Does any one out there have a call tree model? We are currently using call tree lists, but not spelling out to our planners how it should actually work. Some...
Makinson, Linda
Linda.Makinson@...
Nov 1, 2005 8:46 am
2749
Hi, I had the same problem and so I implemented an internet based SMS system which incorporates conferencing calling as well. In all my tests it has approved...
Mondy Holliday
mondy2301@...
Nov 1, 2005 4:16 pm
2750
Mondy I note with interest your usage of the SMS facility. When you start an activation/escalation, how do you know who has picked up your mesage and who has...
andrew.h.nayar@...
Nov 1, 2005 5:07 pm
2751
Go to www.alertcast.com This is a call notification service I have used successfully for initial notification. Regards, JRR John R. Rowe, CBCP Manager,...
JR.Rowe@...
Nov 1, 2005 5:26 pm
2752
A very good tool I have recommended and used at various clients call list notification is Dialogic Communications Emergency Notification and Call Center...
If the processes are already documented in the IT Run Books and Procedures, why do they need to be replicated? Replication to another location under differing...
Although it was published in May 2004, here is a place to start. Each organization has updated their offerings, but this gives a good staring point in the US. ...
Hello again Linda, In the emergency notification world, MIR3 - or their significant VAR (www.warncalling.com) - are very much worth a serious look. It is the...
Hello All, We have numerous sites that we have recently taken over that have no backup power and no official procedures in place should the power go out. With...
My only input on this is that in nearly every major incident in recent times the first thing that fails is technology. There are lots of great "toys" out...
Anthony, One thing I have seen used effectively is sending out notices to all employees that say something like: "Hot weather is approaching and we want to...
Hi Linda, Here in Brazil we adopted a service provider called Vola Brasil (www.vola.com.br) through which we send SMS messages to the cell phones of a key...
Have to agree with you. There are any number of "automated" methods but being able to dial when the "automated" method is not available does need to be...
JR.Rowe@...
Nov 2, 2005 2:40 pm
2761
Hi there, I would like to know how the Interner based SMS works. What is the name of the software? Any other details etc. Thanks & regards Nalin Mondy Holliday...
JRR, agreed. I have deployed the following communication procedure for critical staff. Each critical person has a cell phone and radio. Overview: We send a...
When we talk about disruption as a result of actual or potential attacks, be they electronic or physical, it is easy to quantify potential damage and cost to...
Lewis, Chris @ Sydney
Chris.Lewis@...
Nov 4, 2005 7:33 am
2764
Hi all Is it not feasible to cascade like undermentioned Person A calls 3 subordinates/fellow colleagues The "3" in turn would individually call "3" more and...
I am looking for examples for reporting BC/DR program status. Any type of dashboard, presentation, etc.. Regards, JRR [Non-text portions of this message have...
JR.Rowe@...
Nov 4, 2005 7:34 am
2766
This is a great example of the need for planning and training and education. Several points should be assessed in this message and conclusions drawn. Who sent...
Jeff Charlton
j-charlton@...
Nov 4, 2005 8:26 am
2767
It is feasible, but there needs to be someone who will be certain that everyone has been contacted. Its better not to have too many levels - 3 or so. Person A...
At first I thought it would take considerable time to contact many critical staff in a large company, but, you must consider the event. (I assume that the...
Who has ever used a call tree in a real emergency? Emergencies by default are usually weekends, bank holidays, Christmas eve and most importantly wedding...
Jeff Charlton
j-charlton@...
Nov 4, 2005 5:31 pm
2770
I agree completely with Jeff on this. Many businesses rotate the person "on call". This is especially true for those working in IT. I have seen people not on...
I have something but it is on a CD at home..... will send it to you on Monday...... Gene Moore [Non-text portions of this message have been removed]...
Hi, 5 is ideal, I also had tried 3 under each call list. Based on testing results, I found that the lower the number the faster the information reach the...
Mohd Radzuan Mohamed
radzuanm@...
Nov 7, 2005 7:43 am
2774
One thing you have to consider with call trees is that everyone needs to have the numbers of the people downstream from the target person. Using the ABCD...
Great review and I liked the tea lady initiation. You were honest enough to make the remark that the end result of testing call tree communications was "one...
Jeff Charlton
j-charlton@...
Nov 7, 2005 9:45 am
2776
Jim That would almost require that everyone anywhere on the call tree would need a complete roster. On paper. (You may take your spouse and cell phone to...
That is absolutely correct! What I advocate is keeping a copy of all relevant Business Continuity documents on an encrypted USB drive that you keep with you at...
