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Creative Enterprises May newsletter   Message List  
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Creative Enterprises May newsletter
 
The Town Crier . . .

    Spreading the news for home and small business entrepreneurs

Volume IV Issue iv                                                                                            May, 2003

A Creative Enterprises publication
 

For easier reading and quick referral later, print this out and keep it handy!

Feature articles:

Small Biz Spring Growth Tactics
 
By Sharron Senter
 
Now that Old Man Winter has hit the road, small businesses can increase cash flow this spring and summer by implementing
four affordable marketing tactics while spending very little, including: leveraging community events, partnering with
complementing businesses, launching a spring promotion and tailoring sales messages to include spring solutions.
 
Leverage Community Events
Think about what annual spring and summer activities your town sponsors and create a promotion around it. For example,
let’s say you're a personal trainer. Consider coordinating a spring fitness program that coincides with your town's summer fundraiser road race. Your news brief could read, "Running the 5K Yankee Homecoming Race? Don't go it alone. Jumpstart your workouts with other race participants at 6:30 a.m. every Monday and Wednesday morning.  We'll meet at Smith's Field for 20 minutes of calisthenics, followed by a short run, gradually working up to a 5K. Cost is only $195 for six weeks. Call Jane Doe, personal trainer and founder of Fit for Life at 000-000-0000.”
 
The great advantage to this marketing tactic is that the town takes care of increasing awareness of the event by posting
banners around town, advertising, publicity, etc. You simply dovetail on the awareness.
 
Partner with Complementary Businesses
As a small business owner, you can make greater sales strides by teaming up with other small businesses.  For example, a professional coach, make-up artist, professional organizer, nutritionist, hairdresser, personal trainer, personal chef and fashion expert could join forces and co-market a “Life Makeover” seminar. Each could speak for approximately 45 minutes about their expertise and how participants can reach their personal best. What's more, now you have seven additional customer databases
to draw from and an annual event that enables you to build more credibility year after year. Even better, you've just added another revenue stream to diversify your income.
 
Launch a Promotion
Create a spring and summer promotion. They can be the same; although, if possible, I recommend two different promotions. More activity tends to create more urgency. I categorize spring as late March through late May and summer as early June through the first week of September. The idea behind your promotion is to reach your customer before they begin their "emotional" summer vacation. Most of us still have to work, but in some fashion we tend to take an emotional vacation June through early September. The key to any promotion is to create a unique offering, something you've never offered your customers and that your customers haven't seen from your competitors. Compound your promotion's potential for success by including a late May end date, adding to the urgency. Then let a week, no more than two, pass, and launch your summer promotion early June.
 
Tailor Sales Messages
As the seasons change, you need to consider how your customers perceive your products and services. They may inappropriately categorize your products or services as “off season,” diminishing your sales. Instead, take control of your sales messages and position your solutions to match the time of year.
 
For example, let's say you're an errand service. The summer may or may not work to your advantage. However, it's your job to evolve your marketing messages to encompass seasonal services. For example, you could promote a house-sitting service while customers vacation and include plant, lawn and pool management.
 
Or, let's say you're a personal coach. The summer lends itself to taking a break from improving emotional well-being and usually shifts to a physical focus. This said, try introducing a very aggressive coaching series. For example, in mid April launch a promotion that locks your customers in during July and August; however, also offer two floating appointments, so your customers have the added flexibility they need in the summer.
 
About The Author
Sharron Senter is a New England-based marketing consultant, speaker, writer and founder of Senter & Associates, a marketing communications firm that helps small businesses deploy low-cost online and offline marketing strategies. Sharron is best known for her free weekly emailed marketing tips, found at
http://www.sharronsenter.com. She’s also the author of the Small Biz Survival report series that illustrates affordable ways to grow a small business.
 
*******************************

Oh, those acronyms . . . how often have you started to read an article or an explanation of something, and been so confused by the use of acronyms that you don't recognize, that the article was useless to you?  No where is that kind of presumptive writing more aggravating than in the world of new entrepreneurs and Internet users.  I'm sure the writers think it makes their writing sound more "edgy," their opinion more informed, and their wisdom beyond reproach.  In fact, it actually sounds a bit pompous, don't you think?  Well, author Azam Corry has written an article to get you past some of the more common Internet marketing acronyms to help you navigate acronym-heavy writing to get maximum benefit from articles intended to help you understand the complex world of Internet marketing for your business. 

"Essential Internet Marketing Acronyms Explained"

By Azam Corry

If you're new to Internet marketing, the many acronyms and abbreviations often used in discussions on the subject can be
confusing. To help you get up to speed quickly, here are the meanings of the most important:

ASCII - American Standard Code for Information Interchange - A universally recognized set of digital codes that represent each
of the letters, punctuation marks, and other symbols you can type on your computer. What people usually mean by "plain text."

ASP - Application Service Provider - Company that offers access to software applications and related services over a network or
the Internet.

B2B - Business to Business - Refers to trade between businesses rather than between businesses and consumers

B2C - Business to Consumer - Refers to businesses selling products or services to end-user consumers.

CGI - Common Gateway Interface - A way web servers pass information to and from application programs (to process forms
for example). CGI programs or "scripts" can be written in several programming languages, including C, C++, Java and Perl.

CPA - Cost Per Action - Cost to an advertiser for each visitor that takes a specific action in response to an ad, such as
subscribing to an ezine, requesting a free trial, or making a purchase. Also used to describe advertising employing this model.

CPC - Cost Per Click - Cost to an advertiser for each click on a promotional link by a site visitor or newsletter reader. Also
used to describe advertising employing this model.

CPL - Cost Per Lead - Advertising expenditure required to obtain each new sales lead.

CPM - Cost Per Thousand - The amount charged per thousand impressions (showings) of an ad ("M" is the Roman numeral for
1000). Whilst websites sell ad impressions in blocks of 1000, with newsletters the number of subscribers determines the final
price. Also used to describe advertising employing this model.

CPS - Cost Per Sale - Advertising expenditure divided by sales generated to determine the cost to make each sale; or the
commission payable for each sale generated by an affiliate.

CR - Conversion Rate/ Ratio - The percentage of respondents to an ad, or readers of a sales message that complete the action
desired (usually making a purchase, but can also be subscribing to a newsletter, for example).

CRM - Customer Relationship Management - Improving interaction with customers through better understanding, with the aim of
increasing customer satisfaction and loyalty (thus increasing profits).

CSS - Cascading Style Sheets - Used to globally define how elements in a Web page are displayed instead of relying on HTML
code in the page. Makes designs more flexible and reduces HTML file sizes.

CTR - Click-Through Rate/ Ratio - The percentage of website visitors or newsletter readers who click on a particular link.
Used to measure response to ads or sales messages.

FAQ - Frequently Asked Questions - Often used as the title of a page on websites that answers commonly asked questions about a product or service.

FFA - Free-For-All Links - Web pages that allow anyone to add a link back to their own website, usually in exchange for accepting
promotional messages from the FFA page owner.

PFI - Pay For Inclusion - Paying to have web pages included in a search engine's database and regularly updated.

PPA - Pay-Per-Action - Affiliate commissions where a set amount is paid for generating a specific action, such as taking a free
trial or subscribing to an ezine. PPL, PPC and PPS are usually considered as PPA.

PPI - Pay Per Impression - Where an advertiser pays for each display (impression) of their advertisement (usually a banner).

PPL - Pay-Per-Lead - Where a commission is paid for each sales lead generated by an affiliate. A "lead" is usually defined as
somebody who signs up for a free trial, or requests further information, etc.

PPC - Pay Per Click - Ad sales or affiliate commissions where a set amount is paid for each click on a promotional link by a
consumer.

PPCSE - Pay Per Click Search Engine - A search engine where the results are composed of advertisers who pay a fee for each click on their listing. Using a bidding system, the advertiser willing to pay the most is ranked highest.

PPS - Pay-Per-Sale - Where a commission is paid for each sale generated by an affiliate. The commission is usually a percentage
of the sale, although sometimes it's a fixed amount.

ROI - Return on investment - How much profit is made after advertising and other costs have been subtracted. A measure of
how successful a marketing campaign is in terms of the returns on money spent.

RON - Run Of Network - Where ads (usually CPM banners) are shown (rotated) across the pages of the entire network of sites owned by a company, or controlled by a particular advertising network. Cheaper than only having the ad appear on selected sites.

ROS - Run Of Site - Where ads are rotated across the pages of a single site. Cheaper than only having the ad appear on selected
pages.

SE - Search Engine - A searchable database of pages on the Web. Different from an Index (like Yahoo) in that pages are not
reviewed by a human editor before inclusion.

SEM - Search Engine Marketing - Similar to SEO (below), and sometimes used to emphasize that generating quality targeted
traffic is of greater importance than simply obtaining high rankings. Can also include PPCSEs and other search engine
advertising.

SEO - Search Engine Optimization - The process of optimizing web pages to achieve high rankings in the search results of a search engine, in order to attract more visitors.

SEP - Search Engine Positioning - Getting your page listed on the search engine results page. Similar to SEO.

SERP - Search Engine Results Page - The page of listings displayed upon completion of a search at a search engine.

SSI - Server Side Include - A way for a web server to include variable values and information from an external source into a
web page as it is requested by the browser. Uses include automatic display of data like the Last Modified date of the
page, or storing common page elements in their own files, enabling site-wide updates by modifying a single file.

USP - Unique Selling Proposition -  The reason why somebody should buy from you and not your competition. The unique benefits
that your products or services offer consumers. What it is that makes you special, different.

I suggest you print this article out and keep it somewhere handy.  Refer to it whenever you're not quite sure what something stands
for, and before you know it you'll be an old hand!

© 2003 Azam Corry. "Do it Better. Do it Faster. Do it Right!"

Online since 1998, Azam Corry helps marketers  succeed. Get Free Guides, Tools & Web Marketing Resources at: http://NowSell.com/?a Speed profits with resale rights ebooks: http://eBookSaver.com/?a

Creative Site-ings:

Some sites we've seen that you might find useful -- and today, they're all about Marketing Tips:  While we often collaborate to market collectively, it's important to realize that knowledge of our specific industries and their recognized successful marketing techniques are also important.  These are some very industry-specific places offering marketing tips:
 
For the Retail Industryhttp://www.retailernews.com/
For the Accounting industryhttp://www.cpamarketingtips.com/
For the Museum, Heritage organizations, zoos, botanical gardens industries: http://www.museummarketingtips.com/
For Massage Therapy, Holistic Health Care, New Age businesses:  http://www.newagemarketingtips.com/
For Women Entrepreneurshttp://www.onlinewbc.gov/docs/market/
For the Real Estate industry: http://sanemarketing.com/
For publishers of Educational, Library & Reference Materials: http://www.internet-monitor.com/
For the Insurance industry: http://www.insurancemarketingtips.com/
For the Nursing Home & Senior Care industry: http://www.nursinghomeinfo.com/Provider/joinnewsletter.html
For Grassroots Arts Programshttp://www.gaarts.org/eManual/market.html
For the Body Shop/Collision industry: http://www.collisionservices.com/marketingtips.cfm
For the Mail Order industryhttp://www.nmoa.org/Library/webtips.htm  (this site has some things that have not been updated for a while -- but good basic information for someone who needs a little direction in this industry.)
For the Tourist/Travel industry: ( look for sign-up for newsletter "Outdoor Tourism Business Success"  http://www.adventurebizsuccess.com/specials.htm
 
And the most important industry of all --- YOU! -- The Art of Self-Promotion http://www.artofselfpromotion.com/tips.html; and Marketing Tips for Free Agents http://ct.monster.com/articles/marketingtips/
 
Quote to Remember:
 
"You cannot push anyone up the ladder unless he is willing to climb himself." -- Andrew Carnegie

Funny . . . and relevant: 

The Funny:  The prospective father-in-law asked, "Young man, can you support a family?"

                  The surprised groom-to-be replied, "Well, no.  I was just planning to support your daughter.  The rest of you will have to fend for yourselves."

The Relevance:  Obviously this poor young man suffers from a serious case of tunnel vision.  And sometimes new business owners do too.  Just as our young bridegroom was blissfully so oblivious to the fact that their may be a family to support in his future that he missed the point of his father-in-law's question, entrepreneurs who jump in unprepared may also miss the big picture and their opportunity to succeed in the process. 

Realize that starting your business is only the beginning of a years' long (or sometimes life long) project . . . a project that will take many more dollars than your initial investment, much more planning as it naturally grows and evolves, a serious amount of time and effort to promote and market, and an almost singular dedication if it's to succeed.   So don't just plan to get your business started -- plan to keep it going forward.  Like the bridegroom with blinders on who will love his future family more than he could ever have imagined on his wedding day, regardless of what he has to go without throughout the years . . . you too will come to cherish your business when you've had to work it day and night from the bottom up, when you've struggled to feed it what it needs to grow, and paid attention to every little detail of its growth.  Having a business is very much like having a child . . . it needs you to nurture it, support it, encourage it, develop its potential, take pride in it, and lovingly raise it until one day it finally begins to take care of you.  And THAT is how a "family business" is born.

Business Tip:
 
Never fail to reward your loyal customers!  I have a retail customer who comes back month after month -- he's buying baby gifts for his employees, industry associates, etc., and he's decided that he likes some personalized baby blankets that I sell.  Last month he bought blanket #6 (these are in addition to some personal purchases he's made for his grandchildren) . . . I rewarded him by sending him a Gift Certificate . . . not an email Gift Certificate . . . a real live paper gift certificate that was easily designed on my computer.  I typed a short note on my letterhead expressing my gratitude for his customer loyalty and enclosed the certificate worth $10 off his next purchase with us.   Well, he was back this past month and ordered another blanket, and this time he rewarded ME with a very nice testimonial about my products, service and dedication to my customers. 
 
It's true you know . . . "what goes around comes around."
 
New Members at Creative Enterprises:
 
Georgene Freedman, Heartbeat Designs -- Jewelry designed from the heart . . . "designs inspired by my two children."
Tina Y. SpriggThe Beadin' Beagle -- The Beadin' Beagle  is a place to find hand-made jewelry and gifts.  All pieces can be customized. Specializing in Swarovski Crystal & Pearls, Sterling Silver and Lampwork beads.
Tina Collins, Silomark House -- Dedicated to the success of entrepreneurial women, all products are made or invented by women. Silomark House is a collection of distinctive products for home, garden, family and friends.
Holly Jo West, Kiddie ID -- Customized Child identification cards, as seen on the Oprah Winfrey Show.  Child Safety Identification kits, including DNA, fingerprint and ID card kits.
Keith DaviesTop Executive Greetings -- Specially designed contemporary greeting cards for corporate use. 
Susan Ann Stelfox, Mason Publishing, Baby Beloved -- Parenting/baby calendar-style book and baby gift baskets

*************************************************************
 
We make YOU sound good!  Need a News Release, business article, or sales brochure copy?  Need a ghost-writer who can write an industry specific article to make you sound good?  Check out our newest service for small business owners at NewsReleasesAndMore.com  http://www.newsreleasesandmore.com.  You'll love what we can do for you!

That's all for this month, but please visit (and shop) at our online shopping district whenever you're looking for products or services. Support our member small businesses. They're a wonderful group of people! www.asmallbusinessdirectory.com

-- Carol

^j^ 

SUBSCRIBE AND UNSUBSCRIBE: To add a new email address or remove your email address from this newsletter, go to http://groups.yahoo.com/group/creativepublicity and update your groups account.

FEEDBACK: Talk to us! Tell us how you feel about our newsletter, about our website, about our concept of home and small business owners working together to build community. And if there's anything you want us to look into, let us know. Hit your "Reply to Author" button to send your questions and your feedback.

Articles in "TheTown Crier" are protected by copyright and may not be reproduced without express permission of Creative Enterprises.

© Creative Enterprises 1999 -.2003
Carol Daly, The Town Crier, Editor 
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