The Service Experience discussion group is a forum for supervisors and managers in service jobs to share their challenges and solutions with peers who are dedicated to delivering extraordinary customer experiences. Through the course of discussions and debates about the real world issues of service delivery the group will help create an eBook titled "The Supervisor's Handbook: Surviving and Thriving on the Front Lines of the Service Industry." Anyone who joins this forum will received a free copy of the book, once published, as well as the opportunity to shape a compendium of best practices and critical issues that will benefit everyone in the service business striving to create extraordinary customer experiences.

This is a moderated forum open to anyone who signs up as a member. We welcome professional, vigorous debate on topics pertaining to customer service, but will delete any messages that contain personal invective or disparaging comments. All messages are reviewed prior to publication and spam is not allowed. Additional information about the purpose of the group can be found at www.CustomerResearchCenter.com along with a collection of articles exploring best practices in customer experience.