I'm often told by potential clients - in answer to the question, 'on what basis do you compete for customers?' - that 'customer service is our point of...
True, true, true, Justin. What you said needed to be said. Well done. Let me take it a stage further though. It's NOT just about a seamless transaction, it's...
I've just completed my first round of our monthly Executive Roundtables for the year. I've completely revised the content and structure of these events -- and ...
Take a look at the attached photo. It's a picture of some real estate listings in the window of an agent's office in Miami (USA), where I am right now. Ugly,...
Justin, The window says to me, disorganised and unprofessional. Also note there is no grouping or segmentation to the target market. $2.9 m to $750k? Maybe...
Dear Justin, Why don´t we use both technologies, they don´t have to be mutually exclusive? FIRST the flip chart and pens, THEREAFTER the PowerPoint. Regards ...
Justin, I think I need to clarify what I meant with FIRST the flip chart and pens, THEREAFTER the Powerpoint. First the flip chart and pens are used to write...
A few of those following the 'Essence of Ballistix Method' thread, asked me if I had prepared a Current Reality Tree (CRT) for a typical sales process. At the...
Years ago, I remember consulting to a small printing firm. As is often the case in job shops (make-to-order manufacturers), estimation was the system...
Justin, nice case. Are the results of this company shareable in numbers? Throughput went up how much % in how much time? Thanks, great case, by the way. ...
Ah, Justin - what a lure! After informally changing the process, the number of orders has DOUBLED. We have not even done a full implementation! The material...
I wonder if this can be applied when the raw materials cost is labour? Our business is a little like the one discussed, but a little different. We develop...
Mike Smith
MikeS@...
Mar 29, 2006 8:41 am
214
Mike While I was at gym, I had another thought on your estimating-large- projects question. (Who said exercise doesn't pay?!) If you think of a large project...
Justin, I have been thinking of a way to make selling more fun, and also more rewarding. Briefly, our winery has 12 reps, who have geographic areas in which to...
Justin writes: "Striving for peak output will increase variability and decrease average output." I've found that striving for peak output can be a nice change...
=|JRM: John, I recall that this was an excellent chapter in an excellent book. However, I don't remember the specifics of this method. If other members are...
For the interest of those who have been following this thread, I have just posted a PowerPoint presentation for my new 90-minute seminar presentation (or the...
"For the interest of those who have been following this thread, I have just posted a PowerPoint presentation for my new 90-minute seminar presentation (or the...
Hi Justin, Plz forgive this lengthy post. I just read this paper: "Reflections on Lean Philosophy and the Theory of Constraints." I'll quote from the piece...
Hi I wonder if this is correct. "The TOC accounting system is somewhat similar to activity-based costing (ABC), since it does not create incentives (through...
ABC accounting MAY be useful in some circumstances (such as to prioritize orders according to the costs of servicing the customer as well as the T/CU), but it...
Santiago just caught me online on Skype and complained that he doesn't receive his own posts. Because I often embed comments, Santiago would rather receive...
If the constraint is internal, demand outpaces any exploitation and subordination gains but the constraint cannot be elevated in the near future, and different...
I'm happy to advise that Eli Goldratt will be presenting a one-day workshop in Australia (Sydney) on June 9. Ballistix is coordinating this event for Goldratt...
Hi Justin, I'm curious about something. ... Let me see if I understand. So the opposite statement would be: if customer service is the constraint, then costs...
So many service providers treat it as a given: that their businesses are fundamentally different from those that sell physical products. On the surface, it...
Justin A few years ago I wanted to expand the client base that I had and there was an opportunity to work with my brother in law (he had been made redundant...
Thanks Justin I'll turn what you have given me into a PRT and maybe even a TrT and see if there are any gaps. Over the past few days I have come to realise...
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