Just three days to submit your virtual reference transcripts for the LSSI / Samuel Swett Green Award for Exemplary Virtual Reference Service. The deadline is...
6755
Vincent Munch
MunchV@...
Jan 2, 2003 3:36 pm
CB: These parents need to know that our 'chat' for information, is not in the same category as other strangers on the Net; perhaps if their schools were ...
6756
Hirko, Buff
bhirko@...
Jan 2, 2003 4:00 pm
Once again, it seems that we would benefit from coining and using a universal, easily understood term for the service--one that does not include the word...
6757
baker
baker@...
Jan 2, 2003 4:30 pm
... ...and this is precisely the challenge that Sara was alluding to in her original post, and that I tried to follow up on. How do you reach out to parents...
6758
Michael Hart
hart@...
Jan 2, 2003 4:33 pm
... Weren't we calling it "Live Reference" for a time? If more detail is desired, "Live Library Reference" could be used, etc. Thanks!!! Michael S. Hart ...
6759
Karen G. Schneider
kgs@...
Jan 2, 2003 4:38 pm
... the ... were ... to Chat ... Quite a bit of this problem has to do with a) the space-and-time dysphoria imposed by virtual activity and b) our need to...
6760
Sloan, Bernie
bernies@...
Jan 2, 2003 6:56 pm
"Live reference" has its drawbacks, the first of which is that it's not intuitively obvious to users, especially users who don't frequent the library. It may...
6761
Nemer, Ronna
ronna.nemer@...
Jan 2, 2003 7:17 pm
Here's my broken record: Most people readily understand the meaning of "Live," particularly if it's highlighted. "Live reference" is not accurate. We provide...
6762
Hirko, Buff
bhirko@...
Jan 2, 2003 7:34 pm
I have only one caveat--"Reference" is not readily understood by all. It's something listed on a resume (and "circulation" refers to blood, etc.). Sigh....
6763
Maureen Nolan
nolan@...
Jan 2, 2003 7:55 pm
I think it really does the public a disservice to assume they can't learn what a term means when used in another context. If people can learn what "resume"...
6764
Vincent Munch
MunchV@...
Jan 2, 2003 7:58 pm
Can we have a new topic? Vincent A. Munch Coordinator of Information Literacy & Education Metropolitan College of New York (formerly Audrey Cohen College) 75...
6765
Paolino, Bob
Bob.Paolino@...
Jan 2, 2003 8:00 pm
Lots of talk on this subject as people return to work after New Year's Day.... [Messages restored to proper sequence] ... [snip] ... [snip] ... I think there...
6766
Sloan, Bernie
bernies@...
Jan 2, 2003 8:01 pm
Thanks Buff, for explaining what I really meant. :-) I should clarify by saying that I didn't think that a lot of potential users would understand the term...
6767
Karen G. Schneider
kgs@...
Jan 2, 2003 10:57 pm
... learn ... what ... even ... But we aren't in the business of teaching a special super-secret language; we're in the information business. We of ALL...
6768
Sara Weissman
weissman@...
Jan 2, 2003 11:09 pm
"AskaLibrarian" or AsktheLibrarian is the best I've still been able to come up with...could apply across formats (e-mail, chat, whatever) ..and fact is despite...
6769
Maureen Nolan
nolan@...
Jan 2, 2003 11:16 pm
I guess I just don't think the term "reference" is that weird... In the last decade most people have learned lots of new terms--internet, Web, CD-ROM, online,...
6770
Sara Weissman
weissman@...
Jan 2, 2003 11:20 pm
... terms--internet, Web, CD-ROM, online, email, virtual, web site, etc With respect..most people in a university setting may have, but MOST people haven't....
6771
Dan Cutcher
dcutcher@...
Jan 2, 2003 11:24 pm
um... from a lurker... and apologies if I'm revisiting the resolved, but, may I hear again the objections to "Information" instead of "Reference" as the term...
6772
Karen G. Schneider
kgs@...
Jan 2, 2003 11:44 pm
... ..and ... Yes! The "l-word" is a really good one, and trades on a reputation we should leverage more often. We're in such a rush to demonstrate that we're...
6773
Vincent Munch
MunchV@...
Jan 3, 2003 2:26 pm
Of course we need to send lifesavers into the 'turbulent' river of information resources and use less jargon for our users. If we continue to add to the...
6774
Vincent Munch
MunchV@...
Jan 3, 2003 2:50 pm
Question: Has "AskALibrarian" or "AsktheLibrarian" ever been trademarked by any one library organization? Vincent A. Munch Coordinator of Information Literacy...
6775
Vincent Munch
MunchV@...
Jan 3, 2003 2:57 pm
Maureen et al.: The problem isn't the language as much as people identifying the best people for the information they want; after being shown how to find the ...
6776
Vincent Munch
MunchV@...
Jan 3, 2003 3:00 pm
Sara: Not many in a college or a university setting have managed to clear the fog either as regards using a library, any kind of library; before library...
6777
Vincent Munch
MunchV@...
Jan 3, 2003 3:01 pm
No objection as such except users still go to the wrong 'desk' anyway Vincent A. Munch Coordinator of Information Literacy & Education Metropolitan College of...
6778
Vincent Munch
MunchV@...
Jan 3, 2003 3:04 pm
Karen et al:My only continuing objection in using INFORMATION as a substitute for REFERENCE is the same as the objection of substituting Information Studies...
6779
Jody Condit Fagan
jfagan@...
Jan 3, 2003 3:55 pm
I agree heartily that we should differentiate the product "information" or even "information use" from our service of connecting people to the info they need....
6780
David P. Dillard
jwne@...
Jan 3, 2003 4:05 pm
NEWS: Legislation Aims at Making United States Federal Government Web Resources Better Sources of Information for the Public The E-Government Law has created...
6781
Pearson, Barbara
bpearson@...
Jan 3, 2003 5:00 pm
I agree there's a very important distinction between "information" and "reference." Almost ALL of the points people have made in this string are valid. So,...
6782
Nemer, Ronna
ronna.nemer@...
Jan 3, 2003 5:41 pm
Jody, et al, I agree that "Ask Us!" and "Ask a Librarian" are useful (and increasingly popular) generic terms for promoting use of our digital reference...
6783
Nemer, Ronna
ronna.nemer@...
Jan 3, 2003 5:58 pm
Oops, sorry, the question mark logo and links didn't copy to my message. Anyway, the logo precedes the links, one to "Email Reference (Ask a Librarian)", and...
