dig_ref : Messages : 7977-8006 of 11748

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7977	Morning folks -- Does anyone have experience with a CGI program called csLiveSupport...	Jessica Chaiken jchaiken@...	Aug 4, 2003 1:26 pm
7978	If your virtual reference service offers user satisfaction surveys at the end of a session, I'm curious to see what sort of response rates you've gotten. I've...	Sloan, Bernie bernies@...	Aug 4, 2003 6:15 pm
7979	Hi, Bernie-- A 20% response rate is considered very good for surveys, and you're running 18%. That's actually quite a good response rate as far as surveys go....	Scheiberg, Susan susanls@...	Aug 4, 2003 6:31 pm
7980	Bernie - I don't know much about statistics, but yours sounds like a great return rate. We are getting only about 8 - 10% return on our user satisfaction...	Nancy Foley Nancy.Foley@...	Aug 4, 2003 11:46 pm
7981	This message is posted to multiple lists; apologies for cross posting. Reference/Humanities and Fine Arts Librarian The University of Nebraska at Omaha Library...	Dorothy Willis dorothywillis@...	Aug 5, 2003 6:50 pm
7982	Bernie Sloan did an excellent job of analyzing the survey's from the MyWebLibrarian virtual reference service. We are very pleased with the 18% rate and with...	Anna Yackle ayackle@...	Aug 5, 2003 7:13 pm
7983	The University of Minnesota Libraries is looking for a Head of Wilson Library (Humanities/Social Sciences) Reference. This will be a great opportunity to work...	Vicki Glasgow blibvlg@...	Aug 5, 2003 10:23 pm
7984	I just completed an evaluation of system use and user satisfaction for the My Web Librarian virtual reference service here in Illinois. My Web Librarian uses...	Sloan, Bernie bernies@...	Aug 6, 2003 5:22 pm
7985	... Sylvia Y. Curtis Library-Information Services University of California Santa Barbara, CA 93106 (805)893-3454 phone (805)893-4676 fax ...	Sylvia Curtis curtis@...	Aug 6, 2003 6:03 pm
7986	Bernie, You are right -- this is great for me and our team to read and digest. We take this type of information very seriously -- especially the constructive...	George Cigale GCigale@...	Aug 6, 2003 6:45 pm
7987	RESOURCE: A Selective Topically Indexed Diretory of Excellent Information Science, Business and Law Links Those interested in a website with links pertinent to...	David P. Dillard jwne@...	Aug 7, 2003 5:07 am
7988	I'm interested to see examples of especially clear web pages and/or graphics used to describe your library's virtual reference service. Please send me...	Alisa J. Whitt whitta@...	Aug 7, 2003 3:56 pm
7989	We use the 24/7 product and our 'word' is CONNECT. Not only do we have a customized button from our website that uses 'connect' but the 24/7 interface has a...	Holly Sammons sammons@...	Aug 7, 2003 6:46 pm
7990	Here is the URL for our "Ask Us" page: http://www.lib.utah.edu/services/askus/ _________________________________________ Linda Keiter General Reference...	Linda Keiter linda.keiter@...	Aug 7, 2003 8:24 pm
7991	"Beyond Boolean: Effective Web Reference Strategies " Web-based workshop. Register at anytime to work at your own pace during 2003. Registrants will receive a...	Diane K. Kovacs diane@...	Aug 8, 2003 5:58 pm
7992	Reference Instruction Librarian DePaul University Libraries, Loop Campus Under the general supervision of the Director of Libraries and the direct supervision...	Paula Dempsey pdempsey@...	Aug 8, 2003 7:44 pm
7993	Peter's Digital Reference Shelf - August 2003 The August 2003 edition of Peter's Digital Ready Reference Shelf is available on the Gale Group website. Peter...	Lois Kiehl kiehl@...	Aug 9, 2003 4:28 am
7994	The College of Information Studies at the University of Maryland is pleased to announce the following two e-learning, continuing education courses this fall....	Cindy Boeke referencedesk@...	Aug 10, 2003 6:56 pm
7995	If my memory is still functioning properly, I believe Carnegie Mellon had a 30-35% return rate on the chat exit survey for the first 2 years of the service. I...	Paul Neuhaus neuhaus@...	Aug 11, 2003 2:34 pm
7996	I was wondering if their is any software being used out the to track usgae of site licensed software by users. Our library has to charge back all usage. I...	Amy Tursky amytursky@...	Aug 11, 2003 7:39 pm
7997	Attention ALA members and anyone interested in resource sharing - I am chairing a task force which is petitioning the ALA Reference and User Services...	Mary Hollerich hollerich@...	Aug 12, 2003 3:55 pm
7998	The following position at Iowa State University is being cross-posted to a number of lists; please excuse any duplication. IOWA STATE UNIVERSITY An Equal...	Gerry Mckiernan gerrymck@...	Aug 12, 2003 5:34 pm
7999	A friend wants to write her dissertation on distance education programs in the theater arts. She is having a difficulty time locating information. Can anyone...	Beck, Sheila SBeck@...	Aug 13, 2003 2:04 pm
8000	Try "Distance Learning" as the subject as well as "distance education" ... From: Beck, Sheila [mailto:SBeck@...] Sent: Wednesday, August 13, 2003 9:57...	Vincent Munch MunchV@...	Aug 13, 2003 2:10 pm
8001	Try these sites for a list of distance edu. programs in theater arts: http://www.gradschools.com/listings/distance/theater_distance.html ...	Brenda S. Robertson/A... robertson@...	Aug 13, 2003 2:46 pm
8002	*This message has been cross-posted to several lists. Please excuse any duplication* Hello all, At the VRD 2002 Digital Reference Conference in Chicago, a...	Joann Wasik jmwasik@...	Aug 13, 2003 3:14 pm
8003	[widely cross-posted with apologies for duplication] 2003 LITA National Forum "Putting Technology Into Practice" is the theme for the sixth annual Library and...	Debra Shapiro dsshapiro@...	Aug 13, 2003 3:31 pm
8004	Please join us for the 3rd annual "Brick and Click Libraries: The Shape of Tomorrow" http://www.nwmissouri.edu/library/pr/symposium/ An Academic Library...	Meldrem,Joyce MELDREM@...	Aug 14, 2003 2:25 pm
8005	This message has been posted to multiple lists. Please excuse any duplication. Dear Colleagues: By way of this note, I wanted to remind you that there is...	Hope Kandel hope@...	Aug 14, 2003 3:16 pm
8006	At Q and A NJ, we currently get approx. 15% response rate. This has dropped a little each month from the 30+% response rate that we started out with almost 2...	Peter Bromberg bromberg@...	Aug 14, 2003 8:00 pm

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