Just three days to submit your virtual reference transcripts for the LSSI / Samuel Swett Green Award for Exemplary Virtual Reference Service. The deadline is...
Louise Stewart
louises@...
Jan 1, 2003 8:47 pm
6755
CB: These parents need to know that our 'chat' for information, is not in the same category as other strangers on the Net; perhaps if their schools were ...
Vincent Munch
MunchV@...
Jan 2, 2003 3:36 pm
6756
Once again, it seems that we would benefit from coining and using a universal, easily understood term for the service--one that does not include the word...
Hirko, Buff
bhirko@...
Jan 2, 2003 4:00 pm
6757
... ...and this is precisely the challenge that Sara was alluding to in her original post, and that I tried to follow up on. How do you reach out to parents...
baker
baker@...
Jan 2, 2003 4:30 pm
6758
... Weren't we calling it "Live Reference" for a time? If more detail is desired, "Live Library Reference" could be used, etc. Thanks!!! Michael S. Hart ...
Michael Hart
hart@...
Jan 2, 2003 4:33 pm
6759
... the ... were ... to Chat ... Quite a bit of this problem has to do with a) the space-and-time dysphoria imposed by virtual activity and b) our need to...
Karen G. Schneider
kgs@...
Jan 2, 2003 4:38 pm
6760
"Live reference" has its drawbacks, the first of which is that it's not intuitively obvious to users, especially users who don't frequent the library. It may...
Sloan, Bernie
bernies@...
Jan 2, 2003 6:56 pm
6761
Here's my broken record: Most people readily understand the meaning of "Live," particularly if it's highlighted. "Live reference" is not accurate. We provide...
Nemer, Ronna
ronna.nemer@...
Jan 2, 2003 7:17 pm
6762
I have only one caveat--"Reference" is not readily understood by all. It's something listed on a resume (and "circulation" refers to blood, etc.). Sigh....
Hirko, Buff
bhirko@...
Jan 2, 2003 7:34 pm
6763
I think it really does the public a disservice to assume they can't learn what a term means when used in another context. If people can learn what "resume"...
Maureen Nolan
nolan@...
Jan 2, 2003 7:55 pm
6764
Can we have a new topic? Vincent A. Munch Coordinator of Information Literacy & Education Metropolitan College of New York (formerly Audrey Cohen College) 75...
Vincent Munch
MunchV@...
Jan 2, 2003 7:58 pm
6765
Lots of talk on this subject as people return to work after New Year's Day.... [Messages restored to proper sequence] ... [snip] ... [snip] ... I think there...
Paolino, Bob
Bob.Paolino@...
Jan 2, 2003 8:00 pm
6766
Thanks Buff, for explaining what I really meant. :-) I should clarify by saying that I didn't think that a lot of potential users would understand the term...
Sloan, Bernie
bernies@...
Jan 2, 2003 8:01 pm
6767
... learn ... what ... even ... But we aren't in the business of teaching a special super-secret language; we're in the information business. We of ALL...
Karen G. Schneider
kgs@...
Jan 2, 2003 10:57 pm
6768
"AskaLibrarian" or AsktheLibrarian is the best I've still been able to come up with...could apply across formats (e-mail, chat, whatever) ..and fact is despite...
Sara Weissman
weissman@...
Jan 2, 2003 11:09 pm
6769
I guess I just don't think the term "reference" is that weird... In the last decade most people have learned lots of new terms--internet, Web, CD-ROM, online,...
Maureen Nolan
nolan@...
Jan 2, 2003 11:16 pm
6770
... terms--internet, Web, CD-ROM, online, email, virtual, web site, etc With respect..most people in a university setting may have, but MOST people haven't....
Sara Weissman
weissman@...
Jan 2, 2003 11:20 pm
6771
um... from a lurker... and apologies if I'm revisiting the resolved, but, may I hear again the objections to "Information" instead of "Reference" as the term...
Dan Cutcher
dcutcher@...
Jan 2, 2003 11:24 pm
6772
... ..and ... Yes! The "l-word" is a really good one, and trades on a reputation we should leverage more often. We're in such a rush to demonstrate that we're...
Karen G. Schneider
kgs@...
Jan 2, 2003 11:44 pm
6773
Of course we need to send lifesavers into the 'turbulent' river of information resources and use less jargon for our users. If we continue to add to the...
Vincent Munch
MunchV@...
Jan 3, 2003 2:26 pm
6774
Question: Has "AskALibrarian" or "AsktheLibrarian" ever been trademarked by any one library organization? Vincent A. Munch Coordinator of Information Literacy...
Vincent Munch
MunchV@...
Jan 3, 2003 2:50 pm
6775
Maureen et al.: The problem isn't the language as much as people identifying the best people for the information they want; after being shown how to find the ...
Vincent Munch
MunchV@...
Jan 3, 2003 2:57 pm
6776
Sara: Not many in a college or a university setting have managed to clear the fog either as regards using a library, any kind of library; before library...
Vincent Munch
MunchV@...
Jan 3, 2003 3:00 pm
6777
No objection as such except users still go to the wrong 'desk' anyway Vincent A. Munch Coordinator of Information Literacy & Education Metropolitan College of...
Vincent Munch
MunchV@...
Jan 3, 2003 3:01 pm
6778
Karen et al:My only continuing objection in using INFORMATION as a substitute for REFERENCE is the same as the objection of substituting Information Studies...
Vincent Munch
MunchV@...
Jan 3, 2003 3:04 pm
6779
I agree heartily that we should differentiate the product "information" or even "information use" from our service of connecting people to the info they need....
Jody Condit Fagan
jfagan@...
Jan 3, 2003 3:55 pm
6780
NEWS: Legislation Aims at Making United States Federal Government Web Resources Better Sources of Information for the Public The E-Government Law has created...
David P. Dillard
jwne@...
Jan 3, 2003 4:05 pm
6781
I agree there's a very important distinction between "information" and "reference." Almost ALL of the points people have made in this string are valid. So,...
Pearson, Barbara
bpearson@...
Jan 3, 2003 5:00 pm
6782
Jody, et al, I agree that "Ask Us!" and "Ask a Librarian" are useful (and increasingly popular) generic terms for promoting use of our digital reference...
Nemer, Ronna
ronna.nemer@...
Jan 3, 2003 5:41 pm
6783
Oops, sorry, the question mark logo and links didn't copy to my message. Anyway, the logo precedes the links, one to "Email Reference (Ask a Librarian)", and...
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