Warm Greetings to everyone!

I'm new to this group.  

As we know, the aim of this yahoo group is targeted towards discussion/sharing knowledge related to "Product Management/Marketing".

I'd few queries, which I would like to discuss with everyone.

Here we go!

We all know that The "Product Manager" is called as "Internal Customer" within any organization

Or some people even call them "Voice of Customer"!

Here query is, when any product manager makes any visit to any customer site, his/her agenda would generally move around following points –

-           Trying to find out the domain customer is working? Kind of product/services they are using? Finding out their satisfaction level?

-           Trying to find out pain areas/ problems / difficulties of customer's current environment?

-           Trying to find out the new features, which they would love to see in the next releases? Finding out what kind of value addition they would like to see?

-           Etc… etc...

My point is does any one know any standard and "Generic" template, where we can grab all customers' inputs in a single document very systematically rather than a Wilde method of noting discussion points or grabbing customer feedback from "Minutes of meetings" and use it while creating our own MRD.

Bottom line, what I asking is, does any one know any better way to "Record customer's voice" so to have a point-to-point clarity and we can use full out of it while creating MRD.

Thanks and Best Regards,

-Yogesh