Someone ought to tell him Amazon sells digital cameras... hehe ... From: Paula Thornton To: experiencedesign@yahoogroups.com Sent: Saturday, December 27, 2003...
At the end of October, Brad Lauster posed a question about the difference in techniques for designing services and products. While the slight distinctions...
Or, as had been asked and debated on another list, what is the difference between a product and a service for the purposes of design? Is this distinction...
there is a field called service design. its focus is not web services, specifically, but services in general. consider that in a sustainable context, you can...
I¹m glad you mentioned live|work, I heard about them a couple of weeks ago and then couldn¹t find them again. BTW does anyone know who is behind live|work???...
There is strong philosophical theory that goes back to Ancient Greek philosophy examining ethics, happiness and luck that shows that a person's happiness is...
Hi Anthony, Sadly the failure rate of IT projects is higher than that...especially large ones. Some examples... www.it-cortex.com/Stat_Failure_Rate.htm Other...
live|work was born out of royal college of art ‹ that is, the founders had been students in the CRD (computer-related design) program, which at that time was...
... Karl, I think this is the second time I've read this quote, and it's perhaps the earliest recognition of the economic value of experiences (although it ...
There's just always been something with me about the focus on 'brand' (other than Tom Peter's useful, "A Brand Called You" approach to self- differentiation)....
Wanted to offer reminder of the intent for this 'group' to be more than a mailing list. Please consider helping us keep track of various events (esp. those of...
John specifically noted: "Coming on to requirements, suppliers will always ask "What is it you want us to do, exactly?". The search has brought me to this...
Hi all, I'm writing a position paper about automated usability testing tools (in other words, software that automates the process of collecting user feedback...
Which software specifically are you going to analyze? Survey software or remoting testing type software? I'm about to embark on a test using netRaker so...
... Jackie, Another paper that is worth a look is Howard Tamler's "High-Tech vs. High-Touch: Some Limits of Automation in Diagnostic Usability Testing" ...
... Forgive me for being dense, but is Larry A saying that people don't want the product but rather the experience? Or they want the product and the...
On Jan 7, 2004, at 1:55 PM, "Lord, Ralph" <rsl3@...> ... I do not think that you are missing a single thing. It is not only the purchase experience but...
In a message dated 1/7/2004 2:00:29 PM Central Standard Time, "Lord, Ralph" ... Not the former, but only you know about the latter.... What's going on is a...
You also get a personal relationship manager as you do with other premium cars like the Maytag. For example, if you need tickets to a sold out concert your...
Joe said: distinct economic offerings where consumers pay (via some sort of admission fee) for the time they spend with a company. I think it was this sort of...
Paula, much of what you say is spot on in terms of fees, frustrations, and feedback. However, it gets at the heart of our basic disagreement (or, rather, ...
Joe said: "Doctors [are] charging you for the service activities they perform..." Good illustration of a point I've been making all along. People are looking...
A service is only part of the experience. ... Cheers! Todd R. Warfel User Experience Architect MessageFirst | making products easier to use ... Contact Info ...
Isn't that a bit broad scoping? ... Cheers! Todd R. Warfel User Experience Architect MessageFirst | making products easier to use ... Contact Info voice:...
Just to correct a typo as a few have pointed out to me... http://www.autoexpress.co.uk/?roadtest/ae_roadtest_story.php?id=32632 I did mean Maybach not Maytag....
I sometimes wonder whether daily digests could use a little experience design. Of the 5 topics in this one, 4 are out of office replys! I wonder what happens...
Apologies for the runaway 'out' posts. I've been away from this address for over a week. The offender has been removed from the list. Thanks for your patience....
Hi all, I'm trying to find literature on scrolling and the above/below-the- fold issues on the web. Does anyone have any suggestions where I should start...
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