of Centennial Boulevard from 6 am - 11 pm only; however, starting

July 1, 2007 overnight on-street parking is no longer permitted.  Cars

violating this policy are subject to fines by the City of Santa Clara.











**********************************************************************

New ACE Timetable Effective July 2, 2007 - Simple Changes

**********************************************************************

A new timetable has been printed and was available on July 2, 2007.



One change reflected in the new July 2, 2007 timetable will affect the

ACE/Amtrak Bus #3910.  The #3910 bus will no longer serve the Fremont

bus stop at Mission Boulevard and I-680.  It will instead be routed to

the ACE/Amtrak Fremont Centerville Depot where all ACE trains

currently stop.  The result, ACE will serve only one stop in Fremont

instead of two.



Secondly, to accomplish this change, the bus will be scheduled to

depart San Jose at 6:30 pm, and depart Santa Clara and Great America

stations 10 minutes earlier than the current times.  The bus will

depart the Fremont/Centerville train depot at 7:20 pm. All remaining

down line bus schedule times will remain in effect as before.



Timetables will be available on board trains and through ACE ticket

locations.









**********************************************************************

Loyalty Rewards Program

**********************************************************************

Attention monthly pass holders.  Want to get a free August 2007

monthly pass?  Here’s how!



1) Submit each original monthly ticket from Sept 2006 to June

2007.

2) Submit a copy of your current July 2007 pass (both front and

back).

3) Send in your entry by July 15, 2007.  For automatic renewal

passengers, application must be received prior to the 15th to avoid

being charged.



Mail to:



Loyalty Reward Program (LRP)-August 2007

Attn: Trisha M.

949 E. Channel Street

Stockton, CA 95202



For further details on the Loyalty Reward Program please visit our

website by clicking on the link below.



Have any questions or concerns? Call 1-800-411-7245 and ask for

ticketing.





Click here for additional information

http://cts.vresp.com/c/?AltamontCommuterExpr/14acf2e4f2/760c7ef1b0/cca3c82800



**********************************************************************

School Groups to Great America

**********************************************************************

The Altamont Commuter Express will welcome several school groups

onboard the train during the month of July.  The groups will be headed

to Great America and the breakdown is below.  These numbers have not

been finalized yet and are considered tentative.



Monday, July 9 = Pleasanton to Great America = 25 Students on ACE #5 &

ACE #8

Monday, July 16 = Pleasanton to Great America = 29 Students on ACE #5

& ACE #8

Tuesday, July 24 = Stockton to Great America = 20 Students on ACE #5

Wednesday, July 25 = Pleasanton to Great America = 18 Students on ACE

#5 & ACE #6



Please extend common courtesy to these groups and thank you for your

support.









**********************************************************************

New Speakers at ACE Stations!

**********************************************************************

Good news!  Brand new speaker systems have been installed at the

following ACE stations:



Stockton

Lathrop/Manteca

Tracy

Vasco Road

Livermore

Pleasanton



Far ahead of schedule, the installation took place near the end of

June and the first few days of July.  The project, slated to be

completed by the end of July, is now online and ready for use.



Thanks for your continued patience and support.







**********************************************************************

Passenger-Submitted Photo: From the ACE Window

**********************************************************************

Thanks, Noreen!  And thanks for riding ACE!



If you have a photo to share, send it to us!



Click here for the ACE website

http://cts.vresp.com/c/?AltamontCommuterExpr/14acf2e4f2/760c7ef1b0/d5f7187800



**********************************************************************

You are receiving this ACE Insider Bulletin because you have entered

an e-mail address with ACE to subscribe.  If this e-mail was forwarded

to you and you wish to subscribe to the ACE Insider Bulletin, please

subscribe here or visit http://www.acerail.com/main/newsletters.htm.

If you wish to view the ACE privacy policy, please view here or visit

http://www.acerail.com/main/privacy_statement.htm.





______________________________________________________________________

If you no longer wish to receive these emails, please reply to this

message with "Unsubscribe" in the subject line or simply click on the

following link:

http://cts.vresp.com/u?14acf2e4f2/760c7ef1b0/202e46d



______________________________________________________________________

Click below to forward this email to a friend:

http://oi.verticalresponse.com/f2af/v4/send_to_friend.html?ch=14acf2e4f2&lid=256\

631&ldh=760c7ef1b0



______________________________________________________________________

This message was sent by Altamont Commuter Express using

VerticalResponse



Altamont Commuter Express

949 East Channel Street

Stockton, California  95202



Read the VerticalResponse marketing policy:

http://www.verticalresponse.com/content/pm_policy.html



[Non-text portions of this message have been removed]

ACE Insider



July 19, 2007



**********************************************************************

New Employment Opportunities Available at ACE Headquarters

**********************************************************************

As ACE continues to grow, new positions are becoming available!  Are

you interested in being part of this progressive team? The following

positions are now open:



-Communications Assistant

-Operations Analyst

-Fiscal Services Assistant

-Operations Assistant

-Customer Service Assistant



If you or your friends are interested, please click on the link below

and find more information on our website.



Click here for the employment page at acerail.com

http://cts.vresp.com/c/?AltamontCommuterExpr/1d754a2c8b/760c7ef1b0/f6c5552fce



**********************************************************************

ACE Security Reminders and Updates

**********************************************************************

SAFETY DRILLS:



ACE continually works with the Office of Homeland Security to obtain

funding for security projects and Staff training.  Some of the Staff

training includes emergency drills.  ACE is hosting a drill in October

and participating in a statewide drill this November.  These exercises

test employees and response plans.  Based on the results,

modifications are made to enhance the effectiveness of plans and Staff

response.



CAMERA UPDATE:



A representative from Homeland Security is meeting with me on July

26th, 2007 to go over paperwork requesting funds for a new station

security camera system.  The goal of this meeting is to review

paperwork for grant requests prior to our deadline and to show the ACE

system to our partners at Homeland Security.



GREAT AMERICA PARKING CITATIONS:



I want to thank all of those who contacted me regarding parking

citations that were received at Great America the week of June 11th.

As I’d mentioned before, all of the citation information has been

forwarded to Santa Clara Police.  When a parking cite is dismissed,

Santa Clara PD does so by sending a request via fax directly to the

parking vendor.  It’s done automatically and no notice is sent to the

passengers.  Santa Clara PD keeps a copy of the dismissal in the event

the passenger goes to register their vehicle and the violation is

still listed.  To date they haven’t had this occur.



As a reminder, please do not leave vehicles in ACE parking lots for

more that 48 hours.  If you need to park more than 48 hours, notify

ACE with a description of the vehicle.



I welcome your Questions, Comments, Complaints, and Suggestions!



Steven S. Walker

Systems and Facilities Security Coordinator

209.944.6256 (Office)







**********************************************************************

Important Parking Announcements

**********************************************************************

For those ACE passengers who park at the Stockton, Lathrop/Manteca,

and Tracy stations, please review the following important

announcement.



The above listed ACE parking lots will be resealed and restiped and

passengers will not be able to leave their vehicles in the lots while

this is being done.  All vehicles left overnight during the dates

listed below will be towed at owners expense.



STOCKTON will start on 7/28/07 and will be complete on 7/30/07



MANTECA will start on 8/4/07 and will be complete on 8/6/07



TRACY will start on 8/11/07 and will be complete 8/13/07





Again, do not leave vehicles in these parking lots overnight for the

dates listed.  Thank you very much.







**********************************************************************

Important Update for Wheels Shuttle 54 to and from Bart

**********************************************************************

Effective 07/12/07, BART will be leaving the Pleasanton BART Station

about 2 minutes earlier than posted. The trains coming back at night

will be running 5-7 minutes late.



This is due to the fact that they will be running on single track from

Pleasanton to the new BART Station just past Pleasanton. We will do

everything possible to insure that everyone makes their connections.

According to BART, these new times will be on the new BART schedules

in January. This will be in effect until late 2009 until the new

station is complete.







Click here for the BART website

http://cts.vresp.com/c/?AltamontCommuterExpr/1d754a2c8b/760c7ef1b0/dcad7d3c93



**********************************************************************

Monthly Pass Holders Eligible for Free Month!

**********************************************************************

Attention Monthly pass holders. Want to get a free Sept 2007 monthly

pass?  Here’s how!



1) Submit each original monthly ticket from Oct 2006 to July

2007.

2) Submit a copy of your current Aug 2007 pass (both front and

back).

3) Send in your entry by Aug 15, 2007.  For automatic renewal

passengers, application must be received prior to the 15th to avoid

being charged.



Mail to:



Loyalty Reward Program (LRP)- Sept 2007

Attn: Trisha M.

949 E. Channel Street

Stockton, CA 95202



For further details on the Loyalty Reward Program please visit our

website below.



Have any questions or concerns? Call 1-800-411-7245 and ask for the

Ticketing department.





Click here for more information

http://cts.vresp.com/c/?AltamontCommuterExpr/1d754a2c8b/760c7ef1b0/69e7e94fd7



**********************************************************************

ACE Town Hall Meetings

**********************************************************************

Would you be interested in attending an open forum in the future?

Town Hall meetings are sometimes an excellent way for the community to

meet ACE administration and hear about the latest agency information.





If a Town Hall meeting is something that you could commit to

attending, we'd like to hear from you!



What day of the week would be best?

What times would be best?

What locations along the route would be beneficial?



Thank you in advance for your responses!



Click here to send us an email!

http://cts.vresp.com/c/?AltamontCommuterExpr/1d754a2c8b/760c7ef1b0/78f0909ef9



**********************************************************************

School Groups to Great America

**********************************************************************

The Altamont Commuter Express will welcome several school groups

onboard the train during the month of July. The groups will be headed

to Great America and the breakdown is below. These numbers have not

been finalized yet and are considered tentative.



Tuesday, July 24 = Stockton to Great America = 20 Students on ACE #5

Wednesday, July 25 = Pleasanton to Great America = 18 Students on ACE

#5 & ACE #6



Please extend common courtesy to these groups and thank you for your

support.









**********************************************************************

You are receiving this ACE Insider Bulletin because you have entered

an e-mail address with ACE to subscribe.  If this e-mail was forwarded

to you and you wish to subscribe to the ACE Insider Bulletin, please

subscribe here or visit http://www.acerail.com/main/newsletters.htm.

If you wish to view the ACE privacy policy, please view here or visit

http://www.acerail.com/main/privacy_statement.htm.





______________________________________________________________________

If you no longer wish to receive these emails, please reply to this

message with "Unsubscribe" in the subject line or simply click on the

following link:

http://cts.vresp.com/u?1d754a2c8b/760c7ef1b0/202e46d



______________________________________________________________________

Click below to forward this email to a friend:

http://oi.verticalresponse.com/f2af/v4/send_to_friend.html?ch=1d754a2c8b&lid=256\

631&ldh=760c7ef1b0



______________________________________________________________________

This message was sent by Altamont Commuter Express using

VerticalResponse



Altamont Commuter Express

949 East Channel Street

Stockton, California  95202



Read the VerticalResponse marketing policy:

http://www.verticalresponse.com/content/pm_policy.html



[Non-text portions of this message have been removed]

ACE Insider



August 2, 2007



**********************************************************************

ACE Security Reminders/Updates:

**********************************************************************

SAFETY DRILLS:



ACE continually works with the Office of Homeland Security to obtain

funding for security projects and staff training.  Some of the

training includes emergency drills.  ACE is hosting a drill in October

and participating in a statewide drill this November.  The October

drill will include several Alameda County agencies.  These exercises

test employees and response plans.  Based on the results,

modifications are made to enhance the effectiveness of plans and staff

response.  Updates will be provided at a later date.



SECURITY UPDATE:



A representative from the Transportation Security Administration

visited with staff on July 26th, 2007 to go over paperwork requesting

funds for security enhancements.  While visiting, the TSA

representative had an opportunity to stop at the Livermore station

prior to meeting at the Stockton station.  Several topics were

discussed including the need for new/upgraded security cameras.  ACE’s

grant application - as well as other available resources - for

security enhancements were also covered.  More details will follow.





As a reminder, please do not leave vehicles in ACE parking lots for

more that 48 hours.  If you need to park more than 48 hours, notify

ACE with a description of the vehicle.



As always, if you see something, say something.  Report all unattended

bags and/or suspicious behavior or persons to the train crew or

station agent.



Thanks for your Cooperation!



I welcome your Questions, Comments, Complaints, and Suggestions,



Steven S. Walker

Systems and Facilities Security Coordinator

San Joaquin Regional Rail Commission (ACE)

949 E. Channel St.

Stockton, CA  95202

209.944.6256 (Office)









**********************************************************************

Public Notice: VTA's DASH Service

**********************************************************************

Effective Monday, August 6, 2007



VTA personnel will begin operating the Downtown Area Shuttle (DASH),

with new vehicles and improved service frequency  throughout downtown

San Jose.



VTA's improved DASH service will operate every 8-10 minutes, between

6:15 am and 7:00 pm, on weekdays.



This service is funded by the San Jose Downtown Association, the City

of San Jose, a Transportation Fund for Clean Air grant from the Bay

Area Air Quality Management District and VTA.



For more information, check out VTA's website below...



Click here for the VTA website

http://cts.vresp.com/c/?AltamontCommuterExpr/fba698bbfc/760c7ef1b0/70470fa26e



**********************************************************************

Free September ACE Pass

**********************************************************************

Attention Monthly pass holders. Want to get a free Sept 2007 monthly

pass?  Here’s how!



1) Submit each original monthly ticket from Oct 2006 to July

2007.

2) Submit a copy of your current Aug 2007 pass (both front and

back).

3) Send in your entry by Aug 15, 2007.  For automatic renewal

passengers, application must be received prior to the 15th to avoid

being charged.



Mail to:



Loyalty Reward Program (LRP)- Sept 2007

Attn: Trisha M.

949 E. Channel Street

Stockton, CA 95202



For further details on the Loyalty Reward Program please visit our

website by clicking below.



Have any questions or concerns? Call 1-800-411-7245 and ask for the

ticketing department.





Click here for the ACE website

http://cts.vresp.com/c/?AltamontCommuterExpr/fba698bbfc/760c7ef1b0/753a503c02



**********************************************************************

Important Update for Wheels Shuttle 54 to and from Bart

**********************************************************************

Effective 07/12/07, BART will be leaving the Pleasanton BART Station

about 2 minutes earlier than posted. The trains coming back at night

will be running 5-7 minutes late.



This is due to the fact that they will be running on single track from

Pleasanton to the new BART Station just past Pleasanton. We will do

everything possible to insure that everyone makes their connections.

According to BART, these new times will be on the new BART schedules

in January. This will be in effect until late 2009 until the new

station is complete.







Click here for the BART website

http://cts.vresp.com/c/?AltamontCommuterExpr/fba698bbfc/760c7ef1b0/6e77b086b9



**********************************************************************

You are receiving this ACE Insider Bulletin because you have entered

an e-mail address with ACE to subscribe.  If this e-mail was forwarded

to you and you wish to subscribe to the ACE Insider Bulletin, please

subscribe here or visit http://www.acerail.com/main/newsletters.htm.

If you wish to view the ACE privacy policy, please view here or visit

http://www.acerail.com/main/privacy_statement.htm.





______________________________________________________________________

If you no longer wish to receive these emails, please reply to this

message with "Unsubscribe" in the subject line or simply click on the

following link:

http://cts.vresp.com/u?fba698bbfc/760c7ef1b0/202e46d



______________________________________________________________________

Click below to forward this email to a friend:

http://oi.verticalresponse.com/f2af/v4/send_to_friend.html?ch=fba698bbfc&lid=256\

631&ldh=760c7ef1b0



______________________________________________________________________

This message was sent by Altamont Commuter Express using

VerticalResponse



Altamont Commuter Express

949 East Channel Street

Stockton, California  95202



Read the VerticalResponse marketing policy:

http://www.verticalresponse.com/content/pm_policy.html



[Non-text portions of this message have been removed]

ACE Insider



August 9, 2007



**********************************************************************

http://cts.vresp.com/c/?AltamontCommuterExpr/641e1215cc/760c7ef1b0/2a119c8913



**********************************************************************

Free September ACE Pass

**********************************************************************

Attention Monthly pass holders. Want to get a free Sept 2007 monthly

pass?  Here’s how!



1) Submit each original monthly ticket from Oct 2006 to July

2007.

2) Submit a copy of your current Aug 2007 pass (both front and

back).

3) Send in your entry by Aug 15, 2007.  For automatic renewal

passengers, application must be received prior to the 15th to avoid

being charged.



Mail to:



Loyalty Reward Program (LRP)- Sept 2007

Attn: Trisha M.

949 E. Channel Street

Stockton, CA 95202



For further details on the Loyalty Reward Program please visit our

website by clicking below.



Have any questions or concerns? Call 1-800-411-7245 and ask for the

ticketing department.





Click here for the ACE website

http://cts.vresp.com/c/?AltamontCommuterExpr/641e1215cc/760c7ef1b0/d6f9d6eff7



**********************************************************************

http://cts.vresp.com/c/?AltamontCommuterExpr/641e1215cc/760c7ef1b0/1ea8401c86



**********************************************************************

Important Update for Wheels Shuttle 54 to and from Bart

**********************************************************************

Effective 07/12/07, BART will be leaving the Pleasanton BART Station

about 2 minutes earlier than posted. The trains coming back at night

will be running 5-7 minutes late.



This is due to the fact that they will be running on single track from

Pleasanton to the new BART Station just past Pleasanton. We will do

everything possible to insure that everyone makes their connections.

According to BART, these new times will be on the new BART schedules

in January. This will be in effect until late 2009 until the new

station is complete.







Click here for the BART website

http://cts.vresp.com/c/?AltamontCommuterExpr/641e1215cc/760c7ef1b0/ece5b5e329



**********************************************************************

ACE To Scottish Games

**********************************************************************

September 1 - See Banner Below - Tickets can be purchased the day of

departure.  Purchases will need to be cash only, exact change. We will

not be able to accommodate Credit Card or Debit Sales after we depart

Stockton.



But train tickets at the ACE website

http://cts.vresp.com/c/?AltamontCommuterExpr/641e1215cc/760c7ef1b0/27aa11e443



**********************************************************************

New Tracy ACE Station Vendor Coming Soon

**********************************************************************

Please join ACE administration as we welcome the new ticket vendor to

the Tracy station.  The new vendor will begin service in the beginning

of September, with coffee service to follow shortly thereafter.







**********************************************************************

You are receiving this ACE Insider Bulletin because you have entered

an e-mail address with ACE to subscribe.  If this e-mail was forwarded

to you and you wish to subscribe to the ACE Insider Bulletin, please

subscribe here or visit http://www.acerail.com/main/newsletters.htm.

If you wish to view the ACE privacy policy, please view here or visit

http://www.acerail.com/main/privacy_statement.htm.





______________________________________________________________________

If you no longer wish to receive these emails, please reply to this

message with "Unsubscribe" in the subject line or simply click on the

following link:

http://cts.vresp.com/u?641e1215cc/760c7ef1b0/202e46d



______________________________________________________________________

Click below to forward this email to a friend:

http://oi.verticalresponse.com/f2af/v4/send_to_friend.html?ch=641e1215cc&lid=256\

631&ldh=760c7ef1b0



______________________________________________________________________

This message was sent by Altamont Commuter Express using

VerticalResponse



Altamont Commuter Express

949 East Channel Street

Stockton, California  95202



Read the VerticalResponse marketing policy:

http://www.verticalresponse.com/content/pm_policy.html



[Non-text portions of this message have been removed]

ACE Insider



August 16, 2007



**********************************************************************

Safety and Security

**********************************************************************

In the coming weeks, ACE administration will offer extensive

information on how to stay safe and secure as an ACE passenger.  Not

only will we alert you to risks in such communication pieces as this

ACE Insider and the Keeping Track newsletter, but we will also debut a

new section of the ACE website dedicated solely to safety and security

in and around the train and the ACE stations.  Look for it soon; more

to come...



In the meantime, let's work together to avoid threats to the vehicles

in ACE parking lots - make sure your car doors and windows are secure.







**********************************************************************

  ACE Train to the Scottish Games

**********************************************************************

You don't have to be Scottish for family fun and entertainment

at the Scottish Gathering and Games! Ride ACE to the 142nd Scottish

Highland Gathering and Games - the largest in North America - at the

Alameda County Fairgrounds on Saturday, September 1.



ACE train tickets are $10 per person round-trip between Stockton,

Lathrop/Manteca, or Tracy, and Pleasanton.  Tickets for the Scottish

Games may be purchased at the Alameda Fairgrounds gate, across the

street from the ACE train platform.



Advance Sales Only.  Space is limited. Tickets are non-refundable.



Purchase your ACE ticket online at www.acerail.com or call

1-800-411-RAIL for more information.



Click here for more information

http://cts.vresp.com/c/?AltamontCommuterExpr/6ab62d2126/760c7ef1b0/9f9ec4fafe



**********************************************************************

ACE Passenger Appreciation Day!

**********************************************************************

Altamont Commuter Express presents the first in a series:



ACE Passenger Appreciation Day!



Tuesday, August 21, 2007



Great America Station



From 3:00 p.m. until the departure of ACE Train #08.







Refreshments!



Promotional Items!



Drawings for special prizes!









**********************************************************************

Track the Bay Area’s rail future at a public meeting on the Draft

Regional Rail Plan

**********************************************************************

After 18 months of analysis and stakeholder involvement, we are

unveiling a blueprint for expanding the region’s network of rail

lines. The Draft Regional Rail Plan will identify potential rail

passenger and rail freight improvements for the near-, intermediate-,

and long-term.



Come to one of a series public meetings (listed below) where you can:





* See and comment on what’s proposed to move people and freight

throughout the region in the coming 50 years



* Learn how the regional rail network would be enhanced with proposed

California high-speed rail investments (and view alternatives for

bringing high-speed rail into the Bay Area)



___

Meeting Schedule:

Each public workshop features two sessions. Session 1 is from 3 pm to

5 pm, while Session 2 is from 6 pm to 8 pm. The meeting format and

content for both sessions are the same. The only difference is that

one session is held during the day and the other in the evening.



Session 1: 3 pm to 5 pm

3:00-3:30 pm: Open House

3:30-5:00 pm: Presentation & Discussion



Session 2: 6 pm to 8 pm

6:00-6:30 pm: Open House

6:30-8:00 pm: Presentation & Discussion





* San Jose Workshop, 70 W. Hedding Street: August 16, 2007 (Transit

Connections: VTA Light Rail and Bus Lines 36, 62, 66, and 180)



* Suisun City Workshop, 701 Civic Center Blvd: August 20, 2007

(Transit Connections: Amtrak and Fairfield/Suisun Transit System Route

5)



* Livermore Workshop, 1188 S. Livermore Avenue: August 22, 2007

(Transit Connections: Wheels Bus Routes 11, 11L and 14)





Click here for more information

http://cts.vresp.com/c/?AltamontCommuterExpr/6ab62d2126/760c7ef1b0/96116b8524



**********************************************************************

Chat with the San Joaquin Regional Rail Commissioners Onboard the

Train!

**********************************************************************

ACE train passengers will have the opportunity to share with members

of the San Joaquin Regional Rail Commission Board of Directors on

August 24, 2007.  Several board members will be onboard the ACE train

for an exciting chance to share their visions for the future and to

solicit your feedback. Come - visit with your ACE governning board,

and share in this opportunity to discuss your commute! The board

members will be available to chat with you about such topics as

on-time performance, acquiring the ACE corridor, COMeT, etc.



WHEN: Friday, August 24

TRAIN: Onboard ACE # 4

CAR: Bike Car, Bottom Level

* Though you may join in on the conversation at any point along the

line, discussion sessions will primarily begin after the Great America

stop and the Vasco Road stop.



For more information, contact Thomas at thomas@....







**********************************************************************

Important Update for Wheels Shuttle 54 to and from Bart

**********************************************************************

Effective 07/12/07, BART will be leaving the Pleasanton BART Station

about 2 minutes earlier than posted. The trains coming back at night

will be running 5-7 minutes late.



This is due to the fact that they will be running on single track from

Pleasanton to the new BART Station just past Pleasanton. We will do

everything possible to insure that everyone makes their connections.

According to BART, these new times will be on the new BART schedules

in January. This will be in effect until late 2009 until the new

station is complete.







Click here for the BART website

http://cts.vresp.com/c/?AltamontCommuterExpr/6ab62d2126/760c7ef1b0/9b5c802f37



**********************************************************************

New Tracy ACE Station Vendor Coming Soon

**********************************************************************

Please join ACE administration as we welcome the new ticket vendor to

the Tracy station.  The new vendor will begin service in the beginning

of September, with coffee service to follow shortly thereafter.







**********************************************************************

You are receiving this ACE Insider Bulletin because you have entered

an e-mail address with ACE to subscribe.  If this e-mail was forwarded

to you and you wish to subscribe to the ACE Insider Bulletin, please

subscribe here or visit http://www.acerail.com/main/newsletters.htm.

If you wish to view the ACE privacy policy, please view here or visit

http://www.acerail.com/main/privacy_statement.htm.





______________________________________________________________________

If you no longer wish to receive these emails, please reply to this

message with "Unsubscribe" in the subject line or simply click on the

following link:

http://cts.vresp.com/u?6ab62d2126/760c7ef1b0/202e46d



______________________________________________________________________

Click below to forward this email to a friend:

http://oi.verticalresponse.com/f2af/v4/send_to_friend.html?ch=6ab62d2126&lid=256\

631&ldh=760c7ef1b0



______________________________________________________________________

This message was sent by Altamont Commuter Express using

VerticalResponse



Altamont Commuter Express

949 East Channel Street

Stockton, California  95202



Read the VerticalResponse marketing policy:

http://www.verticalresponse.com/content/pm_policy.html



[Non-text portions of this message have been removed]

ACE Insider



August 30, 2007



**********************************************************************

Take the Commute Challenge!

**********************************************************************

Do you have the toughest commute?  According to many reports, ACE

passengers have some of the most intense commutes in California.  Can

you prove these theories?  If you think you can, tell us about your

commute!



All you have to do is send us a detailed description of your one-way

daily commute; ACE administration will then pick a couple of the

toughest.  After you have submitted your journey to us, the panel will

consider such attributes as distance, time, and transfers and will

then personally experience your commute right along side you - video

camera in-hand!  We could even take your story right to the

legislators!



The task is simple, just use the following email to send the details

of your commute.  Don't forget to include your contact information

with your commute description; we will get in touch with you when we

decide to tag along!



Email: aceinsider@...



DEADLINE FOR SUBMISSION IS 5 pm SEPTEMBER 7







Click here to send an email

http://cts.vresp.com/c/?AltamontCommuterExpr/ffeda74591/760c7ef1b0/57ad199723



**********************************************************************

Holiday Approaching

**********************************************************************

In observance of the Labor Day holiday on Monday, September 3, the ACE

trains will not be in service and ACE headquarters will be closed.







**********************************************************************

Passenger Appreciation Days - Continued!

**********************************************************************

On Tuesday August 21st, numerous members of the San Joaquin Regional

Rail Commission Staff, along with 2 members of VTA staff, held an ACE

Passenger Appreciation event at the San Jose and Great America

stations.  Riders were provided a gift of appreciation, chilled water,

and a snack. A raffle was held among those passengers who stopped by

with the prize being October Monthly Tickets.



We will have two more ACE Passenger Appreciation Days in the near

future.  We will be at the Fremont Centerville Station on September

12, 2007. We will also be holding a three station Tri-Valley event at

Pleasanton, Livermore, and Vasco Road on September 19th, 2007.



We look forward to seeing you then!









**********************************************************************

FREE Monthly Pass!

**********************************************************************

Attention Monthly pass holders. Want to get a free October 2007

monthly pass?  Here’s how!



1) Submit each original monthly ticket from November 2006 to

August 2007.

2) Submit a copy of your current September 2007 pass (both front

and back).

3) Fill out a Loyalty Reward Application form and submit with

your tickets.  The LRP application form is available from our website.

  For your convenience, the link to the application form is provided

below.

4) Send in your entry by Sept 15, 2007.  For automatic renewal

passengers, application must be received prior to the 15th to avoid

being charged.



Mail to:



Loyalty Reward Program (LRP)- October 2007

949 E. Channel Street

Stockton, CA 95202



For further details on the Loyalty Reward Program please visit our

website at www.acerail.com



Have any questions or concerns? Call 1-800-411-7245 and ask for the

Ticketing department.





Link to Loyalty Reward Application form:

http://cts.vresp.com/c/?AltamontCommuterExpr/ffeda74591/760c7ef1b0/18e9673066



**********************************************************************

Wireless Internet Update

**********************************************************************

Last week our vendors were out to reprogram the onboard equipment in

preparation of four separate frequencies. This will allow each train

to have a separate signal.



Please try to access the system this week and let us know how it is

working. If you are asked for a User ID and Password please use:



User ID:       ace

Password:    user



Send any comments to wifi@...



Thank you for your continued patience.







**********************************************************************

You are receiving this ACE Insider Bulletin because you have entered

an e-mail address with ACE to subscribe.  If this e-mail was forwarded

to you and you wish to subscribe to the ACE Insider Bulletin, please

subscribe here or visit http://www.acerail.com/main/newsletters.htm.

If you wish to view the ACE privacy policy, please view here or visit

http://www.acerail.com/main/privacy_statement.htm.





______________________________________________________________________

If you no longer wish to receive these emails, please reply to this

message with "Unsubscribe" in the subject line or simply click on the

following link:

http://cts.vresp.com/u?ffeda74591/760c7ef1b0/202e46d



______________________________________________________________________

Click below to forward this email to a friend:

http://oi.verticalresponse.com/f2af/v4/send_to_friend.html?ch=ffeda74591&lid=256\

631&ldh=760c7ef1b0



______________________________________________________________________

This message was sent by Altamont Commuter Express using

VerticalResponse



Altamont Commuter Express

949 East Channel Street

Stockton, California  95202



Read the VerticalResponse marketing policy:

http://www.verticalresponse.com/content/pm_policy.html



[Non-text portions of this message have been removed]

ACE Insider



September 6, 2007



**********************************************************************

Take the Commute Challenge - DEADLINE IS TOMORROW!

**********************************************************************

Do you have the toughest commute?  According to many reports, ACE

passengers have some of the most intense commutes in California.  Can

you prove these theories?  If you think you can, tell us about your

commute!



All you have to do is send us a detailed description of your one-way

daily commute; ACE administration will then pick a couple of the

toughest.  After you have submitted your journey to us, the panel will

consider such attributes as distance, time, and transfers and will

then personally experience your commute right along side you - video

camera in-hand!  We could even take your story right to the

legislators!



The task is simple, just use the following email to send the details

of your commute.  Don't forget to include your contact information

with your commute description; we will get in touch with you when we

decide to tag along!



Email: aceinsider@...



DEADLINE FOR SUBMISSION IS 5 pm SEPTEMBER 7







Click here to send an email

http://cts.vresp.com/c/?AltamontCommuterExpr/880cef1add/760c7ef1b0/97d90664e8



**********************************************************************

Passenger Appreciation Days - Continued!

**********************************************************************

On Tuesday August 21st, numerous members of the San Joaquin Regional

Rail Commission Staff, along with 2 members of VTA staff, held an ACE

Passenger Appreciation event at the San Jose and Great America

stations.  Riders were provided a gift of appreciation, chilled water,

and a snack. A raffle was held among those passengers who stopped by

with the prize being October Monthly Tickets.



We will have two more ACE Passenger Appreciation Days in the near

future.  We will be at the Fremont Centerville Station on September

12, 2007. We will also be holding a three station Tri-Valley event at

Pleasanton, Livermore, and Vasco Road on September 19th, 2007.



We look forward to seeing you then!









**********************************************************************

Sign Up for ACE's Alert Systems

**********************************************************************

Up-to-the-minute alerts are available for passengers when train delays

are expected. Sign up for ACE's alert systems and be kept "in the

loop" when circumstances force inevitable delays. The Altamont

Commuter Express has two alert systems in place.



The ACE Email Alert will be sent via email when delays of 15 minutes

or longer are anticipated. The ACE Email Alert system will only work

on devices that will receive emails.



The ACE Call Alert will be dispatched via telephone when delays of 30

minutes or longer are anticipated. The ACE Call Alert system will be

initiated with the onset of a major event, such as derailments, major

weather disruptions, fires, and other delays.



The ACE Operations Center reminds passengers that these are estimated

delays only based on the current information available.



To sign up for one or both of these lists, please click on the link

below in order to be directed to the ACE Alerts sign-up page at the

ACE website. All information used to sign-up are treated

confidentially and will not be used for any other purpose than ACE

Alerts.







Click here to sign up

http://cts.vresp.com/c/?AltamontCommuterExpr/880cef1add/760c7ef1b0/1d6ebddf5c



**********************************************************************

FREE Monthly Pass!

**********************************************************************

Attention Monthly pass holders. Want to get a free October 2007

monthly pass?  Here’s how!



1) Submit each original monthly ticket from November 2006 to

August 2007.

2) Submit a copy of your current September 2007 pass (both front

and back).

3) Fill out a Loyalty Reward Application form and submit with

your tickets.  The LRP application form is available from our website.

  For your convenience, the link to the application form is provided

below.

4) Send in your entry by Sept 15, 2007.  For automatic renewal

passengers, application must be received prior to the 15th to avoid

being charged.



Mail to:



Loyalty Reward Program (LRP)- October 2007

949 E. Channel Street

Stockton, CA 95202



For further details on the Loyalty Reward Program please visit our

website at www.acerail.com



Have any questions or concerns? Call 1-800-411-7245 and ask for the

Ticketing department.





Link to Loyalty Reward Application form:

http://cts.vresp.com/c/?AltamontCommuterExpr/880cef1add/760c7ef1b0/ae4f63ee66



**********************************************************************

Wireless Internet Update

**********************************************************************

Last week our vendors were out to reprogram the onboard equipment in

preparation of four separate frequencies. This will allow each train

to have a separate signal.



Please try to access the system this week and let us know how it is

working. If you are asked for a User ID and Password please use:



User ID:       ace

Password:    user



Send any comments to wifi@...



Thank you for your continued patience.







**********************************************************************

You are receiving this ACE Insider Bulletin because you have entered

an e-mail address with ACE to subscribe.  If this e-mail was forwarded

to you and you wish to subscribe to the ACE Insider Bulletin, please

subscribe here or visit http://www.acerail.com/main/newsletters.htm.

If you wish to view the ACE privacy policy, please view here or visit

http://www.acerail.com/main/privacy_statement.htm.





______________________________________________________________________

If you no longer wish to receive these emails, please reply to this

message with "Unsubscribe" in the subject line or simply click on the

following link:

http://cts.vresp.com/u?880cef1add/760c7ef1b0/202e46d



______________________________________________________________________

Click below to forward this email to a friend:

http://oi.verticalresponse.com/f2af/v4/send_to_friend.html?ch=880cef1add&lid=256\

631&ldh=760c7ef1b0



______________________________________________________________________

This message was sent by Altamont Commuter Express using

VerticalResponse



Altamont Commuter Express

949 East Channel Street

Stockton, California  95202



Read the VerticalResponse marketing policy:

http://www.verticalresponse.com/content/pm_policy.html



[Non-text portions of this message have been removed]

ACE Insider



September 13, 2007



**********************************************************************

Passenger Appreciation Days - Continued!

**********************************************************************

On August 21 and September 12, numerous members of the San Joaquin

Regional Rail Commission Staff, along with members of VTA staff, held

ACE Passenger Appreciation events at the San Jose, Great America, and

Fremont stations.  Riders were provided a gift of appreciation,

chilled water, and a snack. A raffle was held among those passengers

who stopped by, the prize being October Monthly Tickets.



We will be holding a three-station Tri-Valley Passenger Appreciation

event at Pleasanton, Livermore, and Vasco Road on September 19th,

2007.



We look forward to seeing you then!









**********************************************************************

ACE to Solicit Feedback on Passenger Survey

**********************************************************************

We are grateful for your continued support of the Altamont Commuter

Express!  As we strive to make your commute experience a positive

alternative to driving, please take this opportunity to share with us

your interests for the future of the ACE service.  The time and effort

you spend offering your comments now will be critical for our work in

enhancing the service within the years to come.



Survey administrators will be onboard distributing and collecting the

surveys on the following dates and trains:



Tuesday, September 25: Surveys onboard ACE 02 & 06



Wednesday, September 26: Surveys onboard ACE 01, 05, 04, & 08



Thursday, September 27: Surveys onboard ACE 03 & 07





Thank you for your time spent on these surveys, we grately appreaciate

your thoughtful and sincere input!







**********************************************************************

Designated Parking at Stockton's Cabral Station

**********************************************************************

As the need for additional and more convenient parking has

intensified, ACE administration will be making a conserted effort over

the next few months to locate and create more spaces for the riders.

At this time, there is an immediate need for parking for the midday

train and elderly passengers.  As such, ACE personnel will be blocking

off specific spaces along the south entrance to the Cabral Station to

accomodate for these needs.  In consideration for your fellow patrons,

please do not park in these designated spaces before 8 am.



Thank you for your support.







**********************************************************************

http://cts.vresp.com/c/?AltamontCommuterExpr/4be77fc930/760c7ef1b0/e307ab1dce/ca\

t=34



**********************************************************************

ACE 01 Delays on Monday & Tuesday, September 10 & 11

**********************************************************************

On Monday morning, September 10, ACE Train 01 was blocked from

entering the Stockton Station by a Union Pacific freight train which

experienced mechanical difficulties while passing through downtown

Stockton.  The Union Pacific freight train came to a sudden stop,

blocking all major downtown street crossings and the BNSF mainline

which runs between Richmond and Bakersfield. Once the freight train

was able to move and clear our route, ACE 01 boarded passengers and

departed Stockton 48 minutes late.



Tuesday morning September 11, 2007, ACE Train 01 was again delayed en

route to San Jose.  The Union Pacific Railroad experienced a signal

failure between Tracy and Midway, delaying the train by 20 minutes.

The train was then further delayed between Newark and Great America

waiting for the northbound Amtrak “Capitol Corridor” train #524.



We wish to thank everyone affected for their patience during these

delays.





Click here to be directed to ACE's train status page

http://cts.vresp.com/c/?AltamontCommuterExpr/4be77fc930/760c7ef1b0/7ee00abf59



**********************************************************************

FREE Monthly Pass!

**********************************************************************

Attention Monthly pass holders. Want to get a free October 2007

monthly pass?  Here’s how!



1) Submit each original monthly ticket from November 2006 to

August 2007.

2) Submit a copy of your current September 2007 pass (both front

and back).

3) Fill out a Loyalty Reward Application form and submit with

your tickets.  The LRP application form is available from our website.

  For your convenience, the link to the application form is provided

below.

4) Send in your entry by Sept 15, 2007.  For automatic renewal

passengers, application must be received prior to the 15th to avoid

being charged.



Mail to:



Loyalty Reward Program (LRP)- October 2007

949 E. Channel Street

Stockton, CA 95202



For further details on the Loyalty Reward Program please visit our

website at www.acerail.com



Have any questions or concerns? Call 1-800-411-7245 and ask for the

Ticketing department.





Link to Loyalty Reward Application form:

http://cts.vresp.com/c/?AltamontCommuterExpr/4be77fc930/760c7ef1b0/e7a38f07da



**********************************************************************

You are receiving this ACE Insider Bulletin because you have entered

an e-mail address with ACE to subscribe.  If this e-mail was forwarded

to you and you wish to subscribe to the ACE Insider Bulletin, please

subscribe here or visit http://www.acerail.com/main/newsletters.htm.

If you wish to view the ACE privacy policy, please view here or visit

http://www.acerail.com/main/privacy_statement.htm.





______________________________________________________________________

If you no longer wish to receive these emails, please reply to this

message with "Unsubscribe" in the subject line or simply click on the

following link:

http://cts.vresp.com/u?4be77fc930/760c7ef1b0/202e46d



______________________________________________________________________

Click below to forward this email to a friend:

http://oi.verticalresponse.com/f2af/v4/send_to_friend.html?ch=4be77fc930&lid=256\

631&ldh=760c7ef1b0



______________________________________________________________________

This message was sent by Altamont Commuter Express using

VerticalResponse



Altamont Commuter Express

949 East Channel Street

Stockton, California  95202



Read the VerticalResponse marketing policy:

http://www.verticalresponse.com/content/pm_policy.html



[Non-text portions of this message have been removed]

ACE Insider



September 27, 2007



**********************************************************************

ACE to Solicit Feedback on Passenger Survey

**********************************************************************

We are grateful for your continued support of the Altamont Commuter

Express!  As we strive to make your commute experience a positive

alternative to driving, please take this opportunity to share with us

your interests for the future of the ACE service.  The time and effort

you spend offering your comments now will be critical for our work in

enhancing the service within the years to come.



Survey administrators will be onboard distributing and collecting the

surveys on the following dates and trains:



Tuesday, September 25: Surveys onboard ACE 02 & 06



Wednesday, September 26: Surveys onboard ACE 01, 05, 04, & 08



Thursday, September 27: Surveys onboard ACE 03 & 07





Thank you for your time spent on these surveys, we grately appreaciate

your thoughtful and sincere input!







**********************************************************************

http://cts.vresp.com/c/?AltamontCommuterExpr/e78c956560/760c7ef1b0/4de2d30ca5/ca\

t=34



**********************************************************************

Bike Locker Information

**********************************************************************

If you keep your bike locked up at the Lathrop/Manteca and Tracy

stations, this message is for you!



Locks on the bike lockers at the Lathrop/Manteca and Tracy stations

will be changed October 1st.



Please contact Julie at ACE headquarters to let her know if you are

still using your bike locker.  Julie can be reached at (209) 944-6232

or by email at julie@....  Thank you -









**********************************************************************

Searching for a Signal

**********************************************************************

About 18 months ago, the Altamont Commuter Express began investing in

a new and cutting edge technology designed to put high speed internet

on each of the ACE trains. Over these last 18 months CTS and Raysat –

the equipment and service providers – have learned a lot about what

does not work and, more importantly, what will work. After the most

recent round of testing, it has become increasingly clear that the

largest “hurdle” is the amount of bandwidth needed to make this work.





Fixing this problem is not as easy as it sounds.



There has been very limited bandwidth available on satellites with a

“look angle” appropriate for Northern California. Further, there has

been a huge increase in price for this already limited commodity. On

the trains, our consultants had to learn about the best way to channel

the WiFi signal throughout each car and keep the signal strong enough

for passenger usage.



There have been additional factors they have had to overcome, such as

the very high temperatures in the ceiling of each train. Those high

temperatures can affect and even damage the equipment the consultants

are using for this project.



WiFi A Challenge Across the Rails



The idea of having Internet access onboard many other California

trains have stalled.



Caltrain has announced that they have rejected several bids to build

out their WiFi service.  The agency could not afford one of the

bidder’s costs, which resulted in a necessary subsidy, and did not

want to deal with the other bidder’s complexity.



The Capitol Corridor has experienced similar disappointments in their

WiFi testing, stating that the initial bidders either pulled out or

offered impractical options.



As you can see, there are many factors and variables that make this

endeavor a challenging project, but one that we have worked hard to

make successful.



Not Giving Up



With all of this in mind here is what ACE and its vendors are planning

to do:



 Swap out the current antennas for the latest version. This

includes changing the internal modems but not the internal WiFi CPE.

 Change service providers. ACE’s new provider will be providing

service on a new satellite with an even better “look angle” and the

amount of bandwidth will be 6X downlink and 4X uplink speeds as the

previous provider. This additional bandwidth is significantly more

than what is actually required.

 Test this out on one train and then move to the three other

trains once this proves successful.



In addition to what we have planned for the next step, there may be

options that we have not considered yet.  It is entirely possible that

solutions to the WiFi woes are more achievable than anyone has

realized thus far.  We admit that we are not technology geniuses, but

we know that we have technology geniuses onboard the ACE trains who

may know how to rectify the challenges that we have faced with this

service.



Do you want to be part of the solution?  I, personally, welcome your

suggestions and ideas. If you believe that you may have a solution in

mind for the pioneering of this unique, one-of-a-kind feature for the

train, please contact me – if your plan works, I may just hire you to

finish the project!



Stacey



wifi@...









**********************************************************************

You are receiving this ACE Insider Bulletin because you have entered

an e-mail address with ACE to subscribe.  If this e-mail was forwarded

to you and you wish to subscribe to the ACE Insider Bulletin, please

subscribe here or visit http://www.acerail.com/main/newsletters.htm.

If you wish to view the ACE privacy policy, please view here or visit

http://www.acerail.com/main/privacy_statement.htm.





______________________________________________________________________

If you no longer wish to receive these emails, please reply to this

message with "Unsubscribe" in the subject line or simply click on the

following link:

http://cts.vresp.com/u?e78c956560/760c7ef1b0/202e46d



______________________________________________________________________

Click below to forward this email to a friend:

http://oi.verticalresponse.com/f2af/v4/send_to_friend.html?ch=e78c956560&lid=256\

631&ldh=760c7ef1b0



______________________________________________________________________

This message was sent by Altamont Commuter Express using

VerticalResponse



Altamont Commuter Express

949 East Channel Street

Stockton, California  95202



Read the VerticalResponse marketing policy:

http://www.verticalresponse.com/content/pm_policy.html



[Non-text portions of this message have been removed]

ACE Insider



October 4, 2007



**********************************************************************

The Wide-Reaching Effect of Fraudulent ACE Tickets

**********************************************************************

Passenger Service Representatives (PSR) are fare inspectors which ACE

has charged with the responsibility of ensuring the safety of the

passengers, in addition to making sure that each passenger has a valid

ticket while onboard the train.  Since ACE is a barrier-free public

transportation service, the Ticketing Department relies on the fare

inspectors to guarantee proper “fare-box” recovery.



Recently, ACE fare inspectors confiscated nearly 100 fraudulently-used

tickets within just two days.  Fraudulent tickets, for example, are

20-trip tickets validated more than 20 times or round-trip tickets

with six stamps.  ACE administration has received several messages

from honest passengers who alert staff to riders who teach others how

to cheat the ticketing system.



During the next few months, passengers will see an increase in careful

scrutiny by the PSR’s for adherence to the ticketing policies. At the

same time, ACE staff will be monitoring the fare-box recovery for

trends based on ridership numbers versus revenue; as of late, though

ridership numbers continue to climb, fare-box recovery has been

declining.



In January, the San Joaquin Regional Rail Commission will re-evaluate

an increase in ACE fares.  If, based upon the progress of fare

recovery, the Board determines that an increase is warranted, ACE will

implement a fare increase.  The impact of fraudulent tickets and

passengers abusing the honor-based ticketing system may be affected by

everyone.









**********************************************************************

Vasco Station Parking Lot

**********************************************************************

Attention all Vasco station passengers!  The City of Livermore has

made great progress in the planning and construction of the new

parking lot at the Vasco Road station. City officials estimate that

the new parking lot will be completed and ready for your vehicles by

the end of October.



Thanks for your patience during this expansion.







**********************************************************************

Searching for a Signal

**********************************************************************

About 18 months ago, the Altamont Commuter Express began investing in

a new and cutting edge technology designed to put high speed internet

on each of the ACE trains. Over these last 18 months CTS and Raysat –

the equipment and service providers – have learned a lot about what

does not work and, more importantly, what will work. After the most

recent round of testing, it has become increasingly clear that the

largest “hurdle” is the amount of bandwidth needed to make this work.





Fixing this problem is not as easy as it sounds.



There has been very limited bandwidth available on satellites with a

“look angle” appropriate for Northern California. Further, there has

been a huge increase in price for this already limited commodity. On

the trains, our consultants had to learn about the best way to channel

the WiFi signal throughout each car and keep the signal strong enough

for passenger usage.



There have been additional factors they have had to overcome, such as

the very high temperatures in the ceiling of each train. Those high

temperatures can affect and even damage the equipment the consultants

are using for this project.



WiFi A Challenge Across the Rails



The idea of having Internet access onboard many other California

trains have stalled.



Caltrain has announced that they have rejected several bids to build

out their WiFi service.  The agency could not afford one of the

bidder’s costs, which resulted in a necessary subsidy, and did not

want to deal with the other bidder’s complexity.



The Capitol Corridor has experienced similar disappointments in their

WiFi testing, stating that the initial bidders either pulled out or

offered impractical options.



As you can see, there are many factors and variables that make this

endeavor a challenging project, but one that we have worked hard to

make successful.



Not Giving Up



With all of this in mind here is what ACE and its vendors are planning

to do:



 Swap out the current antennas for the latest version. This

includes changing the internal modems but not the internal WiFi CPE.

 Change service providers. ACE’s new provider will be providing

service on a new satellite with an even better “look angle” and the

amount of bandwidth will be 6X downlink and 4X uplink speeds as the

previous provider. This additional bandwidth is significantly more

than what is actually required.

 Test this out on one train and then move to the three other

trains once this proves successful.



In addition to what we have planned for the next step, there may be

options that we have not considered yet.  It is entirely possible that

solutions to the WiFi woes are more achievable than anyone has

realized thus far.  We admit that we are not technology geniuses, but

we know that we have technology geniuses onboard the ACE trains who

may know how to rectify the challenges that we have faced with this

service.



Do you want to be part of the solution?  I, personally, welcome your

suggestions and ideas. If you believe that you may have a solution in

mind for the pioneering of this unique, one-of-a-kind feature for the

train, please contact me – if your plan works, I may just hire you to

finish the project!



Stacey



wifi@...









**********************************************************************

You are receiving this ACE Insider Bulletin because you have entered

an e-mail address with ACE to subscribe.  If this e-mail was forwarded

to you and you wish to subscribe to the ACE Insider Bulletin, please

subscribe here or visit http://www.acerail.com/main/newsletters.htm.

If you wish to view the ACE privacy policy, please view here or visit

http://www.acerail.com/main/privacy_statement.htm.





______________________________________________________________________

If you no longer wish to receive these emails, please reply to this

message with "Unsubscribe" in the subject line or simply click on the

following link:

http://cts.vresp.com/u?53c087ba4b/760c7ef1b0/202e46d



______________________________________________________________________

Click below to forward this email to a friend:

http://oi.verticalresponse.com/f2af/v4/send_to_friend.html?ch=53c087ba4b&lid=256\

631&ldh=760c7ef1b0



______________________________________________________________________

This message was sent by Altamont Commuter Express using

VerticalResponse



Altamont Commuter Express

949 East Channel Street

Stockton, California  95202



Read the VerticalResponse marketing policy:

http://www.verticalresponse.com/content/pm_policy.html



[Non-text portions of this message have been removed]

ACE Insider



October 11, 2007



**********************************************************************

Vasco Station Parking Lot

**********************************************************************

Attention all Vasco station passengers!  The City of Livermore has

made great progress in the planning and construction of the new

parking lot at the Vasco Road station. City officials estimate that

the new parking lot will be completed and ready for your vehicles by

the end of October.



Thanks for your patience during this expansion.







**********************************************************************

Tree Cutting at San Joaquin Stations

**********************************************************************

Please be advised:



In order to allow for enhanced and clear visibility for the security

cameras, the trees at the following parking lots will be trimmed over

the next few weekends. To accomodate, vehicles must be removed from

the parking lots during the specified weekends; any remaining vehicles

in these lots may be towed at owners expense.



Stockton Parking Lots: The weekend of October 13



Lathrop/Manteca: The weekend of October 20



Tracy: The weekend of October 27







**********************************************************************

Parking Enforcement at Livermore Garage

**********************************************************************

The City of Livermore has asked ACE to remind passengers about the

following parking issues.  Passengers may park their vehicle on level

THREE only; additionally, overnight parking is not allowed at the

garage.  Signs are posted, and the City will now begin enforcing these

regulations.  Anyone not adhering to these regulations may be cited by

the City of Livermore, and vehicles left may be towed at the owners

expense.



Please contact the City of Livermore for questions or concerns.







**********************************************************************

Great America Parking

**********************************************************************

The City of Santa Clara has put up new signs on the street at Great

America. They will now allow parking again. The only exception is

12:01 AM Wednesday until 07:00 AM Wednesday morning. You will be

ticketed if you park on this day and time.











**********************************************************************

Change Your Clocks...But Not Yet

**********************************************************************

Daylight Savings Time ends on November 4th this year.







**********************************************************************

Free Monthly Pass!

**********************************************************************

Attention Monthly pass holders. Want to get a free November 2007

monthly pass? Here’s how!



1) Submit each original monthly ticket from December 2006 to September

2007.

2) Submit a copy of your current October 2007 pass (both front and

back).

3) Fill out a Loyalty Reward Application form and submit with your

tickets. The LRP application form is available from our website. For

your convenience, the link to the application form is provided below.

4) Send in your entry by October 15, 2007. For automatic renewal

passengers, application must be received prior to the 15th to avoid

being charged.



Mail to:



Loyalty Reward Program (LRP)- November 2007

949 E. Channel Street

Stockton, CA 95202



For further details on the Loyalty Reward Program please visit our

website at www.acerail.com



Have any questions or concerns? Call 1-800-411-7245 and ask for the

Ticketing department.









Click here for more information

http://cts.vresp.com/c/?AltamontCommuterExpr/8412f544ff/760c7ef1b0/8135fed6e3



**********************************************************************

Searching for a Signal

**********************************************************************

About 18 months ago, the Altamont Commuter Express began investing in

a new and cutting edge technology designed to put high speed internet

on each of the ACE trains. Over these last 18 months CTS and Raysat –

the equipment and service providers – have learned a lot about what

does not work and, more importantly, what will work. After the most

recent round of testing, it has become increasingly clear that the

largest “hurdle” is the amount of bandwidth needed to make this work.





Fixing this problem is not as easy as it sounds.



There has been very limited bandwidth available on satellites with a

“look angle” appropriate for Northern California. Further, there has

been a huge increase in price for this already limited commodity. On

the trains, our consultants had to learn about the best way to channel

the WiFi signal throughout each car and keep the signal strong enough

for passenger usage.



There have been additional factors they have had to overcome, such as

the very high temperatures in the ceiling of each train. Those high

temperatures can affect and even damage the equipment the consultants

are using for this project.



WiFi A Challenge Across the Rails



The idea of having Internet access onboard many other California

trains have stalled.



Caltrain has announced that they have rejected several bids to build

out their WiFi service.  The agency could not afford one of the

bidder’s costs, which resulted in a necessary subsidy, and did not

want to deal with the other bidder’s complexity.



The Capitol Corridor has experienced similar disappointments in their

WiFi testing, stating that the initial bidders either pulled out or

offered impractical options.



As you can see, there are many factors and variables that make this

endeavor a challenging project, but one that we have worked hard to

make successful.



Not Giving Up



With all of this in mind here is what ACE and its vendors are planning

to do:



 Swap out the current antennas for the latest version. This

includes changing the internal modems but not the internal WiFi CPE.

 Change service providers. ACE’s new provider will be providing

service on a new satellite with an even better “look angle” and the

amount of bandwidth will be 6X downlink and 4X uplink speeds as the

previous provider. This additional bandwidth is significantly more

than what is actually required.

 Test this out on one train and then move to the three other

trains once this proves successful.



In addition to what we have planned for the next step, there may be

options that we have not considered yet.  It is entirely possible that

solutions to the WiFi woes are more achievable than anyone has

realized thus far.  We admit that we are not technology geniuses, but

we know that we have technology geniuses onboard the ACE trains who

may know how to rectify the challenges that we have faced with this

service.



Do you want to be part of the solution?  I, personally, welcome your

suggestions and ideas. If you believe that you may have a solution in

mind for the pioneering of this unique, one-of-a-kind feature for the

train, please contact me – if your plan works, I may just hire you to

finish the project!



Stacey



wifi@...









**********************************************************************

You are receiving this ACE Insider Bulletin because you have entered

an e-mail address with ACE to subscribe.  If this e-mail was forwarded

to you and you wish to subscribe to the ACE Insider Bulletin, please

subscribe here or visit http://www.acerail.com/main/newsletters.htm.

If you wish to view the ACE privacy policy, please view here or visit

http://www.acerail.com/main/privacy_statement.htm.





______________________________________________________________________

If you no longer wish to receive these emails, please reply to this

message with "Unsubscribe" in the subject line or simply click on the

following link:

http://cts.vresp.com/u?8412f544ff/760c7ef1b0/202e46d



______________________________________________________________________

Click below to forward this email to a friend:

http://oi.verticalresponse.com/f2af/v4/send_to_friend.html?ch=8412f544ff&lid=256\

631&ldh=760c7ef1b0



______________________________________________________________________

This message was sent by Altamont Commuter Express using

VerticalResponse



Altamont Commuter Express

949 East Channel Street

Stockton, California  95202



Read the VerticalResponse marketing policy:

http://www.verticalresponse.com/content/pm_policy.html



[Non-text portions of this message have been removed]

ACE Insider



October 18, 2007



**********************************************************************

Tree Cutting at San Joaquin Stations

**********************************************************************

Please be advised:



In order to allow for enhanced and clear visibility for the security

cameras, the trees at the following parking lots will be trimmed over

the next few weekends. To accomodate, vehicles must be removed from

the parking lots during the specified weekends; any remaining vehicles

in these lots may be towed at owners expense.



Stockton Parking Lots: The weekend of October 13



Lathrop/Manteca: The weekend of October 20



Tracy: The weekend of October 27







**********************************************************************

Parking Enforcement at Livermore Garage - UPDATE

**********************************************************************

The City of Livermore has asked ACE to remind passengers about the

following parking issues.  Passengers may now park their vehicle on

levels TWO AND THREE only; additionally, overnight parking is not

allowed at the garage. Signs are posted, and the City will now begin

enforcing these regulations.  Anyone not adhering to these regulations

may be cited by the City of Livermore, and vehicles left may be towed

at the owners expense.



Please contact the City of Livermore for questions or concerns.







**********************************************************************

Great America Parking

**********************************************************************

The City of Santa Clara has put up new signs on the street at Great

America. They will now allow parking again. The only exception is

12:01 AM Wednesday until 07:00 AM Wednesday morning. You will be

ticketed if you park on this day and time.











**********************************************************************

Change Your Clocks...But Not Yet

**********************************************************************

Daylight Savings Time ends on November 4th this year.







**********************************************************************

Discount Sales Promotion Expires October 31, 2007

**********************************************************************

The limited sales promotion which featured a fifty percent discount

letter to new riders who apply for the "Test Drive" voucher will end

on October 31, 2007.  Future changes to this Test Drive program will

allow for deeper partnerships with employers by offering one free

round-trip "discovery" tickets to employees.  This change will be

phased in after the first of the year.



Fifty percent discount letters that have been issued on or before the

October 31, 2007 end date will be honored for redemption until

February 15, 2008.









**********************************************************************

Attention Bike Locker Patrons

**********************************************************************

All passengers who have used, or have shown interest in obtaining, a

bike locker was recently sent a new bike locker registration form.  As

a reminder, these registration forms must be completed and received by

Susan Payan by October 29th.



For questions or comments, please contact Susan at susanp@...

or (209) 944-6277.





Click here to send an email to Susan

http://cts.vresp.com/c/?AltamontCommuterExpr/2b4fa19efc/760c7ef1b0/559c7e2eaa



**********************************************************************

ACE Maintenance Facility Initial Study

**********************************************************************

Gregg Baxter, Director of Operations for the ACE service, is

interested in your feedback on the Initial Study for the ACE

Maintenance Facility project.  This study, which outlines the project

objectives and goals, is now available on the ACE website for public

review.  Please take a moment and review the document; we welcome your

feedback.



This new maintenance facility will be a great asset to the agency and

will provide a more efficient operation of equipment upkeep and

movement.



Click here for the study on the ACE website

http://cts.vresp.com/c/?AltamontCommuterExpr/2b4fa19efc/760c7ef1b0/0e56629ffb



**********************************************************************

Pleasanton Passengers - New Shuttle Updates

**********************************************************************

Tests are currently underway to determine the feasibility of bringing

Wheels shuttles 53 and 54, and the County Connection shuttle right up

to the train platform. The operators of these buses will inform ACE

operations soon as to whether or not this enhanced service will be

available.  Stay tuned for more information -







**********************************************************************

Free Monthly Pass!

**********************************************************************

Attention Monthly pass holders. Want to get a free December 2007

monthly pass? Here’s how!



1) Submit each original monthly ticket from January 2006 to October

2007.

2) Submit a copy of your November 2007 pass (both front and back).

3) Fill out a Loyalty Reward Application form and submit with your

tickets. The LRP application form is available from our website. For

your convenience, the link to the application form is provided below.

4) Send in your entry by November 15, 2007. For automatic renewal

passengers, application must be received prior to the 15th to avoid

being charged.



Mail to:



Loyalty Reward Program (LRP)- December 2007

949 E. Channel Street

Stockton, CA 95202



For further details on the Loyalty Reward Program please visit our

website at www.acerail.com



Have any questions or concerns? Call 1-800-411-7245 and ask for the

Ticketing department.









Click here for more information

http://cts.vresp.com/c/?AltamontCommuterExpr/2b4fa19efc/760c7ef1b0/5e1f9879bf



**********************************************************************

Searching for a Signal

**********************************************************************

About 18 months ago, the Altamont Commuter Express began investing in

a new and cutting edge technology designed to put high speed internet

on each of the ACE trains. Over these last 18 months CTS and Raysat –

the equipment and service providers – have learned a lot about what

does not work and, more importantly, what will work. After the most

recent round of testing, it has become increasingly clear that the

largest “hurdle” is the amount of bandwidth needed to make this work.





Fixing this problem is not as easy as it sounds.



There has been very limited bandwidth available on satellites with a

“look angle” appropriate for Northern California. Further, there has

been a huge increase in price for this already limited commodity. On

the trains, our consultants had to learn about the best way to channel

the WiFi signal throughout each car and keep the signal strong enough

for passenger usage.



There have been additional factors they have had to overcome, such as

the very high temperatures in the ceiling of each train. Those high

temperatures can affect and even damage the equipment the consultants

are using for this project.



WiFi A Challenge Across the Rails



The idea of having Internet access onboard many other California

trains have stalled.



Caltrain has announced that they have rejected several bids to build

out their WiFi service.  The agency could not afford one of the

bidder’s costs, which resulted in a necessary subsidy, and did not

want to deal with the other bidder’s complexity.



The Capitol Corridor has experienced similar disappointments in their

WiFi testing, stating that the initial bidders either pulled out or

offered impractical options.



As you can see, there are many factors and variables that make this

endeavor a challenging project, but one that we have worked hard to

make successful.



Not Giving Up



With all of this in mind here is what ACE and its vendors are planning

to do:



 Swap out the current antennas for the latest version. This

includes changing the internal modems but not the internal WiFi CPE.

 Change service providers. ACE’s new provider will be providing

service on a new satellite with an even better “look angle” and the

amount of bandwidth will be 6X downlink and 4X uplink speeds as the

previous provider. This additional bandwidth is significantly more

than what is actually required.

 Test this out on one train and then move to the three other

trains once this proves successful.



In addition to what we have planned for the next step, there may be

options that we have not considered yet.  It is entirely possible that

solutions to the WiFi woes are more achievable than anyone has

realized thus far.  We admit that we are not technology geniuses, but

we know that we have technology geniuses onboard the ACE trains who

may know how to rectify the challenges that we have faced with this

service.



Do you want to be part of the solution?  I, personally, welcome your

suggestions and ideas. If you believe that you may have a solution in

mind for the pioneering of this unique, one-of-a-kind feature for the

train, please contact me – if your plan works, I may just hire you to

finish the project!



Stacey



wifi@...









**********************************************************************

You are receiving this ACE Insider Bulletin because you have entered

an e-mail address with ACE to subscribe.  If this e-mail was forwarded

to you and you wish to subscribe to the ACE Insider Bulletin, please

subscribe here or visit http://www.acerail.com/main/newsletters.htm.

If you wish to view the ACE privacy policy, please view here or visit

http://www.acerail.com/main/privacy_statement.htm.





______________________________________________________________________

If you no longer wish to receive these emails, please reply to this

message with "Unsubscribe" in the subject line or simply click on the

following link:

http://cts.vresp.com/u?2b4fa19efc/760c7ef1b0/202e46d



______________________________________________________________________

Click below to forward this email to a friend:

http://oi.verticalresponse.com/f2af/v4/send_to_friend.html?ch=2b4fa19efc&lid=256\

631&ldh=760c7ef1b0



______________________________________________________________________

This message was sent by Altamont Commuter Express using

VerticalResponse



Altamont Commuter Express

949 East Channel Street

Stockton, California  95202



Read the VerticalResponse marketing policy:

http://www.verticalresponse.com/content/pm_policy.html



[Non-text portions of this message have been removed]