Karen, Me thinks you are being a wee bit too harsh on some of the literature critical of VR In the first place, the two Coffman/Arret articles (which are...
9866
Judi Braudy
jbraudy@...
Oct 1, 2004 7:26 am
Judi Braudy is out of the office from October 1 until 1 p.m. October 12. All messages will be read ASAP. Judi ... To sign off from DIG_REF, send a message to...
9867
Drew, Bill
drewwe@...
Oct 1, 2004 1:11 pm
I am going to take Michelle to task a little bit. I haven't looked at the bibliography of negative VR reviews. I have read Maxwell's "opinion piece" and find...
9868
Thomas Dowling
tdowling@...
Oct 1, 2004 1:21 pm
... Chat services at Orbitz or Lands End are designed to help people who are already using their web site. We face an additional challenge of making contact...
9869
Rian M.
rianardo@...
Oct 1, 2004 2:01 pm
... [snip] ... Point of fact to offer here: MSN Messenger 6.2 does have app. share and remote assistance. While we haven't perfected the use of those features...
9870
Sara Weissman
weissman@...
Oct 1, 2004 2:21 pm
... Generational thing, to some extent, I think..and a function of how much documentation/archiving is wanted of any exchange, too. Get ready for the younger...
9871
Nancy ONeill
Nancy.ONeill@...
Oct 1, 2004 2:43 pm
[snip]Bill said: I find the idea of scripted answers ludicrous. How many of us use scripts when we deal with phone reference? I hate scripted responses that...
9872
Sloan, Bernie
bernies@...
Oct 1, 2004 3:14 pm
In the general "what's wrong with virtual reference" thread, several people have mentioned the importance of IM and cell phones with younger library users (and...
9873
Paolino, Bob
Bob.Paolino@...
Oct 1, 2004 3:47 pm
Dig_Ref [mailto:dig_ref@...]On Behalf Of Sloan, Bernie wrote on 01-October-2004 10:13: [snip] ... I understand the concern about a patron not...
9874
Drew, Bill
drewwe@...
Oct 1, 2004 3:58 pm
As a librarian reporting in from the first college campus in the USA to replace all phones in dorms with cellphones for all students, we are fighting a...
9875
Leslie Haas
leslie.haas@...
Oct 1, 2004 4:00 pm
Actually, we have posted signs in our general stacks encouraging students to call a help number if they are lost and need assistance finding a call number....
9876
Susie Whiteford
swhitefo@...
Oct 1, 2004 4:05 pm
I think this could be turned into a really great marketing/branding opportunity. One idea that I've been mulling over for a while is getting some kind of...
9877
Padilla, Greg
Greg.Padilla@...
Oct 1, 2004 4:35 pm
Even without advertising it, I have received a few calls from students using their cell phones asking for assistance while in the library. Those calls dealt...
9878
Harmon, Joseph C
jharmon@...
Oct 1, 2004 4:42 pm
We have designated cell phone areas, and the students are usually pretty good about using them. Joe Harmon ... From: Dig_Ref [mailto:dig_ref@...]...
9879
Karen Pdo
karenpdo@...
Oct 1, 2004 6:04 pm
`Agreed Rian! - Instead of libraries/librarians just setting the tech pace, libraries/librarians should follow/respond to patron's cues/trends - When requests...
9880
K.G. Schneider
kgs@...
Oct 1, 2004 6:16 pm
... Absolutely, to both Sara and Nancy on this. I wasn't making a 4-legs-good, 2-legs-bad argument about a specific format (and I like the advice to put down...
9881
K.G. Schneider
kgs@...
Oct 1, 2004 6:20 pm
I'm a little surprised no one has mentioned SMS, but this list is very U.S.-centric, and SMS is like wildfire in Europe and Asia. Btw, I have no intention of...
9882
K.G. Schneider
kgs@...
Oct 1, 2004 6:43 pm
... I didn't quote from these two articles in my blog piece, but I read them. The primary suggestions pace VR were stop the service; market; join a consortium....
9883
Hirko, Buff
bhirko@...
Oct 1, 2004 7:38 pm
For those who doubt the power of marketing/public relations/promotion, consider this. Context: I posted a message in June about our exhibits at homeschooler ...
9884
Hirko, Buff
bhirko@...
Oct 1, 2004 8:06 pm
(sending this message from a remote location--if there are multiple postings, please pardon!) My gripe with all of the articles that question VR is that we are...
9885
Linda Arret
linda.arret@...
Oct 1, 2004 9:15 pm
Certainly we can all second Buff’s suggestion to “take a good, long look ….” I would simply add to her list of 3 elements to investigate, the need for...
9886
Ingrid Henderson
ingrid.henderson@...
Oct 1, 2004 11:59 pm
Hi everyone, I'll shortly be embarking on my MLIS research project on the topic of service quality in virtual reference services provided by New Zealand ...
9887
Jenni Faulkner
gjfaulkner@...
Oct 3, 2004 7:30 am
I would like to sign off from this listserv - but when I follow the instructions I still keep getting hundreds of emails!!! HELP Please! How do I sign off?? ...
9888
Mary Zimmerman
kindone@...
Oct 3, 2004 7:40 am
Jenni, I say block it with your e-mail choices :-) Wish you luck, Mary Jenni Faulkner <gjfaulkner@...> wrote: I would like to sign off from this...
9889
Hirko, Buff
bhirko@...
Oct 4, 2004 2:58 pm
My list wasn't meant to be comprehensive--and thanks to Linda for fleshing it out. My concern is that folks start VR, do little or nothing to ensure it is...
9890
K.G. Schneider
kgs@...
Oct 4, 2004 3:26 pm
... What! Give up a service, just because it isn't used or useful any more? Buff invoking the A-word on a Monday is a great way to start the week. Karen G....
9891
Jennifer White
Jennifer.White@...
Oct 4, 2004 3:38 pm
I will be out of the office starting 04/10/2004 and will not return until 14/10/2004. I will respond to your message when I return. If you need assistance...
9892
George Porter
george@...
Oct 4, 2004 4:46 pm
I thought this would be of sufficient interest to warrant a posting. -- George ________________________________ From: Peter Suber [mailto:peters@...] ...
9893
Frank, Ilene
ifrank@...
Oct 4, 2004 5:33 pm
Has anyone got an instance of some service they were able to drop in order to fund and/or staff chat? I'd sure like to know what it was because at our library,...
9894
George Porter
george@...
Oct 4, 2004 5:33 pm
Urban Legends Reference Pages <http://www.snopes.com/> is truly one of the great unsung reference resources of the last 5+ years. Need to determine whether or...
