whats the point of switching everything you have away from at&t?

example: customer gets pissed off at wireless service. so they cancel
wireless, local, long distance, small business, dsl, everything.

its ridiculous! its not like the profit from these individual facets
of att all go to the same place. i think the general public is just a
bunch of dummies. if wireless is giving you trouble, switch your
wireless, thats it. if its not broken , dont fix it. its not like
you're punishing att by switching away your unrelated services, since
there will be three more people who join right after you switch,
because for every one person who has a problem, theres 100 who have
had trouble-free service and no complaints, regardles if you and
becky sue from work and your neighbor billy bob all have bad service.

working for att for a few years, i know what problems this company
has. att is just not a company that holds your hand as much as others
do. thats why we're cheaper. you get what you pay for, and if you
educate yourself and not act irrationally, your troubles will get
resolved. its always the women who get too emotional and blow shit
out of proportion, always calling in and screaming about some
insignificant problem with their phone. thats because they're too
emotional of creatures, and cant just use reason to solve their
problems.

do any of you honestly think that yelling and asking for managers
helps? if you yell, you will hold. a long, long time. if you want
a manager, you will reach someone with no more skill than the person
who you first talked to, they just might kiss your ass a little so
you will eventually calm down and listen to them tell you the exact
same thing you just heard , just rephrased and with an optimistic
outlook. if you want to resolve your problems, just dont get all
whiny on the phone. dont complain about the prompts since the person
you talk to has no control over the prompt system. for god's sakes
just tell us the problem, not the entire history of your bad
experience, because only your most recent complaints will even be
looked at anyways. dont yell, scream, etc. cause you get what you
give, and do not start crying on the phone about your telephone
problems. honestly, nobody died, stop crying, its pathetic, and we
just laugh at you. when you call, remember you are talking to a
person, not a punching bag, we have emotioins. dont try to tell us
how to do our jobs, it pisses us off, and we will find every avenue
we can to make your experience less desireable, all without breaking
our company policies. we dont call you at work and tell you how to do
yours, do we? if you really want something done, be persistent and
kind. kindness is rewarded with employess going the extra mile.