Customer Service Skills Course

Course Content:-

Module 1: Understanding the customer needs
Module 2: Providing good Customer service
Module 3: Managing problems with customers
Module 4: Developing Customer service communication skills


Course Objectives:-

- Distinguish the different types of customers and respond to customers while exceeding their expectations.

- Develop customer service skills, provide quality customer service, and solve customer service problems.

- Understand customers behaviour, work with customers who are either angry or upset, and reduce customer service stress

- Understand the importance of effective communication, provide quality service on the telephone, and compose effective e-mail messages


Course Duration : 24hrs in 8 days (Two days a week) Each day 3hrs with a break

Course Price : 450 a special discount for the new year only 390 L.E with a special discount for groups and companies.

Location: 17 El Dokki Street, 2nd floor infront of Samir & Ali stationary store

For Reservation: + 202 3749 4448 - +2 010 6638 946