Hi all, had a funny thing happen the last couple of days. Yesterday i blogged, pretty negatively, on the topic of CRM companies recasting themselves as CEM...
One of the authors of the destinationCRM articles billed themselves as an "interaction architect", so in effect, this article itself is an example of people...
... Very interesting - same thing happened in my company this week. I had been talking about it for a while, but it took someone from another busines unit with...
one of the authors comes from a company called blastradius, that i'd never heard of, and their tag line "leading the customer experience revolution"...
Isn't Blast Canadian? I recall running into someone from there while in Calgary working with Critical Mass on the AT&T Wireless stuff a couple of years ago. ...
Todd Warfel
lists@...
Jun 2, 2005 4:51 pm
1292
Blast Radius is a really cool company. They're based in Vancouver and Toronto, and I spent some time with their Amsterdam office. Their work is solid, their...
Hi all, I have been approaching the Customer Experience Management area for a couple of years now from different perspectives and I think the one that works...
MessageClaudio said: One thing you must remember is to talk in their language, i.e. how your customer experience management initiative will bring ROI, what are...
This is one of the main reasons I've started using the term "customer experience strategy", it not only describes where my interests intersect ie. user...
KL> This is one of the main reasons I've started using the term "customer KL> experience strategy", it not only describes where my interests KL> intersect ie....
... That's not to say that being a polyglot isn't an advantage however :-) I agree with Lada. I guess we can all spend our time building and maintaining...
I wholeheartedly agree. I generally find there are three distinct groups (business folks, designers, and technologists) that need to be on the same page when...
I know there are a few folks here that are blogging, i just added a tool called feedburner that has totally relieved the headache (for me and users) of...
Related to last week's thread (and somewhat today's), ... I blogged about it here: http://mattzee.blogspot.com/2005/06/under-cover-impact.html in slightly more...
Matt said: "are willing to move into roles outside the Design department" Easier said than done. [Note extreme intent to avoid evidence of whining...] I'm...
There are a lot of us out there, we're just converging from different points. If we keep our 'honing devices' active and persist in energies fed by our...
Hello together! To warn you: I am not coming from a design corner, so some of the arguments might be at odds, but we should be same is the intention: Trying to...
Hello together! To warn you: I am not coming from a design corner, so some of the arguments might be at odds, but we should be same is the intention: Trying to...
... My (recurring) question is: Why "Design"? Can't some other discipline provide that same value? What is unique about Design? I'm not asking because I...
Hi Oliver, With regard to language and terminology, I, and I'm sure everyone else, have found that it's crucial to define key terms when meeting with people...
Liv said: "If you challenge the previous steps all of the time, you never go forward." I agree and will admit that being the 'keeper of moving forward' is not ...
... Good question. A couple of thoughts come to mind. It might help to differentiate between design as an activity and Design as a formal profession, title,...
Matt said: "I would love to work at a company where *everyone* understands and applies design principles... (But so far I haven't found one.)" That was why...
Paula said: So does that mean you can pull together some 'lessons learned', wrapped around a sample presentation to share with us collectively at some future...
Just a thought...a question really (read: need your feedback if you have any to offer). I recently posted a short observation illustrating an example of...
Given that the NextD featured interviews are a bit long (and many of you have far more important things to do than catch up on reading; unless you've got a...
For those interested... You are invited to participate in this NextD Survey: From your personal perspective: 1. What is the biggest opportunity for designers...
I'm a huge fan of the concept of co-creating value with customers, and here's a wonderfull essay from Peter Merholz on the topic of the value of relinquishing...
Hi all, Can you help by describing me, how you analyse the various data, you've collected during usability-tests, experiments or simple observations? I would...
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