The new job is great... I do have the reoccuring nightmare that I'm still working for the "ENTITY".... but this too shall pass. --- In ... quiet ... the ... ...
There are charges on my bill that I shouldn't be charged for, like roaming with a nation wide plan. Two months ago i called to have the charges explained to...
If you're on the PREFERRED nationwide plan, then you're charged roaming when you're not on CINGULAR'S NETWORK. But if you're on the REGULAR nationwide plan,...
us040887 the final word in your post is mistake. I believe the original poster said cingular credits these fees for their mistake. The true issue appears to...
Wow. Your attitude sucks. Yaknow, we don't get paid for the time we spend on the phone with you guys, often, for us, it's an inconvienience. I'd be pissed too...
heh, after a short sabbatical, i'm back bitch! ;] so, have i missed much? I'da been on more lately but work has been crazy as of late, server upgrades, and...
Spoken like a true "ENTITY" asshole... What happened to "it's all about the "C" huh ??? Do your fucking job, take care of that customer or soon you won't have...
Welcome back !!! Most of us are still around :) :)--- In ... much? ... getting the ... he could ... lines, ... based on ... lines ;] ... happy ;] ... counting?...
Well mine was legit and they said sorry about your luck basically even though they did overcharge and shut my phone off when I was trying to resolve the...
Wow that sounds like my story with them had nationwide got roaming anyways good luck I never got them off! They told me I was SOL! ... the ... I ... for ... ...
Glad you are back!! let them have it! ... spend on ... be ... customers ... the ... likes to ... possibly try ... are people ... is a ... customers ... work...
Some of the customers don't get on my nerves at all...some are just downright rude and complete assholes. I go out of my way to help these people and they...
If it's the company's error we'll correct it. If it's not, the customer just needs to suck it up and pay it. ... don't ... to ... of ... was ... this ... guess...
I'm still here! Just been busy with lots of stuff in the evenings. I actually have a life now that I/ve finished my degree. One thing to avoid with corporate...
Personally I think its part of your job to have to put up with the jerks that do call in. They are only pissed off because something is messed up, and they...
Hey Vi, How about this one.... I left the "ENTITY" 2 months ago, I had an employee account which was free service. My wife has the phone with her and rarely...
us040887 you are mistaken regarding your statement "they don't give credits anymore for anything" ... don't ... to ... was ... guess ... are ... didn't ... the...
Counting - did you check the terms and conditions you agreed to when the employee plan was activated? I believe it states that, should the employee leave the...
Oh this should be interesting counting--- Vi glad to see you're back among us!! Isn't slamming or cramming or something like that to change a contract without...
You know I've dealt with alot of jerks in my time but you know when it was my fault I corrected it instead of being a billion $$$ company and not giving a...
Well I'm still waiting after a year and I've yet to see that reversed!--- In cingularsucks2@yahoogroups.com, cingularcustomerssuck ... their ... bill ... etc) ...
It obvious you haven't read many of countings post he is a sharp cookie! I'm sure he knows what he is doing !--- In ... when ... I ... pay ... thing ... ...
Hi Matt, that is very well said. I struggle with trying to keep my cool when customers are irate. Since I'm in collections, I have to keep in mind that even...
It says in the employee guidelines that they'll switch you to a 19.99 a month plan automatically when you quit the company. They're charging you $10 more? Good...
What this whole thread is about is adjusting fees in a different way and under tighter circumstances. It used to be that reps could make courtesy adjustments...
Well Vi, you and I may have business to discuss if that's the case. It was so long ago I don't remember. I have yet to see a bill. I found out from a friend...
us040887 -- sharp does not equal flawless and perfect. Everyone makes mistakes or can forget information. Check out countings reply to violet on this topic. ...
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