CNH America LLC
Technical Support Agent
US-WI-Racine / US-PA-Lancaster

About the Company
Case New Holland (CNH) is the power behind the Case and New Holland
families of leading construction and agricultural equipment brands.
Revenues in 2005 totaled $11.8 billion. Based in the United States,
CNH is a global company with 41 plants, 31 research and development
centers, 16 joint ventures and 12,000 dealers located in about 160
countries around the world. CNH agricultural products are sold under
the Case IH and New Holland brands. CNH construction equipment is
sold under the Case, Kobelco, and New Holland brands. At CNH, our
people are our greatest asset. We offer competitive compensation and
benefits, such as medical and dental coverage, life insurance, and 401
(k) and tuition assistance.

Current TSS Agent Support Opportunities
Construction Equipment Support
•Racine, WI – Light Range Equipment (e.g., Skid-Steer Loaders &
Backhoe-Loaders)
•Racine, WI – Heavy Range Equipment (e.g., Tracked Excavators & Wheel
Loaders)

Job Summary
TSS Agents help dealership technicians on:
•Equipment diagnostics and trouble-shooting
•Diagnosis of systems using electronic test equipment and
interpretation of fault codes
•Adjustments and settings for varying field/crop conditions and
applications
•Procedures related to equipment repairs and preventive maintenance

TSS Agents are responsible to:
•Quickly answer technical questions from CNH dealers or from CNH
Field Service people using personal knowledge, experience and
available reference sources
•Structure their answers consistent with CNH objectives while being
attentive to the cost of repairs to CNH, the dealerships and customers
•Document all technical questions and answers in Applix -- our
contact management system -- for:
oFuture reference by other TSS Agents
oAddition to the ASIST database of technical information for dealers
oDelivery to CNH Product Behavior, Engineering and Manufacturing to
help improve reliability and serviceability of CNH products
oStatistical use to help identify emerging product issues
•Become product "experts" on their assigned products. Over time,
each Agent becomes capable of supporting more products as their level
of technical skill and product understanding grows.
•Occasionally travel to production plants, engineering centers,
dealerships, customers and other locations/activities to better
understand products, applications, issues, and solutions.

Qualifications
Required
•Degree in an Engineering, Technology or Agricultural Sciences
discipline or equivalent experience
•Technical experience relating to diagnostics of mechanical,
electrical (12 or 24 volt DC) and hydraulic systems
•Experience with mobile equipment (such as agricultural, construction
or forestry equipment; on/off-road trucks; or, automobiles)

Preferred
•Customer support experience
•Dealership experience (sales, parts, or service)
•Work experience in a team environment
•Familiar with diesel engines and engine system troubleshooting on
mobile equipment

If you are interested please go to www.cnh.com website,
select "Careers", "North America", "Opportunities for Experienced
Professionals", "Current Opportunities", then in the Key Word Search
type "Technical Support Agent"

OR

You can email your resume to gail.ksobiech@... and
archana.salvi@...