Could you please define "Central Reference Expert System"? If you are
referring to something like a knowledge database, that's one of the
basic features of QuestionPoint and there are many opinions about its
use...

Buff Hirko
Statewide Virtual Reference Project Coodinator
Washington State Library
P.O. Box 42460
6880 Capitol Blvd. S.
Olympia, WA 98504-2460
(360) 704-5206
bhirko@...
http://www.statelib.wa.gov/libraries/projects/virtualRef/

"A computer makes it possible to do, in half an hour, tasks which were
completely unnecessary to do before" -- anonymous



-----Original Message-----
From: Dig_Ref [mailto:dig_ref@...] On Behalf Of Christopher
Batchelor
Sent: Thursday, October 20, 2005 3:14 PM
To: DIG_REF@...
Subject: [DIG_REF] Expert Systems in Libraries: Successes & Failures


Hello!

I am a new member to the list. I would like to know if any libraries
have implemented a Central Reference Expert System of any kind, and if
so what successes, failures, and lessons learned that resulted.

Thanks in advance.

Chris Batchelor

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To sign off from DIG_REF, send a message with the command SIGNOFF DIG_REF
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Please do not set your "out of office" messages to reply to listserv messages.