"Prof. Bruce Lloyd" <info@...> wrote: Date: Wed, 12 Mar 2008 20:31:03 +0000 (GMT) From: "Prof. Bruce Lloyd" <info@...> To: pauls@... Subject: Shaping Tomorrow Insight Newsletter
If you have trouble viewing our newsletter via email please click here to view it online: http://www.shapingtomorrow.com/newsletter.cfm  | | Trend Alert: Public Sector innovation in and around Web 2.0 Haydn Shaughnessy, Writer and former EU programme manager Haydn Shaughnessy is currently developing the New Media and Social Media practice at Depo Consulting http://www.depoconsulting.com. Click here to view Haydn's blogg. The public sector leads the way in high value IT contracts, a form of innovation that ostensibly improves efficiencies. The Web 2.0 world however is not about applying technology; it is all about concocting new social models with the aim eventually of securing significant innovations. The public sector is beginning to feature prominently in this burgeoning new area. Globally, the small scale of Web 2.0 projects would not impress the
average software sales professional but perhaps that too is why these developments are important – they are under the radar and they are about people rather than the machines. Wikis over the past two years have become a big area of activity in US Government agency work. The Office of the Director of National Intelligence in the USA recently proposed a new initiative Intellipedia, which is an adaptation of Wikipedia for intelligence purposes. The New Zealand Government recently asked the public to help rewrite the Police Review Act through a Wiki. In the US again the Federal Trade Commission last year created a blog to chronicle a series of Federal Trade Commission hearings and the popular website YouTube, the Google-owned video clips site – is inspiring Government YouTube lookalikes to store videos of different internal processes for new employees to use as learning materials. Virtual worlds too are being harnessed for innovation. NASA (the
National Aeronautics and Space Administration), NOAA (National Oceanic and Atmospheric Administration) and CDC (Centers for Disease Control) are good examples of these are both virtual world advocatesSMM. The US National Guard has developed a virtual world, the Nexus, for training emergency responders across the United States. The project involves simulating local, State and Federal interaction in the event of crises. In the UK the Open University has been conducting research, under a scheme called the Schome Park Project, on the use of virtual reality for improving the communication abilities of troubled teenagers. One of the key findings of the Project is that the participants "have found it very liberating to be able to interact with other people through an avatar," according to a recent statement from the Director Peter Twining. American doctors are pursuing similar applications. The web-based newspaper reported recently that doctors at the Dallas Center
for Brain Health in Texas had found that communicating with young people with Asperger Syndrome (a form of autism) in Second Life has improved the ability of their patients to relate. Why is this important? It is an apparently small collection of examples but the big message is that these initiatives cost very little to implement. Just as Web 2.0 is user-driven and content is user-made, here too we see initiatives that draw people in as the main authors/drivers. In a world where software sales and the public sector have a chequered history, and where pressure to innovate is measured in the millions of pounds or dollars, small and user-generated solutions look like being very beautiful. Indeed these could be the models that drive participatory democracy in the future. Rather than e-voting and e-participation, Web 2.0 models offer semi-spontaneous ways in which public service officials and the public can define better ways to support
public services. Using this Trend Alert: A six-step guide Want to contribute a Trend Alert?
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