dig_ref : Messages : 9550-9579 of 11748

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9550	I will be out of the office starting 07/30/2004 and will not return until 08/09/2004. I am on vacation! Please direct any questions to the Information Desk ...	Rachael Naismith Rachael_Naismith@...	Aug 2, 2004 5:03 am
9551	It's time for the 2nd installment of the InfoTech Tips & Trends! The Emerging Technologies in Instruction Committee is interested in hearing about the...	Michael Bolam mrbst20+@...	Aug 2, 2004 1:20 pm
9552	Heather & all, I just completed a study of chat reference transcripts that looked at interpersonal aspects of chat and which did a count of thank yous. In ...	Marie Radford mradford@...	Aug 2, 2004 2:39 pm
9553	There are many issues that affect chat service usage--some more important than others-and we don't know yet what works best. Here are a few considerations, in...	Hirko, Buff bhirko@...	Aug 2, 2004 3:36 pm
9554	Hey folks-- it's annual report time at Brandeis and I just uncovered some very interesting statistics. An analysis of our main reference department activity...	Ann Frenkel frenkel@...	Aug 2, 2004 4:24 pm
9555	For those of you using IM for your chat, a couple of questions: 1-Do you have any kind of routing system if you need to refer the question to a subject...	Allyson Washburn allyson_washburn@...	Aug 2, 2004 9:55 pm
9556	Allyson, We've been using IM for about a year at UNC-CH and have dealt with a lot of the issues you mention below. 1. Routing system - Generally, if we can't...	Suchi Mohanty smohanty@...	Aug 3, 2004 6:16 pm
9557	Greetings, all. I am preparing for semi-annual Fall Faculty Training of UT Faculty who will be moving a face-to-face course into the online environment for the...	Barksdale, Terry TBarksdale@...	Aug 4, 2004 1:05 pm
9558	Our library is just a few short weeks away from opening our new chat reference service to the public. My colleagues and I are debating whether to use our real...	Arendall-Salvetti, Th... tbarendallsa@...	Aug 4, 2004 5:28 pm
9559	Sign your name with the title reference librarian. ... To sign off from DIG_REF, send a message to LISTSERV@... with the command SIGNOFF DIG_REF....	Ann Sullivan sulliva@...	Aug 4, 2004 5:30 pm
9560	Tom, I heartily recommend using a personal name that isn't your own, an alias for your chat reference persona. Patrons definitely appreciate knowing that the...	TUCKER-RAYMOND Caleb calebt@...	Aug 4, 2004 5:41 pm
9561	At Michigan State, it was decided to use our first name only. We talked long about it and decided alias were not necessary. Patrons are as apt to find out...	Behm, Leslie behm@...	Aug 4, 2004 6:09 pm
9562	Hi! In the Librarians by Request service, we generally use our real first names. Some of our librarians have opted to use more gender-neutral names or...	Denise Shereff DShereff@...	Aug 4, 2004 6:09 pm
9563	Dig-Ref, This sounds like a chance to adopt cyber nicknames (these might be funny) which would show patrons if they were communicating with the same...	Nathan Parker nparker@...	Aug 4, 2004 6:09 pm
9564	Most of our librarians use their first names for chat, although a few have decided to adopt anonymous gender neutral names. We've found that occasionally to...	Jennifer Duvernay Jennifer.Duvernay@...	Aug 4, 2004 6:09 pm
9565	Hello Mr. Arendall-Salvetti, I allow the staff here to select their own names. Some choose to use their own names, others select pseudonyms. I've requested...	Williams Susan D williamssd@...	Aug 4, 2004 6:09 pm
9566	I'm working in a public library setting and we have encouraged our librarians to use initials if they aren't comfortable with their names. We have similar...	Holly Sammons sammons@...	Aug 4, 2004 6:09 pm
9567	Hi there - We strongly felt that screen names like "VPL Librarian 1" were too impersonal, and have asked all of our staff to go by their first names when ...	Deborah Hutchison deborhut@...	Aug 4, 2004 6:09 pm
9568	I don't use my name, and I dont think any one does where I do Live chat reference. We could, but we just look at the time of the chat's transcript to see who...	Daniel Overfield do36@...	Aug 4, 2004 6:09 pm
9569	... At the University of Alberta, staff have the choice of the following: 1. Using an ID that will identify them as a generic 'persona' created for Chat Ref....	Slater, Linda Linda.Slater@...	Aug 4, 2004 6:13 pm
9570	I'm a champion of gender-neutral names. Years ago I chose "Drew," although it seems more people think of Drew Carey than Drew Barrymore. ... Drew, so there's...	R C Nemer rcnemer@...	Aug 4, 2004 6:14 pm
9571	We had a combination. Mostly first names, some first name last name, a few last name only, and one Mrs. last name (she didn't like the informality of the...	Alan Hagyard ahagyard@...	Aug 4, 2004 6:15 pm
9572	Why not be personable and give your name? With most customer service interaction, you are given at least a first name. You don't have to give all of your...	Jeffry Dean Archer jdarcher@...	Aug 4, 2004 6:34 pm
9573	NYPL's Ask Librarians Online service uses Question Point. We sign on to Chat as either Nick or Nora ( from "The Thin Man" leading characters, Nick and Nora...	canshien canshien@...	Aug 4, 2004 6:53 pm
9574	At the risk of posting too many times, I'm going to try once again, as I have yet to see any of my previous posts on this matter. Apologies to those of you who...	Ronna C Nemer ronna.nemer@...	Aug 4, 2004 7:35 pm
9575	I definitely agree with Deborah on this issue. An actual name, even if it is not your real name, is preferable to a generic appellation such as "XY College...	Kristina Womack romtina2000@...	Aug 4, 2004 8:16 pm
9576	Our choice was more driven by the fact that we only bought one seat of the software. Since everything else at Carnegie Mellon was named Andrew or Andy, we...	Matthew R. Marsteller matthewm@...	Aug 4, 2004 8:19 pm
9577	At DPL, all staff are required to wear name tags, whether it's your first name or more formal last name. So, it was decided that the librarians needed to...	Susie Whiteford swhitefo@...	Aug 4, 2004 9:05 pm
9578	On another list I'm on, we've been sharing our "porn names," that is, what our names would be if we were porn stars. These often make great nom de plumes. ...	K.G. Schneider kgs@...	Aug 4, 2004 9:05 pm
9579	We use our names and our pictures show up in the browser bar. In the three years we have been doing chat ref we've never had a problem with "crazies",...	Allyson Washburn allyson_washburn@...	Aug 5, 2004 2:39 pm

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