Tired of wondering what XML is and how it can benefit your organization? Then, look no further! Find the answers you need at the Tri-XML 2005, the conference...
I've often been know for a rant or two about a lack of feedback loops. My take is always, if you can't take the effort to ask me how my experience was, at...
I've been an SBC customer for a long, long time, for the last year as a 'combined billing' customer of cellular, local, long distance and DSL. Although they...
Theresa said: "...bet you're a 'new' customer!" [Sorry to hear about your 'issues'.] Actually, there's even more good news to this story. I already had SBC...
Not sure, but a friend of mine recently had a very positive SBC experience as well - moving from Chicago to Madison. She wanted to keep her SBC DSL, but wasn't...
[Cross-posting. Feel free to forward...] Yes, while many of us have invested a lot of time in Visio and for lack of something better it has become a 'defacto'...
Hey all -- (and excuse the cross-posting) Adaptive Path is headed to Washington D.C. August 22-25 for our annual User Experience Week. This year, we’ve put...
(apologies for cross-posting) Hi all; Steve Krug and I will be teaching our Fall 2005 seminars in Washington, DC (9/15-16), Chicago (9/29-30), and Seattle...
I'm starting to work on a project to improve the end to end experience (marketing information, product design and usability, service/support, documentation,...
Hi Jackie, There are going to be some seminars coming up soon. Didn't know if you would be interested in going? See you in the morning, Marcella Louis...
[ Sorry if you get more than one of these -- Jared] Hi, I'm doing a little traveling to the west coast and giving a couple of presentations. I'll be in the San...
[The WebEx site may want to download 'updates' -- really annoying -- sign on early.] Hope to see more of you on the 11AM PDT demo today (or tomorrow 1PM PDT). ...
I hope this message finds you all well... We're looking for an Information Architect. If you or anyone you know might be interested, please send us a resume...
Hi John (and others); you might also consider posting (and searching) for IA positions on the IA Institute's job board: http://iainstitute.org/jobboard/ cheers...
If I had the resources, I'd apply a Fast Company investigative approach to find out what your collective experiences are out there right now -- what you're...
Hi Matt, Sounds like a challenging, yet inspiring project! As background, you might benefit from resources in the area of Design Management. A good point to...
Thanks Boyd, I understand the process pretty well. Just trying to figure out the tactical part around managing and communicating all the information, ...
Matt: I am not here to make a pitch but you might also look at linking in a collaborator who is familiar with unpacking, organizing and visualizing abstract...
GK, I am interested in learning more about business concept visualization. Could you please provide me with some direction? Thank you. Gary Gary M. Bakken,...
If there are any students on the list who could benefit from the following assignment (either assignment credit or an accomplishment for your resume), please...
It's remarkable that even within leading technology organizations like Sun, designers still rely on narrowband telephony as their principal medium of ...
[Forgive me a moment while I take the long way around to my point. So sue me...] One primary mechanism that we rely on is the scenario. I've classified them by...
I apologize for the cross-posting... Anyone out there have a standard set of benchmarks to measure the success / failure of UCD? I am trolling for some ideas...
Damon, You may want to see Jared Spool's 'The cost of frustration' article as that can give you some ideas about success measurements. The quantitative metrics...
More on the usability side but still applicable is Scott Berkun's article on usability benchmarking. http://www.scottberkun.com/essays/essay27.htm I also did a...
Hello from The Content Wrangler! I thought many of you might like to know about an upcoming webinar series designed to help you learn how to make the case (and...
WEBINAR: Proving the Case for DITA-based Authoring - August 16, 2005 (1:00pm EST) The Rockley Group and Blast Radius examine how to make the case for adopting...
Relevant artifact: The following story from Fast Company illustrates how a design company helped to influence 'new perspectives' among their staff by changing...
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