Thanks to everyone for the email response I received to my question about THE ENCYCLOPEDIA OF POLITICS:THE RIGHT AND THE LEFT. As you can see, publishers are...
Ann Sullivan
sulliva@...
Feb 1, 2005 1:42 pm
10635
And thank you, Ann, for catching this problem and notifying us so that we could act. What a great demonstration of the power of positive action! Cheerio!...
Jonathan Betz-Zall
JBetzZall@...
Feb 1, 2005 4:53 pm
10636
Way to go, Ann! ... From: Dig_Ref [mailto:dig_ref@...]On Behalf Of Ann Sullivan Sent: Tuesday, February 01, 2005 7:45 AM To:...
NancyJo
nancyjo@...
Feb 1, 2005 4:53 pm
10637
This is fantastic (may I blog it?). Great work! Activist librarianship at its best! Another observation: the commercial press has accountability to its ...
K.G. Schneider
kgs@...
Feb 1, 2005 6:31 pm
10638
VRD 2004 Online Proceedings Syracuse, NY: Virtual Reference Desk Project, November 2004.(http://www.vrd2004.org/proceedings/). - These are about three dozen...
Murilo Bastos da Cunha
murilobc@...
Feb 1, 2005 7:21 pm
10639
Boas dias Murilo, ... The Virtual Reference Desk project would be happy to make any corrections if it is possible. Please let me know which slides you had in...
Blythe Bennett
blythe@...
Feb 1, 2005 7:34 pm
10640
I just shared this story with my Academy for Lifelong Learning class "Rutherford, Martin, Millard & More: Getting to Know Your Presidents on a First Name...
Matthew R. Marsteller
matthewm@...
Feb 1, 2005 9:16 pm
10641
### Please excuse any cross-postings ### Xrefer and A&C Black team up for Who's Who Online Famous biographical reference title now has xrefer's unique...
Ellen McCullough
ellen.mccullough@...
Feb 2, 2005 3:23 pm
10642
The University of Maryland College of Information Studies is offering an on-line workshop entitled "Records, E-Records, and E-Government" from March 7 - 18,...
Betsy Alexander
elizalex@...
Feb 2, 2005 5:51 pm
10643
Hi, It's well-documented that VR takes longer than in-person or telephone reference. I'm curious if any of you doing IM reference keep track of, or have a...
TUCKER-RAYMOND Caleb
calebt@...
Feb 5, 2005 4:13 am
10644
Caleb's question sparked a question of my own that I've pondered from time to time over the past year or so... I'm curious about the statement, "It's...
Deborah Hutchison
deborhut@...
Feb 5, 2005 10:49 pm
10645
Caleb inspired me to see how long our IM reference transactions take, on average. I just did the numbers for January 2005, which may not be a representative...
Emily Alling
Emily_Alling@...
Feb 6, 2005 6:29 pm
10646
Take a look at the research done by Charles McClure and others. He is at Florida State University. I "googled" him and "virtual reference" and that results...
Denise Landry
Denise.Landry@...
Feb 7, 2005 12:39 am
10647
So, it would seem from this Slashdot article that eBay has decided that adding more human support is good for the bottom line: ...
R. David Lankes
rdlankes@...
Feb 7, 2005 2:07 pm
10648
Hi Caleb & all, Good question well worth investigating - but a quick note of caution for anyone considering running an automated report to measure the average ...
Joseph Thompson
joe@...
Feb 7, 2005 2:35 pm
10649
From today's online version of the Chronicle of Higher Education: "Some publishing groups say that Google's ambitious project to scan millions of library...
Sloan, Bernie
bernies@...
Feb 7, 2005 4:02 pm
10650
An article from The Chronicle of Higher Education was forwarded to you by: ahagyard@... This article, "Publishing Groups Say Google's Library-Scanning...
ahagyard@...
Feb 7, 2005 4:07 pm
10651
Definitely worth more investigation and discussion! Perhaps the folks who are offering service via both IM and a more sophisticated VR software package could...
Hirko, Buff
bhirko@...
Feb 7, 2005 4:10 pm
10652
When we ask the questions, which takes more time (chat or f2f reference) two big problems come to mind. One, from who's point of view - the customer of the...
Neal Kaske
nkaske@...
Feb 7, 2005 4:59 pm
10653
Dear All, [Apologies for cross-posting.] Webology, an international online journal, is a scholarly journal in English devoted to the various fields of Library...
AliReza Noruzi
anouruzi@...
Feb 7, 2005 5:00 pm
10654
... Neal, your observation is so right-on, because it's so user-centric. We also need to take into account "Internet time" versus f2f time. F2F takes a lot of...
K.G. Schneider
kgs@...
Feb 7, 2005 5:28 pm
10655
I totally agree with Neal. I have been in the chat business only since November but see the services as serving distinct customer bases and am developing the...
Renner, Linden
Linden.Renner@...
Feb 7, 2005 5:28 pm
10656
I, too, love how Neal turned the question around to focus on the patron. It reminds me of Anne Lipow's idea that "remote reference" doesn't mean the patron is...
Nemer, Ronna
ronna.nemer@...
Feb 7, 2005 5:48 pm
10657
Here's my two cents: Acknowledging that it might take more time to complete a transaction in chat than some other medium does not condemn chat as an option....
Frank, Ilene
ifrank@...
Feb 7, 2005 6:17 pm
10658
Neal, if we say that science books cost more than fiction, then there may be a rationale for science getting a bigger portion of the materials budget than...
Frank, Ilene
ifrank@...
Feb 7, 2005 6:26 pm
10659
Interestingly, I've been tracking the length for both IM and our more sophisticated (Tutor.com) system over the last 3 months: Average IM: 16 min. 28 seconds ...
Jean Ferguson
jean.f@...
Feb 7, 2005 6:28 pm
10660
This gets back to that old saying about never measuring costs in isolation. In this case, we wouldn't be measuring the benefits to the user/patron/customer -...
Matthew R. Marsteller
matthewm@...
Feb 7, 2005 8:16 pm
10661
While we're on this particular topic, can I trouble the list with a question? I'm looking for some libraries that have done reasonably careful costs studies...
Matthew R. Marsteller
matthewm@...
Feb 7, 2005 8:39 pm
10662
Hi, One of the librarians that helps staff our virtual reference service is losing her eyesight and is going to be using a screen magnifying program called...
Susie Whiteford
swhitefo@...
Feb 7, 2005 8:53 pm
10663
This killed my browser off, can anyone forward the article? Thanks, Michael S. Hart Project Gutenberg ... To sign off from DIG_REF, send a message to...
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