----- Original Message -----

From: B C

To: discussbusinesscontinuity@yahoogroups.com

Sent: Thursday, December 18, 2008 11:01 AM

Subject: Re: [discussbusinesscontinuity] Downtime Costs

Good Morning Bill That is a difficult problem.  First, I suggest conducting a BIA to determine which applications directly impact/generate revenue, to include any sales made through your website.  Then you'll be able to prioritize all applications based on that impact to revenue, which will reap dividends when developing your plan.  Then I'd suggest working with the people that process sales through the applicable applications to see the sales volume.  (If you see ebbs and flows that would also be a good thing to know - so management can determine if/when RTOs can be extended because it's "that time of the year")  From the sales volume you should be able to determine the hourly revenue loss.  The bottom line is you can't do this by yourself or in a vacuum, talk to the experts.  After you get your bottom line figure, I suggest running this back through your experts so you have their buy-in when you brief management on your findings and can include that buy-in during your brief.  I hope this helps.  If you have any additional questions please feel free to contact me directly at bc2_llc@comcast.net Bob Cohen, CBCP, CCM, CBRM  --- On Thu, 12/18/08, Perschke, Bill <BPerschke@cskauto.com> wrote: From: Perschke, Bill <BPerschke@cskauto.com> Subject: [discussbusinesscontinuity] Downtime Costs To: discussbusinesscontinuity@yahoogroups.com Date: Thursday, December 18, 2008, 11:23 AM Our company has just merged with another larger company of the same type. We are a chain of retail/wholesale auto parts stores. I have been asked to determine the cost per downtime IT hour at the new corporate headquarters. Could anyone make recommendations as to how to go about doing this? I know there are average statistics for many types of companies available. I know a lot more must go into this than just dividing the gross sales by the number of open hours for the business. It seems that there would be so many variables it would be difficult to determine this. Any help or direction would be greatly appreciated. Thanks, Bill Perschke Governance/Business Continuity Coordinator Bperschke@cskauto. com