Join one writer as she muddles through the maze of tools and technology to rediscover the value of remaining true to her technical writer roots. Also, learn...
So you consider yourself a DITA guru, eh? Or perhaps you're just an ordinary Jane or Joe with a little DITA lessons learned under your belt? Either way, now is...
[Great Piece to Share With Others: http://hbswk.hbs.edu/item.jhtml?id=5075&t=marketing] Check out the quotes below from the Harvard Business School's article...
Paula, Very interesting the article you sent. In my experience, companies aim not to be the best in their fields but the 'least worse' of them all...they just...
Experience Design Folk-- I'm working on putting together a one-day workshop on some true experience design -- bridging physical and virtual worlds. User...
CT> On the phrase [The most brilliantly designed and insightful customer CT> offerings can be rendered impotent by poor execution] Here in Europe, people CT>...
Just as a 'tease' to start a conversation, I got this idea while watching a CNN piece on the phenomenal growth of Whole Foods. What became apparent to me is...
... These 3 are unfamiliar to me, possibly because I am not located in the Unites States. Could you defend your choices, please? :-) ... The Easy Company from...
Peter Boersma said: > Grocery: Whole Foods, HEB Central Market ... These 3 are unfamiliar to me, possibly because I am not located in the Unites States. Could...
Anthony said: I'm surprised you didn't put SouthWest or JetBlue on that list for airlines. As I haven't flown JetBlue, I can't comment. The 'financial woes' of...
In a message dated 11/22/2005 4:55:19 AM Central Standard Time, ... I'll only answer if you quit calling me "Mr. Pine", Paula! Peter's suggestion of the Easy...
International Design and Engagability Conference @ NordiCHI 2006 iDec3 will take place at NordiCHI 2006, Oslo, Norway, October 2006. Follow the link at the...
International Design and Engagability Conference @ NordiCHI 2006 iDec3 will take place at NordiCHI 2006, Oslo, Norway, October 2006. Follow the link at the...
International Design and Engagability Conference @ NordiCHI 2006 iDec3 will take place at NordiCHI 2006, Oslo, Norway, October 2006. Follow the link at the...
Content Management Professionals Make Prestigious EContent 100 List Fifth Annual List Recognizes Top Contributions to Digital Content and Content Management...
I can’t speak to the markets, but Washington Mutual is known for its overwhelmingly successful Occasio program to civilize the consumer banking experience....
Experience Design folks -- The IA Institute is helping produce an event called "User Interfaces for Physical Spaces." It's a one day workshop that walks...
It would be nice if things like this were grouped with other events. So, for the left coast folks, we could justify a trip right. I keep seeing these great one...
I don't know much about Steve Wynn, but if you're looking for someone in the Hospitality industry who understands the value of creating an experience, you have...
Forrester has a number of presentations focused on the topic of "Customer-Focused Innovation". I believe you can access these two: The Essentials of...
The SF Chronicle had an interview with Chip Conley not too long ago: http://www.sfgate.com/cgi-bin/article.cgi?f=/c/a/2005/08/07/ BUGSFE1OF51.DTL I was so...
In a message dated 11/29/2005 5:49:30 AM Central Standard Time, ... Not just praise but our third Experience Stager of the Year (EXPY) award in 2001! I...
Thanks to Mark Vanderbeeken for blogging a note about a relevant Business Week article: http://blog.vanderbeeken.com/2005/12/shoot_the_focus.html While I've...
And I just found additional notes from another Forrester analyst, Christine Overby (from her presentation "The Essentials of Customer Driven Innovation"): The...
In my experience focus groups aren't really all that effective for validating concepts either (as the Forrester analyst suggested). In a past life I observed...
For the most part, the problem with focus groups is the talking. This is something that Malcolm Gladwell spoke a bit about at Poptech 2004, but the main...
Great artifact that supports my repeated concerns that the design focus has to come from the perspective of the experience (the individual) and not the product...
Hello, I hope those of you who see this on several lists will forgive my indulgence in cross-posting. My announcement is probably of most interest to those who...
I have created a number of new experience design resources. They are all shared and public, so you can easily add your own contributions. Mark Vanderbeeken -...
Having problems with message search?
Fill out this form to ensure your group is one of the first to be migrated to the new message search system.
