dig_ref : Messages : 7836-7865 of 11748

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7836	This may be of interest. Software & Information Industry Association's (SIIA) Scientifically Based Research: A Guide for Education Publishers and Developers ...	David P. Dillard jwne@...	Jul 1, 2003 10:28 am
7837	Hello, I work at a college library in Israel. During this summer we will offer our students digital reference services. At the moment we are still at a ...	Ruthi Sela Ruthi_Sel@...	Jul 1, 2003 11:59 am
7838	Ruth, I would go for D. Then you are giving service to someone whose circumstance are really unknown plus you are giving them an instruction on how to be...	Greene, Louise lwgreene@...	Jul 1, 2003 12:44 pm
7839	Ruthi, I agree Louise. Whet their appetite and capture that teachable moment. Matt --On Tuesday, July 01, 2003 8:29 AM -0400 "Greene, Louise" ... Matthew R....	Matthew R. Marsteller matthewm@...	Jul 1, 2003 2:21 pm
7840	I'm not sure I completely agree with any of them. I suggest a variation of "D". We send information concerning what sources to try (our catalog, and databases)...	Tina M Adams Tina.Adams@...	Jul 1, 2003 3:04 pm
7841	You never send articles to students? ... From: Tina M Adams [mailto:Tina.Adams@...] Sent: Tuesday, July 01, 2003 9:50 AM To: DIG_REF@... ...	Sloan, Bernie bernies@...	Jul 1, 2003 3:08 pm
7842	The dislike of the term "customer" has a lot to do with librarians, not who we serve, and reflects internal debates within the profession about whether...	K. G. Schneider kgs@...	Jul 1, 2003 3:21 pm
7843	We provide a Web Delivered Document Deliver service for articles to distance students (or if we do not own the item we will web deliver to campus students as...	Tina M Adams Tina.Adams@...	Jul 1, 2003 3:37 pm
7844	Purdue University Digital Reference Services Coordinator Responsibilities: Coordinates and develops the Libraries' system-wide digital reference service,...	King, Christine E. king8@...	Jul 1, 2003 3:40 pm
7845	This is a very interesting discussion. May I add one more thing to consider when deciding whether to send articles? Should one be concerned with bandwidth?...	Chris Brady chris.brady@...	Jul 1, 2003 3:49 pm
7846	This is a pretty interesting discussion. I cannot speak to the sufficiency of your methods, Tina, but I am not certain that information literacy is being...	Greene, Louise lwgreene@...	Jul 1, 2003 4:48 pm
7847	In working with digital reference, hopefully, you have the software that allows you to co-browse with the patron. This presents the opportunity to work with...	Sarah Haman hamans@...	Jul 1, 2003 5:09 pm
7848	Yes, this seems to be more a question of reference philosophy. Since I work with mostly scientists and engineers, I've always had a lot of success with...	Matthew R. Marsteller matthewm@...	Jul 1, 2003 5:30 pm
7849	... Absolutely...it's why we don't send scans without checking to see if patron can receive it and why when I send articles out of DB, I'll do it in plain text...	Sara Weissman weissman@...	Jul 1, 2003 6:02 pm
7850	I agree - I've done scans of DB screens and e-mailed them so that students can see what I'm referring to. This also let's me make notes on the scan image...	Diane K. Kovacs diane@...	Jul 1, 2003 6:07 pm
7851	Hello! After all my previous postings about virtual reference service with voice over IP, we are going to be testing this using Question Point from July 9-July...	Lori Bell lbell927@...	Jul 1, 2003 7:53 pm
7852	Users? Patrons? Customers? A Dickensonian perspective... (Excerpted from Hard Times) ... 'Girl number twenty,' said Mr. Gradgrind, squarely pointing with...	Peter Bromberg bromberg@...	Jul 1, 2003 9:33 pm
7853	Karen, I disagree that the dislike of the word "customer" represents only a desire to distinguish libraries from the rest of the business world. The...	rddescha rddescha@...	Jul 3, 2003 4:26 pm
7854	Greetings: This announcement is being sent to a number of lists. Please accept our apologies for any duplicate postings: The Library of Congress' Serial &...	Laura Gottesman lgot@...	Jul 3, 2003 7:06 pm
7855	I will be out of the office starting 04/07/2003 and will not return until 14/07/2003. I will respond to your message when I return. ... To sign off from...	Jane Miller JMiller@...	Jul 4, 2003 5:27 am
7856	OK, since I opened this can of worms I went and did an informal survey of my patrons about the term they per fered (HS Students and Faculty). Only a few...	Holt, Morgan Morgan.Holt@...	Jul 4, 2003 7:32 am
7857	Morgan, I think, generally that you would see the same results at most libraries these days. But like you said there are a number of problems with the survey...	rddescha rddescha@...	Jul 4, 2003 12:20 pm
7858	Thanks for your interest in this topic. My concern, however, was not with client (nice neutral word) perceptions of how they catagorize themselves in their...	David P. Dillard jwne@...	Jul 4, 2003 12:53 pm
7859	... Yes, there certainly is. Our experiences as 'customers' of for-profit organizations have generally given us the impression (economically accurate) that the...	Jenne Heise jahb@...	Jul 5, 2003 5:42 am
7860	Greetings! From July 9-31, the Mid-Illinois Talking Book Center be testing Virtual Reference Services for the Visually Impaired using OCLC Question Point...	Lori Bell lbell927@...	Jul 7, 2003 2:15 pm
7861	Greetings! From July 9-31, the Mid-Illinois Talking Book Center be testing Virtual Reference Services for the Visually Impaired using OCLC Question Point...	Lori Bell lbell927@...	Jul 7, 2003 2:41 pm
7862	... <DIG_REF@...> ===== <snip> ... Jenne, Could you please explain what you mean by "economically accurate?" For example, who suggests this and...	rddescha rddescha@...	Jul 7, 2003 2:43 pm
7863	The various connotations associated with the terms customer, patron, and so forth are intriguing. Perhaps the more important issue is what library users say...	J Clapp clapp@...	Jul 7, 2003 2:51 pm
7864	Hello all, I am a library science student taking a Reference course this semester. I am working on a paper for class, and would like to informally poll those...	Julie Kliever jfkliev@...	Jul 7, 2003 2:52 pm
7865	In my view, the word "customer" is distinguished from "patron," "client," "user," and other such terms by the expectation that money will change hands. In the...	john maxstadt jmaxstadt@...	Jul 7, 2003 7:46 pm

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