Dear KMCI Virtual Chapter Members

The time's growing a bit short for the August face-to-face CKIM Workshop, so
please act now. If you need to be reminded what a great value this is, please
read the following.

This is a reminder about our August 25 - 29, 2008 CKIM workshop and a lengthy
description of what it has to offer. You may have seen the content before if
you've been a member of this list for some time. But if you need to review
details because you're thinking of taking a great and comprehensive KM class,
then this post is for you.

Knowledge Management is now full of training classes and full of Certificates
and Certifications. There's nothing wrong with many of those and your
organization may well find them of value. But, in KM, the truth is that there is
no industry-wide agreement on basics that all Knowledge Managers should know.
There's no agreement on Key Concepts, important models, processes, techniques,
or software tools. And, on top of that, everything is in constant ferment and
changing rapidly. In such a field, Certification is not as important as
education, teaching a comprehensive approach and a variety of other materials
and tools that can serve as a foundation for the continuous learning that is the
reality for any KM practitioner.

KMCI's CKIM workshop offers such an education in one week of intensive,
comprehensive KM education. Other alternatives, again, are available besides
ours, and we're sure that many others offer quality in various respects, but we
believe that our alternative, in addition to all of the features described below
has the inestimable advantage that it does not 'wag the dog' of Knowledge
Management by primarily providing instruction in the use of one of its tools or
techniques; but instead teaches you a comprehensive approach to doing KM
including concepts and theory, normative goals and objectives, and also about a
'how to do it' methodology, including techniques for intervening, impact
evaluation and assessment, and core software tools for applying the methodology.

Of course, there's a place in Knowledge Management for training in how to
implement CoPs, or Social Network Analysis, or Value Network
Analysis, or storytelling and narrative, or Knowledge Cafes, or other important
technques. But workshops on those topics don't educate you
in how to do KM, but only in one of the initiatives you might use as part of a
KM intervention. You will need training in such things. But, even more, you need
training in the context of KM interventions within which these techniques find
their place. Otherwise you'll just be 'wagging the dog' and not doing real KM.

It's in educating you about that context that our workshop excels, and, we
believe, excels above all others presently available, But judge for yourself,
read through the description of a previous Workshop I've appended below and then
look at the further information available on our web site. Here's the
description.

*/The best value //in KM Teaching Conferences/* is KMCI's next CKIM/K-STREAM(tm)
Workshop. It will be held in the Washington, DC Metro area from January 7 - 11,
2008 at The Residence Inn at 550 Army Navy Drive, Arlington, VA 22201.

CKIM, our introduction to Knowledge and Innovation Management
Certificate Class, teaches KMCI's comprehensive KM strategy and
implementation methodology (K-STREAM). In addition to covering the
methodology itself, we present a series of core KM tool types used in
support of it, and also have guest speakers representing vendor
companies come in to make related presentations about their specific
tools. During the August Workshop we expect to have presentations from
ExpertChoice (a vendor of DSS software providing a wide range of
applications to K-STREAM), Pontifex (a system dynamics consultancy
presenting on iThink), Hyperwave (a vendor of portal, content
management, collaboration/web conferencing, and e-learning software),
and Precipia Inc. (an enterprise knowledge processing system vendor
providing support for knowledge making and discovery, knowledge claim
tracking, and analysis of knowledge claim dynamics) illustrating either
KM core or intervention tools and providing a great IT tool context for
our presentations, round table discussions, hands-on exercises, and case
studies.

CKIM spends about one day on theory */including complexity and
organizational learning/* approaches to KM, a second day on an
important case study */relating KM to Business Processes and
outcomes/*, and on */KM Strategy/* , and three days on hands-on, in-
depth coverage of our */K-STREAM methodology/* and associated tools,
including case studies and exercises. Five days in total, all for only $2695,
the highest-
value face-to-face program available anywhere, since not only will we be
covering contemporary KM theory, but attendees will also be provided
with training in a comprehensive KM methodology and tool-set that they
can immediately put to use on Monday morning!

You now have the option of completing CKIM in two steps. You can
enroll for the first two days on theory and strategy, and can come
back another time for the last three days on K-STREAM methodology.
We've decided to make this change because many people interested in
CKIM find it difficult to free up five consecutive days for the class,
but may be able to find two days here and three days there.

If you enroll for the two-step program, we'll provide an interim CKIM
Certificate covering KM Strategy, and then give you the CKIM
Certificate when you complete the last three days. Fees for the first
two days of CKIM on KM Strategy are $1390, and the final three days on
K-STREAM methodology will cost $1785. So there's a substantial
economic advantage in completing the 5-day program in a single week, and
this reflects the
lower risks and administrative costs we experience if you take both
parts of the program consecutively.

For prior attendees of earlier versions of our CKIM program, given
before 2005, we are also offering a shortened attendance option,
whereby previous students can attend the new CKIM program at a reduced
cost in order to learn the new K-STREAM methodology, as well as our
new incremental KM strategy. For students who choose this option,
attendance is only required for the last 3-and-a-half days of the
class and the fee is $1845. In addition, all such prior students will
receive K-STREAM Certificates.

Main topics covered in CKIM include: The New KM Reference Model,
Organizational Learning, Problem Solving, and Action, Complex Adaptive
Systems, What is Knowledge? The Knowledge Life Cycle, A Framework for
KM, The Partners' Health Care Case Study, KM and Business Strategy, The
Policy Synchronization Method, The Open Enterprise, Communities of Practice vs.
Communities of Inquiry, KM
Methodology: Scope and Requirements, KM Methodology: The State of the
Art and K-STREAM, K-STREAM: Introduction and Overview of Phases, K-
STREAM Phase 1: Strategy and Assessment Phase, The Open Enterprise
Template, Formulating Alternative Strategies/Interventions, Impact
Models, Using Expert Choice: A Core Tool with Multiple Roles (Guest
Speaker), ROI and Benefits, Portal/Content
Management/Collaboration/elearning Software (Guest Speaker), Performing
a Knowledge Processing Gap Analysis, Impact Modeling with /iThink /(Guest
Speaker), Business Performance Modeling and Measurement Schemes (e.g.
Balanced Scorecards), K-STREAM Phase 2: The Decision Phase, Performing The
Decision Phase, Phase 3: The Construction Phase, Performing The
Construction Phase, Phase 4: The Transition Phase, Knowledge Processing
and Knowledge Claim Tracking with Precipia's DIANE(tm) (Guest Speaker), Phase 5:
The
Maintenance Phase, Knowledge Claim Dynamics as a Basis for Impact Analysis,
Wrap-
Up: What Have We Covered? Wrap-Up: Feedback.

The Workshop also includes plenty of group collaborative work in the
form of 7 roundtable discussions and 4 hands-on exercises, including
three directed toward practicing the phases of the methodology in the
context of a case study called Green Mountain Manufacturing.

This list of topics shows the */progression/* of the CKIM workshop
*/from KM Theory to an important case study to the development of a
comprehensive KM strategy to the areas of methodology, measurement and
metrics, techniques, and tools./* What it doesn't reflect however, is
the integration of topics through consistent application of the
conceptual foundation we provide in the first day. From the theoretical
development through the case study and strategy sections through the
methodology including its emphasis on metrics, techniques, and tools
through the delivery of */the software templates for developing KM,
knowledge processing, business processing, and outcome metrics /*on the
final day, to the concluding wrap-up, */this Workshop is about
developing and applying in practice the KMCI three-tier KM reference
mode/*l we've developed since 1998. */Everything in this workshop is
connected to everything else./* Nothing is isolated from the mosaic we
craft in the Workshop. */Agree with us or not, this is a coherent view
of Knowledge Management/*, what it is, and how to apply it. It is a view
that addresses the lack of consensus, some would say even chaos, in KM,
and offers an answer to these conditions in the form of a comprehensive
map of our discipline and a set of guidelines for playing a role in it.

/*Tangible takeaways*/ from the CKIM workshop are the most extensive
offered for a workshop of this type. They include:

1. A set of extensive class notes in the form of Powerpoint Slides

2. Mark McElroy's book: The New Knowledge Management

3. Joe Firestone's book: Enterprise Information Portals and Knowledge
Management

4. Firestone and McElroy's book: Key Issues in the New Knowledge
Management

5. A pre-publication copy of Joe Firestone's new book applying KM to
reducing risk called Riskonomics: Reducing Risk by Killing Your Worst
Ideas

6. Davenport and Glaser's Harvard Business Review article on the
Partners HealthCare Case

7. Firestone and McElroy's The Learning Organization Journal article
on "Doing Knowledge Management", also featuring the Partners
HealthCare Case. This article received the 2006 outstanding article
award for the Emerald Journal, The Learning Organization

8. The Green Mountain Manufacturing KM case and hands-on exercises.

9. The KMCI K-STREAM^(TM) Methodology Baseline (.pdf file listing the
steps in K-STREAM^(TM))

10. An ExpertChoice Trial License (see www. expertchoice.com)

11. The Business Process Performance Template (a KMCI Model applying
ExpertChoice) and a no-cost license to use it in perpetuity.

12. The Open Enterprise Ontology template (a KMCI Model applying
ExpertChoice) and a no-cost license to use it in perpetuity.

13. "The Sustainability Code:" A policy model for achieving
sustainable innovation in organizations

14. An offer for a no-cost, perpetual license to use the patent-
pending Policy Synchronization Method (PSM) for achieving sustainable
innovation.

15. A CKIM^(TM) Certificate of completion.

Background information is plentiful at: http://www.kmci.org and related
urls.

Here is a sample syllabus for a previous CKIM, which is updated for
every workshop.

http://www.kmci.org/media/CKIMSyllabussummer2005.pdf

Please give it a look, and let us know if you have any questions about
it or would like to attend an upcoming class. We think you'll agree
that this is the most comprehensive, rigorous, pedagogically diverse,
and novel KM workshop in the marketplace.

Again, our next class is August 25 - 29, 2008 in the Washington, DC
metro area.

You'll find registration information at:

http://www.kmci.org/datesandlocation.html

Why not join your other colleagues in learning a new and
comprehensive "bottom-up" KM Strategy that takes advantage of the self-
organizing nature of human systems as well as K-STREAM, a new KM
methodology for serious practitioners?

Whether you're a novice looking for your first introductory workshop,
or an expert, who's now looking around for a new take on KM, you'll
benefit from participating in the most challenging five-day
Certificate Workshop in KM today. Please give me a call at the number
below if you'd like to talk about it!

Hope to see you there.

Best,



Joe

Joseph M. Firestone, Ph.D.
Managing Director
Knowledge Management Consortium International and
CKIM Program
www.kmci.org

Managing Director
The Adaptive Metrics Center and
Center for The Open Enterprise, LLC
www.adaptivemetrics
center.com

CKO
Executive Information System, Inc.
www.dkms.com
http://radio.weblogs.com/ 0135950
703-461-8823