Business Computing Tips

By K&K Fainges kfainges@...

Ever feel like you are answering the same questions over and over
again?

Well the solution is easy. Set up a stock letter with all the most
frequently asked questions (the web does this all the time on the FAQ
page, now you know what the letters stand for.)

Everything people tend to ask can go in:
* Opening hours
* Payment Methods
* How does it work?
* How quick can I get it

You get the idea. Then you can just copy in the headings and
information that the person asked for. That allows you to keep it
personal and stops the customer having to wade through information to
get to the answer they actually wanted.

For example: say someone wanted to know when you were open.

I would use my standard letter, changed like this. Anywhere there are
brackets < >, this is where you adjust it.

Hi <Fred>

Thank you for <emailing/writing>. We appreciate your business.

<Our opening hours are 10-10 7 days.>

A lot of people also want to know some more things about us, so I've
included the answers to the top 10 below. I hope this information
helps and we see you soon.

Karen

The 10 things People Want to Know

1 goai[gjaof[g

2SDfjsd'f.....

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Please feel free to pass it on to your friends, just let them know I
wrote it.

Karen Fainges holds a Bachelor of Business, and a Grad. Cert of
Vocational and Educational Training. All this is nice but it's the 14
years of having to make sales or starve that makes her think she has
really learnt what does and doesn't work. A tutor for all ages, she
specialises in helping people get started on the long road to
technology.

"It has to be practical, it has to be cheap, and it has to work."