E-mail has become an official form of business communication. Instead
of "paper trails," offices now create "e-mail trails." Electronic
communication should be given all the formality afforded to paper
communication. Follow the rules below when writing e-mails:

1. Capitalize words whenever appropriate.
2. Use proper punctuation.
3. Never include abbreviations used in the Internet chatrooms
(ex: "lol" or "btw").
4. Include the original e-mail when sending a reply.
5. "Carbon copy" your e-mails to the individuals mentioned within
them.

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Are you looking for Soft Skills Training Kits that are easy to use and
reasonably priced? Basic Learning Systems has kits in topics such as
Change, Communication, Listening, and many others. Each kit includes
a leader's guide, PowerPoint slides, and a license to print 25 copies
of the participant manual. To look over our offerings, go to:
http://www.basiclearning.com/OrganisationalLearning/abouttrainingkit.
aspx

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Correct the following e-mail:

lisa,

it was great talking to u yesterday. . . hope we can set up a meeting
soon. . . btw, the product u are looking for is in development.

minny

(See the suggested answer below.)

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Quote of the week:

Life's real failure is when you do not realize how close to success
you were when you gave up.---Brian Tracy

Send us your favorite quote and you may see it posted here.

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Vocabulary word of the week:
Comprise [kam-PRIZE] – to include, contain, or consist of.
The parent corporation comprises three sub-divisions.

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Lisa,

It was great talking to you yesterday. I hope that we can set up a
meeting soon. By the way, the product you are looking for is
currently in development.

Regards,
Minny Benson
Product manager
ABC Corporation
(961)333-2211

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E-workbooks and training kits are available in a wide range of
topics, such as Effective Communication/Interpersonal Skills,
Dealing with Difficult People, Change and Telephone Skills.

Our featured product is Bull's Eye Business Writing - a Self-
paced Workbook. This is also available as part of an online
writing course. Other printed workbooks: Overcoming Presentation
Anxiety and How To Improve Your Business Reading Skills.

Basic Learning Systems, TOLL FREE-888-204-3600
See our website at http://www.basic-learning.com

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