Karen, Me thinks you are being a wee bit too harsh on some of the literature critical of VR In the first place, the two Coffman/Arret articles (which are...
Michelle Cerat
michcerat@...
Oct 1, 2004 7:26 am
9866
Judi Braudy is out of the office from October 1 until 1 p.m. October 12. All messages will be read ASAP. Judi ... To sign off from DIG_REF, send a message to...
Judi Braudy
jbraudy@...
Oct 1, 2004 7:26 am
9867
I am going to take Michelle to task a little bit. I haven't looked at the bibliography of negative VR reviews. I have read Maxwell's "opinion piece" and find...
Drew, Bill
drewwe@...
Oct 1, 2004 1:11 pm
9868
... Chat services at Orbitz or Lands End are designed to help people who are already using their web site. We face an additional challenge of making contact...
Thomas Dowling
tdowling@...
Oct 1, 2004 1:21 pm
9869
... [snip] ... Point of fact to offer here: MSN Messenger 6.2 does have app. share and remote assistance. While we haven't perfected the use of those features...
Rian M.
rianardo@...
Oct 1, 2004 2:01 pm
9870
... Generational thing, to some extent, I think..and a function of how much documentation/archiving is wanted of any exchange, too. Get ready for the younger...
Sara Weissman
weissman@...
Oct 1, 2004 2:21 pm
9871
[snip]Bill said: I find the idea of scripted answers ludicrous. How many of us use scripts when we deal with phone reference? I hate scripted responses that...
Nancy ONeill
Nancy.ONeill@...
Oct 1, 2004 2:43 pm
9872
In the general "what's wrong with virtual reference" thread, several people have mentioned the importance of IM and cell phones with younger library users (and...
Sloan, Bernie
bernies@...
Oct 1, 2004 3:14 pm
9873
Dig_Ref [mailto:dig_ref@...]On Behalf Of Sloan, Bernie wrote on 01-October-2004 10:13: [snip] ... I understand the concern about a patron not...
Paolino, Bob
Bob.Paolino@...
Oct 1, 2004 3:47 pm
9874
As a librarian reporting in from the first college campus in the USA to replace all phones in dorms with cellphones for all students, we are fighting a...
Drew, Bill
drewwe@...
Oct 1, 2004 3:58 pm
9875
Actually, we have posted signs in our general stacks encouraging students to call a help number if they are lost and need assistance finding a call number....
Leslie Haas
leslie.haas@...
Oct 1, 2004 4:00 pm
9876
I think this could be turned into a really great marketing/branding opportunity. One idea that I've been mulling over for a while is getting some kind of...
Susie Whiteford
swhitefo@...
Oct 1, 2004 4:05 pm
9877
Even without advertising it, I have received a few calls from students using their cell phones asking for assistance while in the library. Those calls dealt...
Padilla, Greg
Greg.Padilla@...
Oct 1, 2004 4:35 pm
9878
We have designated cell phone areas, and the students are usually pretty good about using them. Joe Harmon ... From: Dig_Ref [mailto:dig_ref@...]...
Harmon, Joseph C
jharmon@...
Oct 1, 2004 4:42 pm
9879
`Agreed Rian! - Instead of libraries/librarians just setting the tech pace, libraries/librarians should follow/respond to patron's cues/trends - When requests...
Karen Pdo
karenpdo@...
Oct 1, 2004 6:04 pm
9880
... Absolutely, to both Sara and Nancy on this. I wasn't making a 4-legs-good, 2-legs-bad argument about a specific format (and I like the advice to put down...
K.G. Schneider
kgs@...
Oct 1, 2004 6:16 pm
9881
I'm a little surprised no one has mentioned SMS, but this list is very U.S.-centric, and SMS is like wildfire in Europe and Asia. Btw, I have no intention of...
K.G. Schneider
kgs@...
Oct 1, 2004 6:20 pm
9882
... I didn't quote from these two articles in my blog piece, but I read them. The primary suggestions pace VR were stop the service; market; join a consortium....
K.G. Schneider
kgs@...
Oct 1, 2004 6:43 pm
9883
For those who doubt the power of marketing/public relations/promotion, consider this. Context: I posted a message in June about our exhibits at homeschooler ...
Hirko, Buff
bhirko@...
Oct 1, 2004 7:38 pm
9884
(sending this message from a remote location--if there are multiple postings, please pardon!) My gripe with all of the articles that question VR is that we are...
Hirko, Buff
bhirko@...
Oct 1, 2004 8:06 pm
9885
Certainly we can all second Buff’s suggestion to “take a good, long look ….” I would simply add to her list of 3 elements to investigate, the need for...
Linda Arret
linda.arret@...
Oct 1, 2004 9:15 pm
9886
Hi everyone, I'll shortly be embarking on my MLIS research project on the topic of service quality in virtual reference services provided by New Zealand ...
Ingrid Henderson
ingrid.henderson@...
Oct 1, 2004 11:59 pm
9887
I would like to sign off from this listserv - but when I follow the instructions I still keep getting hundreds of emails!!! HELP Please! How do I sign off?? ...
Jenni Faulkner
gjfaulkner@...
Oct 3, 2004 7:30 am
9888
Jenni, I say block it with your e-mail choices :-) Wish you luck, Mary Jenni Faulkner <gjfaulkner@...> wrote: I would like to sign off from this...
Mary Zimmerman
kindone@...
Oct 3, 2004 7:40 am
9889
My list wasn't meant to be comprehensive--and thanks to Linda for fleshing it out. My concern is that folks start VR, do little or nothing to ensure it is...
Hirko, Buff
bhirko@...
Oct 4, 2004 2:58 pm
9890
... What! Give up a service, just because it isn't used or useful any more? Buff invoking the A-word on a Monday is a great way to start the week. Karen G....
K.G. Schneider
kgs@...
Oct 4, 2004 3:26 pm
9891
I will be out of the office starting 04/10/2004 and will not return until 14/10/2004. I will respond to your message when I return. If you need assistance...
Jennifer White
Jennifer.White@...
Oct 4, 2004 3:38 pm
9892
I thought this would be of sufficient interest to warrant a posting. -- George ________________________________ From: Peter Suber [mailto:peters@...] ...
George Porter
george@...
Oct 4, 2004 4:46 pm
9893
Has anyone got an instance of some service they were able to drop in order to fund and/or staff chat? I'd sure like to know what it was because at our library,...
Frank, Ilene
ifrank@...
Oct 4, 2004 5:33 pm
9894
Urban Legends Reference Pages <http://www.snopes.com/> is truly one of the great unsung reference resources of the last 5+ years. Need to determine whether or...
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