We , State Bank Academy, one of apex training institute of State Bank
of India are conducting a survey on Innternet Banking.
Kindly spare a few minutes and respond to the survey form.




1. Name (optional)


Age


2. Do you use the Internet ? Yes/No

3. Have you visited the website of any Bank ? Yes/No

4. Please list the names of Banks, whose websites you have visited





5. Why do you visit the website of Bank(s)
For getting information about products
For getting information about rate of interest/ service
charges
For getting information about location/phone number of
branches etc
For other reasons (please specify)


6. Which bank's website did you like the most?




7. Your reason(s) for liking that website?
ć Availability of all information required by you
ć Better organised - easy location of information wanted
ć Fast in downloading
ć Attractive design
ć Any other (Please specify)

8. Your suggestions for improving websites of banks or comments




PART II ¡V INTERNET/ ONLINE BANKING

9. Do you have Internet / Online Banking Account Yes/No

10. If yes with which Bank(s)?






11. Why have you chosen to adopt Internet/ Online Banking ?

ć Round the clock availability
ć Convenience of operating the account from any location
ć Ready availability of latest information of account
ć Any other (please specify)

12. What is your experience of Internet/ online Banking ?
Excellent Good Satisfactory
Unsatisfactory

13. How secure is Internet Banking ( In your opinion)?
Totally Secure Secure to a large extent
Sufficiently secure Not secure

14. In case you have not chosen to adopt Internet Banking, the reason
therefor?
ć Internet Banking is not secure
ć It is not available at my Bank/Branch
ć I have not been told about it by my bank
ć I don't use Internet
ć Any other (please specify)


15. Your suggestions/ comments for improvement in Internet banking