Yesterday was a day of firsts for me.

First time in Latin America. First time presenting via a translator
(it worked effortlessly). And first time I've tipped more than
$1,000 in a restaurant! (1,000 pesos equals just $US0.50.)

But there was one experience yesterday that I'm well and truly used
to: the reaction of workshop delegates when they determined that we
recommend eliminating commissions and paying salespeople salaries.

I didn't present our position on this explicitly — after all, it's a
secondary consideration, not the primary that everyone assumes it to
be. But our position was inferred and it didn't take long for
delegates to put two and two together. So when one delegate
eventually summoned up the courage to have me confirm that this is,
in fact, our position, the room descended into pandemonium. (A very
noisy, animated, 'Spanish' kind of pandemonium!)

I want to share with you the three points of clarification I made
last night, relative to this issue.


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